Mercedes-Benz of McKinney - Service & Repair Facility

Jennifer Hallisey

★★★★★

2 months ago

I had an excellent experience with the service department at Mercedes-Benz of McKinney, and especially with my service professional, Andreas Kendall. I came in with an unusual issue, and instead of brushing it off, the team took it seriously and worked diligently to find a solution — even going so far as to consult Corporate Mercedes Engineers. Andreas kept me informed every step of the way and explained both the problem and the solution clearly, which I truly appreciated. The level of care, professionalism, and expertise I received reaffirmed why Mercedes-Benz is considered a luxury brand. I love my car, and I love the service I receive here. Highly recommend!

Jay Gee

★★★★★

Edited 2 months ago

I recently had my E350 serviced. Michael Johnson is my service advisor. This time I had an issue with my windshield washer leaking, an issue that I probably caused while parking the vehicle. I was also concerned about some of my fluids in the car.. As I have stated before, I have been nothing but pleased and comfortable with the services MB of McKinney, Mr. Johnson and the staff provide. The service department sent me photos and videos of the issues that I was concerned with, and allowed me to make the decision on whether to accept or declined those services. Mr. Johnson and I spoke about the prioritization of the services and how that would or would not impact functions of the car thereby making it easier to make the appropriate decisions. Once again, all my issues were evaluated, and all my inquiries answered and the proper action was taken. Additionally, I would like to say thank you to Steve was the driver of the shuttle service that brought me back home, it was a pleasurable experience, no stress, Steve was a consummate professional that always spoke highly of Mercedes-Benz and talked for very highly about the the company in general and I appreciate the fact that Mercedes has a shuttle service that will bring you back to your home if need be and pick you up if you need me. Once again, I recommend Mercedes Benz of McKinney , if you’re in search of a Mercedes or need service on yours and I highly recommend Mr. Michael Johnson, if you need a service advisor. His communication style is approachable and warm and he exudes professionalism, a calm demeanor, An expertise in his subject matter field. What more can you ask for?

shay manae

★★★☆☆

2 months ago

I am sharing this review to document my experience with Mercedes-Benz of McKinney in a factual and professional manner. Prior to purchasing my vehicle, I paid for a pre-purchase inspection performed by this authorized Mercedes-Benz dealership. The inspection noted that the engine “rattles at start up,” however no recommendation was made for further diagnostic evaluation, and the digital multi-point inspection marked the engine status as “OK / Green.” Based on this information and relying on the expertise of an authorized Mercedes-Benz service center, I proceeded with the purchase. Shortly after, another authorized Mercedes-Benz dealership diagnosed a significant engine issue related to the camshaft adjusters, a condition commonly associated with start-up rattle symptoms. The estimated cost to repair this issue is approximately $8,000. After discovering this, I contacted Mercedes-Benz of McKinney and discussed the matter with Michael Mazarakes, General Manager, but no assistance or resolution was offered at that time. My concern is not that the symptom was mentioned, but that no professional guidance was provided to indicate that this finding could represent a serious internal engine issue requiring further diagnosis. Had that guidance been provided, my purchasing decision would have been materially different. I remain hopeful that Mercedes-Benz of McKinney may reconsider this matter and offer some form of assistance or goodwill, and I am sharing this experience so other consumers can make informed decisions .when relying on pre-purchase inspections

Jacqueline Billings

★★★★★

2 months ago

I needed Service A, and Gabe with Mercedes McKinney took great care of everything. He got me scheduled quickly, kept me informed, and even made sure my car was washed and ready when I picked it up. Truly great customer service!

Kris Frazier

★★★★★

a month ago

Stephen is constantly awesome. Nathan and Jesus were also quite helpful. Appreciate the team that comes together to deliver quality customer service.

