Google Reviews
Natalie Makhoul
★
☆☆☆☆
5 months ago
My family has been bringing vehicles to South Bay Mercedes for over 20 years, as my parents were also Mercedes-Benz owners long before I purchased my first car, a 2012 E350 Coupe. Today, I drive a 2021 E400 Coupe, yet after decades of loyalty to the Mercedes brand, this dealership continues to treat me as though my business is less valuable simply because I did not purchase my cars directly from them. The bias is undeniable, and the disregard for customer loyalty is inexcusable. From the very start, I have experienced dismissive treatment, poor communication, and a lack of accountability. Most recently, I was assigned to Natalie Duncan, who lacks even the most basic communication skills. Emails and texts went unanswered, and rather than addressing the issues with my vehicle, I was told to “bring it back when it happens again.” This is not service — it is avoidance. When I later returned with the codes visibly present, I met with Cesar. I specifically explained to him that the error codes occur during overcast or foggy weather conditions, or after water exposure such as during a car wash — a clear sign of water intrusion in the headlight assemblies. Despite this, he brushed it off as possibly requiring only a $315.99 battery software update. I authorized the work and dropped off my car on Saturday. What followed was silence. I did not hear back until late Tuesday, when I was told the vehicle was delayed. On Wednesday, I received a text claiming the car was ready and “everything was fine.” Yet when I arrived on Thursday — after leaving work early, filling the loaner tank, and sacrificing time and money — I discovered the car was not ready as promised. The same error codes appeared immediately when I started it, and the promised four-point inspection was never reviewed with me. To make matters worse, the car, which I was assured would be detailed and returned with a full tank, was instead handed back dirty and on empty. Natalie Duncan quietly processed my payment, offered no explanation, and left me to deal with a car in the same condition as when I had dropped it off. Most troubling is the lack of oversight from Ivan, the Service Manager. What kind of manager allows a customer’s vehicle to be returned with unresolved electrical malfunctions, without fuel, and without so much as a proper service review? What kind of dealership ignores a customer who has been clear and specific about the conditions under which the problem occurs? Mercedes-Benz represents excellence in engineering; South Bay Mercedes represents the opposite in service. After 25 years of giving them the benefit of the doubt, I can say with confidence: avoid this dealership if you value your time, your investment, and your dignity as a customer.
Cheryl Cook
★★★★★
a month ago
My service advisor, Natalie, is great. She keeps me updated on all aspects of my service and responds quickly to any questions I have. They go above and beyond to ensure customer satisfaction.
Joel Perez
★★★★★
2 months ago
The only reason I've been coming back for the last 10+ years it's because of their staff. My service advisor, Sonia Gutierrez, she has been helping from day 1. She is professional, courteous and conscious of my vehicles needs and cost.
Michael Guerena
★
☆☆☆☆
a month ago
I brought my car in to have a tire checked because it was leaking air. The technician didn’t even inspect the tire before telling me there was “no way” it could be repaired. I was quoted $400 for a replacement tire and told I’d need to leave my car overnight. I drove down the street to America’s Tire, where they inspected the tire and repaired it for free — it was a simple, basic fix. This comes just two months after the sales department was illegally withholding over $3,000 from my trade-in. They refused to pay me until I threatened legal action. Between service and sales, this location has been nothing but disappointing. I strongly recommend taking your business elsewhere — you’ll overpay here and may not get honest service.
Sajid Veera
★★★★★
2 months ago
I had an absolutely awesome experience here with getting a tire replaced. I bought an EQS with very thin tires and this is the second tire that has burst. JUAN Raymundo was my service advisor and help me get sorted and had the tire installed within an hour. I don’t think you could get better service and better speed than what I experienced. Thank you.
Joseph H Raemer
★★★★
☆
2 months ago
Nicholas O was my service agent. He very friendly, helpful, and personable. Nicholas explained the service and tires very clearly, and made sure my coupon discount was applied to the bill. He checked on me several times while I was waiting. I’m happy with my new tires, and I’ll continue to have my car serviced at MBSB. Thank you.
