Mercedes-Benz of Beaumont Service Center

Traci Franklin

★★★★★

4 months ago

Yes. Mason did a great job. Let me pick up the rental a day early. Was patient with me and he was very knowledgeable about everything. Made sure my car was washed and also I’m definitely going to him every time when I want a Service done on my car. Thanks Mason Take care y’all self Definitely go to him he’s very d

Jordanne Cresswell

★★★★★

6 months ago

Mercedes is extremely thorough about the long term maintenance of your vehicle. I’ve had my car for a little over three years now, and I won’t lie and say that maintenance has been an easy experience because it can be costly- but I will say that every service I’ve ever paid for has been 100% effective and has increased the longevity of my vehicle’s function, for certain. I have stayed on top of their recommended schedule for service appointments and I have NEVER had any major issues with my vehicle. In addition to that, ms Adrienne will assist you in finding financing options to work around your budget to get your car the service it needs. The technicians don’t cut corners and always ensure that your vehicle is properly serviced, and the service advisors (like ms Adrienne) will help you anyway that can to ensure you’re able to pay for your service and leave with a working vehicle that will last. Overall, I appreciate the whole team over there at Mercedes in Beaumont and will always return there for my service appointments for as long as I have this car.

Anette Mckeehan

★★★★★

a month ago

Mason Garsee Did a Great Job as my Service Advisor . He kept me updated with the service being done to my vehicle . He has excellent Customer Service And Knowledgeable in All Of my questions about my vehicle. He makes doing business here very easy and convenient.

Tre Chatlin

★★★★★

a month ago

Highly recommend Mercedes-Benz of Beaumont. My service advisor, Mason, was top-notch. He kept me informed throughout the entire service process and was extremely professional from start to finish. Excellent experience all around.

Maryam Al Jaibachi

★★★★★

4 months ago

I recently visited Mercedes-Benz service after experiencing an unexpected sunroof issue, and I have to say the experience was turned around thanks to Kristy. From the moment I arrived, she was incredibly professional, kind, and attentive. She went above and beyond to ensure I felt taken care of on a day that started out pretty stressful. Kristy clearly explained the situation, kept me updated throughout the process, and genuinely did everything she could to make the experience as smooth as possible. Her positive attitude and dedication truly made a difference. It’s not often you find someone who blends expertise with such warm customer service, but Kristy did exactly that. Thank you to Mercedes-Benz service and especially to Kristy for turning a rough day into a much better one. Highly recommended!

G Mallett

★★★★☆

2 months ago

It was a good experience overall. Staff /service advisor were all very friendly and professional. In spite of the remodeling, the accommodations where we waited were very comfortable It took longer than I expected (close to 3hrs Mercedes A service) but that may have been beyond anyone's control. In the future I will likely inquire about the wait time. But other than that I can't say one area that fell short of my expectations.

Ann Fister

★★★★★

a month ago

Kristi kept me informed as service was being done and Mark, certified technician provided a video of under car and service that would be needed to take care of engine light. Russell called before he picked up my car and returned it. Super happy with how the service was done. Great Job

Jaime Wright

★★★★★

Edited a month ago

I had an excellent experience with Mason in the Service Department at Mercedes-Benz of Beaumont! He provided a quick response and had my SUV’s issue diagnosed and resolved in no time. The level of professionalism, communication, and customer service was truly top-notch. It’s refreshing to deal with someone who genuinely cares about getting things done right. Highly recommend Mason and the Beaumont service team!

Cynthia Fontenot

★★★★★

a month ago

Ever since I have owned a Mercedes, I’ve received good service…so much better than owning a Jeep or Toyota. The service techs are always accommodating and easy to work with. Currently I’m working with Mason and he is very nice. A genuine pleasure to work with.

Deborah Eezzuduemhoi

★★★★★

2 months ago

Great. Kristy was very helpful as usual. She promptly processed my request. She made arrangements for the transportation which brought me to work on time. She made sure the service was completed and I was able to access my vehicle same day. I am very pleased with the professional care. Thank you. Please note that the driver was pleasant as well.

Namreh Fontenot

★★★★★

4 months ago

Mason is always great, he’s informative, knowledgeable and honest. Molly Taylor on the other hand I can do without. I would prefer for Mason to reach out to me. I’m not going to deal with anyone else as long as he is there.

Bigbadbear

★★★★★

a month ago

It was a pleasure having Kristi for my service representative. Not very often I look forward to going in to a dealership for anything to be honest. But she did a great job of explaining everything which was going on throughout the time my vehicle was in for service. While also keeping me updated while I was away from the dealership. She should be recognized for her friendly and professional customer service. She is an asset to your service department.

Jeff Akhtar

★★★★★

3 months ago

"I received absolutely great service from Ms. Andrea in the service department. To be honest, two years ago, I didn't like coming here; I felt the staff was unhelpful and just tried to get money out of us because we drive luxury cars. However, that has completely changed. Ms. Andrea went above and beyond to make sure I was happy. She proved that this dealership truly cares about its customers now. Thank you, Andrea, for the honest and hard work!" And "Ms. Andrea you have restored my faith in this service department! Thanks again ❤️🌺🌸🙏

Jerrie Guidry

★★★★★

3 weeks ago

Kristy took care of everything my car needed and kept me informed of the status of my service and additional items needed. Kristy knows how to handle me when it comes to my vehicle. I trust her when she makes recommendations on needed repairs. I can be difficult to deal with since I am very busy and expect a lot from people and Kristy delivers every time. She is an asset to the Mercedes service team.

Andy Slater

★★★★★

3 weeks ago

I requested the appointment at short notice and was amazed at how soon I was scheduled. It was more convenient for me to drop off my vehicle rather than to wait. I was contacted and informed in a timely manner that my vehicle was ready for pick up. The entire experience was seamless and very much to my satisfaction.

Mildred Harmon

★★★★★

4 months ago

Service is always great at Mercedes Benz of Beaumont. For me it’s because of Kristi Lindsey. She’s great. Her customer service is top notch. I’ve been shopping at Mercedes Beaumont since 2006. I was there before Kristi but she and my Saleslady Deborah Dommert are a big part of why I still shop there.

Amy Bennett

★★★★★

a month ago

Professional & Friendly Environment. Latasha was my main point of contact, It was a pleasure working with her. Everyone that I met was Wonderful. Front Desk, Service Dept and Parts! I appreciated their attention to detail. Thanks for making this 1st time Customer feel like Family!