Metro Ford, Inc.

Stephen Stout

★★★★★

8 months ago

Best Car Buying Experience I’ve Ever Had!!! I’ve worked in the auto industry for over ten years, so I don’t say this lightly—my experience buying a 2025 Mustang from Eric Phillips and Sales Manager Rick Gilbert was hands down the best I’ve ever had. From the first conversation, Eric made me feel like more than just a customer. He was personable, attentive, and genuinely interested in helping me find exactly what I wanted. He listened, never pressured, and made the entire process feel easy and stress-free. I truly felt like I had a partner throughout the entire experience. What made it even more memorable was how Eric and Rick went out of their way to make my 14-year-old son feel welcome and included. That meant a lot to me as a parent. My son left grinning ear to ear, and that’s a memory we’ll both hold on to for a long time. Rick Gilbert was equally impressive. The two of them worked together seamlessly, communicated clearly, and made sure every detail was handled with care and professionalism. I never once felt like I was being sold to. I felt respected, understood, and supported the entire way through. The experience was so positive that I’ve already started working with their Aftermarket Manager on some exciting upgrades for my Mustang. They even coordinated a high-end tint job for me, which came out perfectly. It’s clear they care about the whole experience, not just the sale. I drove away not only with a car I love, but with a genuine sense of appreciation for how I was treated. If you’re shopping for a vehicle, go see Eric Phillips. This isn’t just about buying a car—it’s about working with people who truly care about getting it right. Huge thanks to Eric, Rick, and the whole team. You’ve earned a customer for life. —Stephen Stout

Joseph Walsh

★★★★★

2 months ago

The sales team at Metro were extremely easy to work with. They were all very friendly and personable and had great product knowledge. Overall, it was a very positive car buying experience!

Travis Desbien

★★★★★

8 months ago

Had an awesome experience purchasing my F150 Lariat today. Started by calling first thing in the morning and speaking to Jason. I told him what vehicle I was interested in and asked if he would hold it for me while I made the 4.5 hour drive (he did). Met up with him at 3pm and the truck was ready for me and Jason and I had a short, but fair negotiation which we were both happy with. A few hours later I was driving out with my new pickup. Jason’s fun personality and friendly helpful attitude made buying a vehicle enjoyable, rather than loathsome. Definitely recommend Metro Ford and will keep them in mine on my next purchase!

Michelle Dean

★★★★★

4 months ago

Gotta love the team at this place. My husband has been going in for services for years, but last month I found myself in need of a vehicle after having an accident. I was expecting to spend a whole day there but, by noon, these people had me in a vehicle that met all my needs. It was a quick, smooth and painless process. Also, if you're looking for a pre-owned vehicle, Chuck is the guy. He's a sweetheart. Everyone there was lovely. Happy holidays.

George Willis

★★★★★

4 months ago

Ladies and gents, this dealership is wonderful and has one of the busiest service departments for a reason. Bryon Hughes is service advisor I have worked with the most on my company truck. He’s one of the coolest and most professional people I have encountered in the service departments at dealerships. I come from car sales so I can vouch from experience that Bryon is one of the top 3 service advisors I have met in at any service department. He went out if his way to make sure I got my truck back fast when they were busy. Thank you Bryon!

Margie Thomas

★★★★★

Edited 6 months ago

My family has done service at Metro for years and been satisfied. I had spoken with another dealership and gone into Metro to pick up my car from service and was planning on taking it to make the switch. Good looking Paul saw us looking at a Bronco Sport saying I think this is the one waiting....and he came over and closed the deal which was kind of unexpected. Good looking Paul and the other Paul were great to work with and it saved us the drive and we bought the car where we do service. Sean in service is great, all the guys are nice. The car buying experience was quick and easy! I would recommend.