Aaron Roberts
★
☆☆☆☆
Edited 9 months ago
Let me begin by saying... I DO NOT LIKE taking my vehicles to dealerships for service... ONLY TO CERTIFIED MERCEDES REPAIR Shops... But this time I had to.. You see, I had an extended warranty, so this dealership unfortunately was the choice. I brought my vehicle in because the brake booster was faulty. When I did the paperwork while dropping off the vehicle, the service advisor, slipped in to the work order, that I requested "A Multi Point Inspection"... BUT I didn't... So made sure he was to delete that from the work order... That's how they get you... They search around and try and find things wrong with your car, so you can bring it back and spend more... A week goes by and my car is available for pick up... I get to the dealership, pay my deductable and jump into my car. As I began to drive off, I noticed an 18 inch crack across my windshield... When I brough the vehicle in, there was a small crack, the size of half a dime, which had been repaired by Safelite and was never an issue and it never spread. The Service advisor proceeded to look at the pics that were taken when the S550 was dropped off, and he acknowledged that the 18 inch crack wasn't there when I dropped off the vehicle. There had to be some sort of blunt force in order for a crack like that to happen. The dealership refused to take responsability for the crack that was due to some sort of negligence while my vehicle was in their care. Now the damage is covered by my insurance at no cost to me for an after market replacement, but the dealership even rufused to cover the extra It would cost out of pocket for an OEM windshield... The windshield is being replaced, but I will not return to this dealership... Someone there damage my windshield... The final video is supplied by the person who completed the work. It's very strange that he kept the view away from the windshield...
Cory London
★★★★★
5 months ago
I have been going to Mercedes Benz of Soutbay for over two years since I purchased my A220 used from another dealer. I have had the most wonderful experience. My advisor has been there this whole time consistently which is so great to have someone loyal to MB and to my service. I have had outstanding service and follow through. Every detail of any work has been clearly explained to me and I’ve never felt pressured or nervous. I am very grateful for the level of service and personal attention I have received and Pablo has been outstanding. Fully trust my car with MB of southbay!
Robert Maasch
★★★★★
2 months ago
Nick was my service advisor, and he was the best. I've had quite a few advisors over there, and he was hands down the most caring and attentive to my car and my fixes that needed to get done. Happy to have him as my advisor moving forward
arash roostaei
★
☆☆☆☆
3 weeks ago
I own a dealership myself and needed to order a replacement key for one of our vehicles. What should have been a simple 7–10 day process turned into a 3+ week nightmare. Communication with the service advisor, Giovanni, was almost impossible. He gave me his cell phone but rarely responded. Calling the dealership is frustrating because you get stuck in an AI system and no one ever follows up. I even left four voicemails for the service manager and never received a single callback. It got worse when the car was towed to the dealership with no key. The tow company confirmed delivery, but the dealership initially said they didn’t even have the car. It took me three days of calling multiple people before someone finally confirmed it was there. After waiting weeks for the key, I was told it arrived but didn’t work, so they ordered another one. More delays, more unanswered calls. When I finally came to pick up the car, nothing was ready. I had to find employees myself to locate the key and jump-start the car while the service staff sat at their desks and didn’t even come out to help or apologize. Terrible communication, no accountability, and one of the worst service experiences I’ve ever had. I would strongly recommend avoiding this service department.
Michelle Travens
★★★★★
a month ago
Kimberlee is my new service rep and she handled everything with ease and proficiency. Great experience all the way. She communicated throughout. Also the service tech sent a video of minor concerns on the vehicle, and that was helpful.
T Hashmi
★★★★★
4 months ago
Had a message come on the EQS580 dashboard. Went in and talked with Cesar. He immediately sent the car into the shop to be looked at. They identified low coolant level and not only filled it also pressure tested the system. Luckily all checked out good and I was on my way in less than an hour. Really appreciate the quick follow up and kudos to Cesar for keeping me informed! It was late afternoon on Saturday and they took care of the issue in a timely and courteous manner at no charge! Thank you Mercedes-Benz of South Bay!
Wendy Pham
★★★★★
3 months ago
I highly recommend visiting Mercedes-Benz of South Bay and working with Alek Lekhtsikau. Alek and his team recently helped me get a 2026 GLC 300 and I was very pleased with my experience. I had an offer from another Mercedes-Benz dealership but Alek and the sales manager Chris Mazzio were able to beat the competing offer since I am a local resident. They work late night hours and are there to work with your availability. The great customer service did not end once I got the vehicle. After I got the vehicle, Alek made sure to follow up and help me get set up with the Mercedes app so I can control certain features of the car from my phone. If you're in search of a new vehicle, Chris and Alek are there to work with you and earn your business.
