Mercedes-Benz of New Orleans

Leon Schenck

★★★★★

a month ago

David and John Pierre made the sales process as simple as possible. Transparent and all part of the sale from start to finish the finance manager, Vic was able to give me the coverage that I needed for my girlfriend‘s car. Can’t thank them enough. I highly recommend go see David and John Pierre and Mercedes-Benz of New Orleans.

Monique Harris-Franklin

★★★★★

6 months ago

Top-Tier Experience from Start to Finish My experience with Mercedes-Benz of New Orleans, specifically with Michael Williams, was nothing short of exceptional. From the moment I placed the order to build my 2025 G550, Mike delivered a top-tier level of service that truly stood out. He kept me informed every step of the way, whether it was regarding allocation updates, build status, or timelines, Mike made sure I was never left in the dark. His communication was consistent, professional, and always proactive. Mike’s attention to detail is unmatched. He took the time to explain the full purchase process thoroughly and made sure I was completely comfortable and informed at every turn. When it came to the vehicle itself, he walked me through every feature and detail with care and expertise, making the entire experience smooth, exciting, and stress-free. If you’re considering a Mercedes-Benz and want a seamless, luxury-level experience from beginning to end, I can’t recommend Michael Williams highly enough. This was easily one of the best car-buying experiences I've ever had. Thank you Mike! 😊🎉🍾💕

Mona F

★★★★★

3 weeks ago

Stanley was a great help - very professional and honest. The turnaround time was quick, which I really appreciated. The gentleman who gave me a ride home and later brought me back were also very kind. That service is incredibly helpful when you don’t have a car for the day. Overall, a great experience.

HL H

★★★★★

3 weeks ago

Excellent service at Mercedes-Benz of New Orleans. My service advisor, Katie, was incredibly helpful and efficient in getting my tire replaced and making sure it was covered under my tire and rim insurance warranty. She handled everything quickly and made the process seamless. I truly appreciate the outstanding customer service.

Ace

★★★★★

3 weeks ago

Staff was very professional and courteous. Waiting area was clean, comfortable and had a variety of snacks and coffee. They also provided complementary shuttle service to work or home if you choose not to wait. My car was ready in the timeframe they estimated. An added plus was having my car was washed after service. I highly recommend this Mercedes Benz location!

yen nguyen

★★★★★

a month ago

I had an excellent experience with the Mercedes-Benz service department. From scheduling my appointment to picking up my vehicle, everything was smooth, professional, and efficient. Miguel was knowledgeable, transparent, and took the time to explain the work being done. My vehicle was ready on time, cleaned, and running perfectly. It’s clear they take pride in their work and truly care about customer satisfaction. This is exactly the level of service you expect from Mercedes-Benz. I highly recommend this dealership’s service department and will definitely be returning.

Crystal Duplessis

★★★★★

3 weeks ago

I went in for a service B, which usually takes 4 hrs. My vehicle was ready before then. My service Rep Katie did amazing with communication. Jabari also was in assistance with following up about my satisfaction on my vehicle purchase 10 months ago. I recommend Mercedes of New Orleans to everyone.

crystal trinh

★★★★★

a month ago

I have been loyal to this Benz location for the past 10 years! So naturally when my car was totaled 2 months ago! It was a no brainer going back to look for my next car! I want to give a shout out to Warren P. for being such a great sales guy! He made me feel super comfortable and confident in what I was searching for because quite frankly, I had no clue myself! He is super knowledgeable and was very patient and that alone is why I came back to Mercedes! The service here is top tier! And that’s coming from someone who works in the hospitality industry! Keep up the great work! Your hard work and dedication definitely goes unnoticed! Great Job!

Yolanda Brown

★★★★★

Edited a month ago

I recently had to address a concern at Mercedes and had the opportunity to meet with the new General Manager and Service Manager. The experience I had was extremely positive, and I was highly impressed by their professionalism, patience, and understanding of my circumstances. As a longtime patron of Mercedes of New Orleans, I feel that Jason and Ryan perfectly embody high-quality customer service. They addressed my concern effectively and even followed up to ensure everything was still in order. I must also mention Karen, who went the extra mile to help me resolve another issue. She is always cheerful and makes it a point to address customers by name, which enhances the experience. She is a great asset to the business and deserves recognition for her consistent dedication to customer care.

David Tran

★★★★★

a month ago

I have been receiving great services from the New Orleans dealership’s service department for many years now. Not only the quality and timeliness of services are great, but also the service manager Ryan and advisor Katie go out of their way to make my trip to their department easy ,without any headache at all, especially for a busy guy like me. Highly recommended service department.

Tanya Morris

★★★★★

3 months ago

I had an excellent experience with my recent car repair at this dealership. From start to finish, the process was smooth and stress-free. My customer service representative, Katie, was absolutely phenomenal. She kept me informed every step of the way, explained everything clearly, and made sure my vehicle was taken care of quickly and professionally. Her friendly attitude and outstanding service turned what could have been a stressful situation into a very positive one. I highly recommend this dealership and especially Katie for anyone needing repair services!

Illene Jones

★★★★★

2 months ago

Katie is very professional and enjoy serving her customers. She definitely strives for customers satisfaction. MBNO has been serving my car for the last 5 years. I have been having the same mechanic since my first service on my car, and have never had any problem with my vehicle, after completion of Brandon’s service. Should a problem arise management works with his team to resolve the problem. I have no complaints and have been pleased with MBNO service. Overall, the staff is very people friendly and strive for customer satisfaction.

Chantal Kordek

★★★★★

a month ago

I’m from The Woodlands in Texas visiting my parents. I had to bring in my car for a new battery. I made an appointment and was seen on time. The wait time was what they promised. Conveniently located to shops next door. My service provider was awesome. I think his name was RJ . I was very impressed. The Woodlands is hard to beat.

Andrea St Paul Bland

★★★★★

a month ago

Courteous and knowledgeable .My sales rep was very well informed and helpful. She was very accommodating and even brought my car to me and picked up my former Mercedes to bring it in to be serviced for me. She went above and beyond and dropped me off at a nearby appointment and then when we realized my daughter was locked out, doubled back to my house and brought my daughter a key.., really felt like a friend

Tee Tranae

★☆☆☆☆

a month ago

First time Mercedes Benz buyer. Not happy with the service i received. Very rushy and pushy process/ salesman at first. I feel that they care more about sales than actually making sure that the customer is happy and satisfied with the product, which is typical. Became Very unorganized after purchasing and signing papers. No matching keys, he had to look for a match. Incorrect car’s manual. No thank you or welcome gear after official purchase. Didn’t feel luxury. I would drive 2 hours after i got off of work to the dealership and the excuse was always because i came later in the day. First and last time purchasing from Mercedes. Not quite the DREAM experience i imagined.

Thaddeus Quarles

★★★★★

Edited 3 months ago

Stanley is very professional he and Ms. Linda is also very kind. I waiting 3 hours for vehicle which they finished early enough for me to make my 11am appointment. They also made sure I didn’t want for anything . Thank you

Matt Zteja

★★★★★

3 months ago

My Service Advisor, Kyler, was simply amazing. He is doing excellent work—highly professional, attentive, and knowledgeable. He made sure I understood everything clearly and kept me informed every step of the way, making the process incredibly smooth and stress-free. ​More than just Kyler's individual brilliance, it's clear the whole team at MB NOLA is committed to high standards