Les Hara

★★★★★

6 months ago

Everybody was professional and helpful. Different people kept asking me if I needed anything. We were kept informed by text messages and we were never in the dark. Mercedes of McKinney Texas is a high-end service center with superb technicians , an overall excellent staff!

samiour patterson

★☆☆☆☆

5 months ago

Very Painful and Costly Experience with this dealership service department. Over 18 pages of repairs were performed on my vehicle against my will and without my permission. Vehicle is still in their shop now going on 9 months. Manipulation tactics and threats were used to force me to accept the repairs and take delivery of my vehicle. Attempted delivery of my vehicle resulted in a luxury vehicle that now runs like a truck, excessive shaking in the engine, and random error codes on display Receive little to no communication from this dealership unless it's initiated by me. After much inconvience and many attempts at resolution, Mercedes Benz of McKinney has proven that their only concern is their bottom line. No remorse for destroying my vehicle and constant deflection in any real effort to resolve this issue. (See Video)

Joseph Smith

★★★★★

a month ago

Mercedes Benz McKinney is the only place we service our car since purchasing it there. Jesus is always a pleasure to chat with and knows exactly what is needed and makes sure the techs complete our service needs promptly. This will continue to be our first stop as long as we own the vehicle.

m burkleo

★★★★★

5 months ago

Arrived 30 min early to my scheduled appointment of 8 AM and did not plan on there being any chance of being seen early, to my surprise I was greeted immediately with a door opening and a smiling face. We own a lot of different vehicles and have lots of service work done at different dealerships but by far this is one of the best (if not the best) experiences Ive ever had! I chatted with our service consultant several times during our visit and by the end of it felt like I was speaking to an old friend. Thank you Stephen W. for going above and beyond at your job! You do not find people like you anymore in the service industry, you sir are a blessing and have earned my business for your company.

Aesthetic Flower

★★★★★

a month ago

Took my car in to get serviced. Michael Johnson was my service advisor and he handled me and my vehicle with so much care! He was very responsive and provided clarity to any questions or concerns I had. He’s awesome!

Larry Rogers

★★★★★

3 months ago

The very best. No "assembly line" process like so many others. Michael in particular is just outstanding. He greets you like family and takes care of you the same. Can't say enough good things about him and the service department in total. 8 years of the finest care for me and my car.

Charles Briscoe

★★★★★

a year ago

I recently had the pleasure of experiencing the outstanding service at Mercedes of McKinney, and I can’t recommend them highly enough! My Sprinter needed some work, and from start to finish, the team there made the entire process seamless and stress-free. The service was nothing short of exceptional—they fixed my Sprinter in no time, getting me back on the road faster than I ever expected. What really sets Mercedes of McKinney apart is the level of care and efficiency they bring to the table. The staff was professional, knowledgeable, and genuinely committed to ensuring everything was done right. They didn’t just rush through the job; they took the time to make sure my vehicle was in top shape, all while keeping me informed every step of the way. It’s clear they take pride in their work, and that kind of dedication is hard to come by. If you’re looking for a dealership that combines top-tier service with a customer-first attitude, Mercedes of McKinney is the place to go. They turned what could have been a headache into a breeze, and I’m already looking forward to my next visit (though hopefully not too soon!). Five stars all the way—thank you for taking such great care of me and my Sprinter.

Maria Benedetto

★★★★★

Edited 2 months ago

Why would you go anywhere else to service your Mercedes? This service department is top notch! Always polite, honest and the people are just so nice! Our service advisor, Gabe, has been awesome!Thanks again

Rob Reynolds

★★★★★

a month ago

Great dealership and patient with us. We had a sprinter we had purchased that had lots of issues. Nathan was very patient with us and made the repairs to our satisfaction. We will be going back.

Kannan Gopal

★★★★★

Edited 3 months ago

I took my EQS 580 for yearly inspection. Andreas Kendall took care of me. Excellent service he provided from start to end. Explained me in detail each and every service he did for my SUV. He did change all 4 tires with a good deal. Appreciate him.

Maria Pintor

★★★★★

a month ago

The Service Team were very kind and informative. They went through everything and sent me a short video of what they recommend need to be done in the near future.I would definitely recommend this service department to anyone that needs anything done on their Mercedes. (had oil change done)

Lori L

★★★★★

a month ago

Gabe was awesome! He was able to get my car in quickly and provide me with a loaner on short notice. Computer update is all my car needed. So I got my car back the next day.