Anamae Funnell
★★★★★
a month ago
I leased my Mercedes EQB a few months ago and unfortunately there was an internal computer error that made the vehicle inoperable and left me stranded in a parking garage. Mercedes South Bay made sure this situation was handled and handled well. Emily Anderson, from sales, was on the phone with me that evening talking me through different troubleshooting tasks. She made sure I got hooked into the right people to help me. The car eventually had to be towed. Amilcar in the Service Center then took over. He communicated consistently about updates for my vehicle. It was a breeze to get a very nice loaner vehicle from him. When my car was done, he let me know immediately and coordinated the pick-up time. Though I wish my vehicle had not had the internal computer issue, I must say that the entire experience was easy and stress-free thanks to the staff and support from Mercedez South Bay! Thank you!
CONTINENTAL SOUTHWEST
★
☆☆☆☆
a month ago
On 2/20 26 I brought my S550 Mercedes to your service department in Torrance, in that it would not start. I paid $325 to have the problem diagnosed and the car fixed. On 2/25/26 I was contacted by your dealership and told that your service department was unable to diagnose the problem buy that FOR AN ADDITIONAL $700 ANOTHER DIAGNOSIS WOULD BE MADE BUT WITH NO GUARANTY THAT THE PROBLEM WOULD BE FOUND!! Am I to understand that your "technicians" cannot find the problem in a car THAT YOUR VOMPANY MADE?!! I immediately had my car towed to a REPUTABLE repair shop. There is no doubt in my mind but that your company always intended to charge the full $725 from the moment my car was taken in to your service department. I feel I should advise you that it is my intention to pursue this unethical, action and lack of business integrity by your company through the 3 major social platforms available to me. I should also note that I presented this matter to another major Mercedes dealership and received full concurrence from those (reputable) representatives regarding my opinions regarding your dealerships actions. Your service department has acted in bad faith and obviously does not stand behind its product, nor does it value its clientele. I respectfully demand a return of my $325. Respectfully, Steven Jones
Dr. Stella Spicer
★★★★★
a month ago
I am overjoyed with my new 300 C Mercedes. My salesmen at South Bay Mercedes Benz Truman and Dimitri went above and beyond to make sure I received my hearts desire. Thank you for excellent service. Dr. Stella Spicer
Greg Bonnet
★★★★★
4 months ago
I rate my experience as excellent!! Juan, my service advisor, has always shown me exceptional customer service with his unique personable skills! He has always treated me with respect and exhibited clear communication when explaining what is needed for my vehicle. His attention to detail goes above and beyond. He has shown me fairness and loyalty when it comes to customer relations. I can't give him enough praise in expressing he is the reason why I keep coming back to Mercedes South Bay, even if it is more of a drive to come to this particular location for service. He seals the deal for me! Thank you for making him a part of your trusted team of advisors!
Katrina de los Reyes
★★★★★
4 months ago
I recently leased a Mercedes Benz GLC350e from MB of South Bay. I always swore I would NEVER purchase/lease a vehicle from a dealership owned by Autonation because of a previous very BAD experience with Autonation, but then I met Emily Anderson. Emily is such a thoughtful & caring sales associate. I wasn’t positive which vehicle I wanted, so she patiently took me on MANY test drives. She also was able to give me some different payment options. Once I finally decided which vehicle I wanted, Emily helped me negotiate a payment I’m happy with. Emily has also followed up with me several times since I took delivery to answer any additional questions I have; plus she spent @ 2 hours with me showing me how to use my vehicle.
jeff jordan
★★★★★
Edited 4 months ago
I bought my first Mercedes Benz at Mercedes-Benz of South Bay in Torrance. What a wonderful experience. From the very beginning I was treated with respect. It took a few days to decide what model I would purchase but there was never any pressure from anyone. From the salesperson to the technicians I am very satisfied. As they all said; "Welcome to the family".
Nadine Clow
★★★★★
5 months ago
Long Overdue but Absolutely Deserved! I cannot say enough about the exceptional customer service I received from Truman Dela Cruz at Mercedes-Benz of South Bay. From start to finish, he went above and beyond in every possible way — attentive, professional, patient, and genuinely caring. Truman isn’t just great at his job; he’s a rare example of what true customer care should be. He took the time to make sure every detail was perfect, kept me informed throughout the process, and made the entire experience feel seamless and personal. It’s clear he takes real pride in his work and values his customers deeply. Truman, you are outstanding beyond words — thank you for setting the bar so high and making Mercedes of South Bay shine. This review is long overdue, but very necessary! Thank you Truman Sincerely, Lee Clow
