About Business
Mercedes-Benz of Naperville Service Center brings expert Car Repair solutions to the local community in Naperville, IL, Naperville. From Car repair and maintenance service, Auto air conditioning service, Auto body shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Naperville, IL appreciate their attention to detail, leading to a consistent 4.5/5 rating from 202 reviewers. By focusing on the specific requirements of the Naperville, IL area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Naperville, IL and beyond.
Google Reviews
Annabelle June
★★★
☆☆
3 months ago
5 stars for staff. 2 stars for online appointments. 2 stars for cost. 1 star for charges for EVERYTHING. We've had Mercedes for over 20 years now. Expenses are expected with older, luxury vehicles. I've considered it the price to pay for the comfort and security, not to mention the ease of loaner availability. We also own Ford and Honda and I always enjoyed the convenience of Mercedes when having work done. However, the last few years, the repair costs have gone WAY up. Zero incentives for repeat customers. And the ONE perk I hung around for (the quick, easy, complimentary loaner)....I was charged for. Paid over $400 just to have someone LOOK at the car and confirm it needed 9k in work (I could have done that) and the cherry on top? I got to pay for the loaner while you did it. Denied the work. Drove the car straight to Honda, and parted ways with my beloved Mercedes. This is the end of the road for us.
Alain Oriol
★★★★★
a month ago
My personal service advisor is Kevin, and with a combination of Kevin and Erick at this dealership Mercedes-Benz of Naperville a very peace of mind with a bit of rest assurance added to all of my experiences. With me being a newer resident in the city, I'm glad that I landed in the care of this dealership and in the hands of these two gentlemen. Keep the well representation of this dealership and the brand.
Janice Jones
★★★★★
a month ago
We came in with a perforated sidewall hours before leaving for a roadtrip. Dante helped expedite the process and even addressed a couple other small issues that we were prepared to come back another time for … AND he got us back on the road on time. He proactively kept us informed of progress along the way. Really great service. We couldn’t be happier.
Kurt Lutterbach
★★★★★
4 months ago
Took my 2025 GLC 300 in for routine service and a recall. Frank A. is my service technician he always does a great job. Service and recall work completed in just a few hours. I was able to get a service vehicle so I did not have to wait which was very helpful as I had a few business meetings that day. Great service Frank and Naperville Mercedes. Keep putting the customer first and providing top quality service. Appreciate you guys and Love my Mercedes. Regards Kurt L
Carly
★★★★★
4 months ago
Honestly, this was the smoothest and kindest service experience I’ve had in years. Matthew, the service advisor, is incredible! In the span of the last month, I lost my father, found out my dog has cancer, and my car went on the fritz. Matthew had no way of knowing that, of course, but went above and beyond - he was honestly so kind and helpful that I was practically moved to tears. He went out of his way to track down some tire and wheel insurance that I had purchased when i originally bought the car and never received information for. He spent so much time with their claims department trying to help me out and ended up really saving the day with my car. He and the team were honest, fair, super kind, and explained everything in detail which made me feel super comfortable about the value of what we needed to do to fix the car. Thanks to Matthew, this experience alleviated some stress instead of adding to it and I’m really grateful that I was fortunate enough to have him help me out!
danice boyd
★★★★★
4 months ago
My service advisor Kevin provided a great customer experience. He kept me informed of what was the cause of my check engine light, estimated cost and even applied a coupon for a small discount on the service. Kevin also was able to get me a loaner while my car was in the shop for 3 days.
Sheikh Tauseef
★★★★★
2 months ago
I had a very good experience with the Naperville Service Center where Matthew was very helpful and managed the whole process really well. I was given a loaner car and both the recall and replacement key fob work was done without issues. I was kept informed about the progress which was great.