John Nolan

★★★★★

Edited 3 months ago

Came in looking for a FORD F150, and I left with the PERFECT 2020 F150 XL for me and my family! it was so well maintained that I thought it was new... This ride is mint. Erich, an Army Vet, was awesome to work with. No pressure, kind, looked for what I wanted, and in the price and mileage range I needed. We all want a salesman like Erich for sure! Paul in Finance was easy to work numbers with, and super quick! We got to talking about the history of the dealership, and a little bit about the area. This was a relaxing experiance. The whole experience was a delight from walking in to driving away. My wife and I test drove a few trucks alone (no sales person in the back), which I haven't experienced with other salesmen/dealerships. So we were able to talk about what we liked or disliked about the vehicles (again, no pressure). Erich didn't try to talk us into a specific truck, but he did make the numbers work for our needs and wants. Added the power trade warranty and seat rip warranty as sometimes I get into the truck with a screwdriver in my back pocket... We even got a bonus. The vehicle has Ford Pass, a handy app that I can track and remotely lock/unlock the truck from the phome. I can also remote start, and even Schedule remote starts to happen every day at specific times if I want! Super handy for those of us who have routines and want to automate them! The delivery experience was premium. I've NEVER bought a used vehicle where delivery takes place in the showroom. The truck was washed, detailed really well, and even waxed... This is service! I look forward to going in for scheduled services, and when the time is right, we will go here for our next vehicle! Thank you, Metro Ford!

Ruth Edwards

★★★★★

Edited a year ago

Let me tell you how awesome these people are... I am a single, I have had a previous bankruptcy. My credit is not the best. Not only did they deal with my situation, they put me in a fabulous car that was perfect for my needs and was a great compromise to my vision of travel. Straight up 5 stars!! If I could I would give him a 10 and by him, I mean Mr. Craig and his finance manager, Paul Young. ( Ty Mr Paul) both worked tirelessly as a team to get me set up with this car. It was a very hard time for me and they restored my faith in GOOD MEN!

chris klotz

★★★★★

2 months ago

Craig Hill was very good salesman, was very knowledgeable and very helpful and friendly, Even when I showed up after closing. There were a couple of times when Craig was unavailable other people. This is the tenth new vehicle I’ve bought and the best experience I’ve ever had.

Ralph walker

★★★★★

5 months ago

We have all heard don't go to the dealership for service or repairs for multiple different reasons. I personally found that this dealership is the exception. I live long distance from this dealership, three and a half hours to be exact. My son goes to college in Kansas City and it was scary at first to have him on his own search out a place to have his vehicle serviced and repair when needed. The service and results that my son got was among the best, Byron is the fact for that. I even drove three and a half hours during this last service to have my vehicle service because I knew what to expect from the dealership, something that I was unable to get from the dealership in my area. Great job Byron I hope all of it reads this looks for you and can experience what me and my son have over the past 4 years under your expert service and attention.

Thomas Trasher

★★★★★

3 weeks ago

They are always nice, polite, and courteous. They always help you understand what's going on with your vehicle. I'll always be back for this amazing service!!!!!!

Joschae Aaron

★☆☆☆☆

2 months ago

I called today to ask if this location had a certain machine that my car needs in order to flush & change transmission fluids; immediately after asking just a yes or no question, the advisor Casey starts going off on me saying a machine is not needed & I don’t know what I’m talking about. I’m talking too much. I explained I’ve went to many dealerships & asked if I can speak to someone else or a sup. He hung up in my face. I tried calling again & he kept answering & hanging up. Very hostile& rude for no reason.

Steve Wilson

★★★★★

6 months ago

I ordered a new F250 form Metro Ford. Eric Phillips was my salesman. It was great working with him on this. Eric kept me up to date every step of the way. Metro Ford is my go to always for new purchases and service. If you don't want to be treated like your just another dollar, Metro Ford is the place to go for anything that you might need or want. Thank you Metro Ford for your outstanding sales and service departments. Steve Wilson KC Coring & Cutting

Kim & Greg Green

★★★★★

a year ago

I had a great experience buying a Maverick Hybrid from Metro Ford. Beginning with the first contact, to the salesperson, the technical support and financing. They made it very easy for me to get the vehicle I wanted. Communication was excellent and the day I picked up my vehicle was really fun and easy.

Chase Friess

★★★★★

a year ago

Erich Phillips was my salesman. Very nice to work with. Didn't push me into stuff I didn't want like other typical salespeople. He kept me.in the loop the whole way during the build and delivery of custom ordering. The staff in the back after for the dealer add-ons and everything else were great to work with and didn't try to talk me into anything I didn't want. If you want a hassle free purchasing option for a new or used vehicle I highly recommend Metro Ford!

Wendy Scott

★★★★★

a year ago

This dealership is like no other (and thats coming from a Ford person that has owned several Fords). From the start to finish of the purchase of my 2024 Bronco everyone involved were very friendly and professional. Would highly recommend Metro Ford if you are in the market. They will do almost anything to earn your business!!

Verna Cornish

★★★★★

3 months ago

We had two filters replaced and didn't have an appointment. They were able to take us in and complete the task quickly. Everyone was friendly and professional.