Sajid Ansari
★
☆☆☆☆
5 months ago
Horrible experience. They (sales team with Autonation) wanted to buy my car. We agreed on a price. Made me wait for 2 hours to get the paperwork done and then finally get the check $800 less than the agreed price. The sales advisor confirmed the agreed price (had documented confirmation from the manager). when he went back to correct the mistake, I was told to accept this offer or cancel the contract! The manager refused to get another check because once it’s issued it cannot be changed apparently. BS! Highly unprofessional behavior. Didn’t even come to me to apologize for the mishap. Never doing business with these guys! The sales advisor, Richard was a good guy.
Jay Schumacher
★★★★★
7 months ago
Great service experience. Nick was great to work with. The appointment was easy to make online and they made everything very smooth. They arranged car service to and from my office while my car was being serviced, which was a very pleasant surprise. It made the day so easy. The videos and pics during the service appointment were very helpful. I'll definitely be making this service center my go-to location for my car. Thank you!
John Balta
★★★★★
4 months ago
Very good experience as always at this location. The issue was resolved quickly — thanks to Eric for getting involved and helping with that. Matthew, the service advisor, is doing an excellent job. I keep telling all my friends that if they want great customer service, they should go to the Naperville location. Thank you, guys!
Maritsa Garcia
★★★★★
a month ago
I regularly drive an hour or more to get service at this location. Their staff is amazing to work with and they truly care for their customers. I greatly appreciate their hard work. The best service team.
Kadijah Mathews
★★★★★
3 months ago
Super grateful to Matthew at Naperville Mercedes Benz. Him & the team were very helpful and patient with my request, and accommodated my needs to ensure top tier customer service and support. I will definitely be back for regular car maintenance.
Alejandro ramirez
★★★★★
6 months ago
I went to the Mercedes dealership in Naperville for an oil change and Matthew really made the whole experience easy. He was super friendly, explained everything clearly, and answered all my questions without rushing me. It felt like he actually cared about making sure I was taken care of. Definitely one of the better experiences I’ve had at any dealership—if you go, ask for Matthew.
Marius N
★★★★★
4 months ago
Great service. Dante is very easy to work with and is very professional. I like working with the same person, especially when they're knowledgeable and courteous. He knows how to present additional products that may need attention soon, without being pushy.
Stanford Meredith III
★★★★★
3 months ago
Great buying experience. Everything was handled quickly even with the weather issues they were having. Our vehicle arrived in less than 24 hours after leaving their dealership.
Lorenzo Hernandez
★★★★★
6 months ago
Mercedes-Benz of Naperville prioritized my schedule and accommodated me, working ahead to ensure the car was ready on the same day. They were efficient and professional, and ultimately, the experience did not disrupt my plans. I was able to get my car back in a timely manner.
Alex Victor
★
☆☆☆☆
7 months ago
Not really happy what they did when i drope my vehicle for a factory safety recall ( rear subframe ) they suggested to change the tires ,i accepted and they ending up scratching the rims when installing new tires and damage the center caps , one in the front left really bad , also they not even clean the old weights glue before balance , didn't aspect this type of " quality " at Mercedes 👎 , is been more that a week and no one got back to me with a solution
Lazeena Ramsundar
★★★★★
5 months ago
I was in for an inspection and l as l got there in seconds Nick the service advisor came to my car and assisted me. I like that he was very punctual and efficient in having my car inspected and he also had my cleaned inside and outside. I absolutely recommend this MBSC. Thank you all so much!!!!
Tom teichgraeber
★★★★★
2 months ago
My vehicle needed a new battery and Kevin Vosburgh got me in for a replacement immediately and returned my vehicle in the same morning complete with a great much needed wash job!
Farzaneh Kh
★★★★★
5 months ago
“Excellent service from the Mercedes-Benz dealership. They quickly identified the issue with my car and even found another problem I wasn’t aware of. Very professional, honest, and thorough team.Very patient and taking care, I did not have enough time , but Dante made my paperwork quickly and arrange a car to be at work at due time , gave his time to talk about the issue of the car and most welcoming , also Mike was so responsible manager whom followed up with me after service done , Definitely suggested this car dealership
