AAMCO Transmissions & Total Car Care

Mz Angel HeavenlyAngelEntertainment

★☆☆☆☆

6 months ago

Took my suv here a month ago was told it was items costing over 1200 financed to get it fixed $2000 + and been having one issue after another since then. At this point I feel like I’m being scammed because I’m a woman and their gonna say it’s unrelated issue even though the issue that happened after they fixed it is still messed up and probably caused the things happening now. I have missed out on so much work taking the car back n forth up there. And they not in a hurry to correctly fix the issue! I was told to leave it there yesterday when I brought it around 930 am so it can be looked at first thing this am and I had to go up there this afternoon before they decide to pull my car back they worried about getting more customers when they should be worried about making sure customers don’t have to come back! Went from having a supposed oil pan and transmission pan leak to paying for that leaving n then realizing their is an antifreeze leak after they swore in the original diagnosis there was no antifreeze leak to them fixing whatever that was, to the antifreeze is still leaking and now my car stalling out on the highway while driving! Seems like they trying to make my engine or transmission go out so I can need more repairs and that is what is frustrating me the most cause I could of lost my life on the highway the other day and no one cares about how these insufficient repairs put me in danger! I originally took the car in asking about a antifreeze leak n they said there absolutely was no leak their instead their were leaks in all these other pans so tell me what’s really going on with my car and the “mechanics” here? If I take a car to a mechanic to get an issue resolved it is not my expectation to have to bring it back a couple times in the same month because more things start going wrong after the “repair” I’m not paying for another thing to be done due to mechanic negligence. And of course they are denying that anything is still leaking when I watched it with my own eyes when the mechanic started my car. And now their saying it’s my throttle another repair of over $600

Tater Saladd

★☆☆☆☆

a year ago

Took my car in February and they said they fixed my axel bearing and wheel bearings. My car started having the same problems again 3 months later. When I took my car back they wanted to charge me again for the problem that they didn’t fix. I took my wheel off and they never replaced the axel bearing or wheel bearings that I paid for. Oh and whoever put my wheels back on needs to learn how to use a torque wrench, because we had to chisel the lug nuts off the wheel to fix the car. I would stay away from this place

Tony DeSpain

★★★★★

5 months ago

Upon my visit front desk guy was knowledgeable, helpful and advisable. The crew from what I seen and heard is well experienced on repairs , although pricing is a bit on the high side .. but if I needed more automotive repair I would trust them to do job correctly

simeon johnson

★★★★★

5 months ago

The management and staff are professional and caring, and do an outstanding service on my car/jeep whenever work needs to be done. They are fair in their pricing and tell you exactly what needs to be done on your car.

Corrie Hardel

★☆☆☆☆

Edited 9 months ago

Worst consumer experience in my life. I took the car in for a bad slave cylinder late 2021 and they had it over a month. They recommended replacing the clutch even though it worked fine. I relented figuring they knew more than I did. About 10,000 miles later, that clutch fails. I take it in and the clutch is replaced again after several weeks again of the car sitting there. I was told the car would be ready so I paid someone to drive me down from Liberty. It was not so I had to pay again to be taken home. Finally I was told it was done. I paid for a ride again and when I got there I couldn't get my car into gear. An employee of the shop entertained my ride as he climbed into the car and began to wrench the shift back and forth making me worry he was going to break off the shifter. He said it should be good now, but as I took off I noticed what I thought was tire noise. I took it to another shop for a possible alignment and was told it was not an alignment issue. I reversed the tires to see if the noise was due to a backwards radial but it didn't get better. Weeks later the clutch begin to slip yet again. I took the car back in to see if the shop would stand behind their work but instead the said the rear main was leaking causing the clutch to fail (they should have seen this the first time!). I didn't believe them as well as they both wheel hubs failed at the exact same time. I don't have any oil on my driveway so that appeared to me to be a lie. The next day I was forced to go on my trip out west with a mildly slipping clutch and wheel noise. When I got an oil change in Colorado I noticed on their invoice they added at least (and probably more) 13,000 miles to the odometer reading on their invoice... another lie. Eventually clutch and wheel noise got worse and I took it to another transmission shop. The found a missing nut on the slave cylinder, a loose bell housing bolt and a high clutch release. After telling the to check for a leaking rear main and wheel issues they found no such thing contrary to what this shop told me. I greatly regret taking my car here as it was one of the worst mistakes of my life. Update: clutch completely failed (unable to make it up hill in first gear) after slipping for 50,000 miles while having to drive carefully: not pulling out in busy traffic and unable to accelerate fast. Trying to do repair myself and found after four visits their way of making it right is to never tighten that loose bell housing bolt. The photo is how I found it after all those visits... and I showed them in invoices from transmission inspections from other shops it was loose. Wouldn't be surprised if the good reviews are fake since they seem to lie about everything else. The manufacturer put that bolt there for a reason. Update 2: Not only second bell housing bolt STILL missing but another one fell out since I took it to another transmission shop to have looked at and then taken to them afterwards for them to make it right. Going to see a lawyer in the next few weeks. The second photo shows the catastrophic failure inside the bellhousing because the rear main failed since components were not pressed together correctly.

delmy ayala

★★★★★

7 months ago

So we had a hard time with my car and I'm not going to lie, I was a bit skeptical but they helped me out and they took care of me and my car. I am forever grateful! Shout out to John for taking care of us. I would definitely not think twice about going to them again. I don't know how to express how happy I am with their service. And also thank you to the owner ☺️

Jordan Humphrey

★☆☆☆☆

Edited a year ago

These guys are so shady never give them your car. Charged me an extra $1,025 dollars on parts. I tried calling twice last week on Wednesday with no answers. So I put in a request online but I didn't want to tow the car unless I had it confirmed they would work on it. Then I could finally get a tow to get my car out over there on Friday after many complications with tow service. They took all day Monday to just get it looked at. Saying I have this long list of problems when i brought it in just for the starter. They said I needed a new battery, alternator, starter, belt, brakes spark plug and so on. Saying it'll cost me 3,3898. Altogether and 2,492.98 for just the first three. I called them tuesday morning asked about the proof they agreed to send beforehand still didn't have it. It all just seemed too shifty and I couldn't trust them so I wanted to take it elsewhere. The lady said it would be fine to tow it elsewhere and that I wouldn't owe anything since all they did was do a free inspection. I get three missed called and two voicemails and i call them back. They accused me of lying saying they have our phone calls on recorded lines yet refused to look at the recorded lines as well. Gave me all sort of attitude for whatever miscommunication they have going on and argued with me about paying when I never said I wasn't going to pay I wanted proof of the tests they did. Then they bought the most expensive items they could get their hands on. Like are these parts made of diamonds? Alternator - $914.51 instead of $300-$430 Starter Motor - $711.45 instead of $300 The only thing that makes sense is the battery pricing. They definitely mess with you if your a women here. Charged me an extra $1,025 dollars. Post reply: How're you going you sent proof as requested. I requested proof BEFORE you worked on it and I only got it after asking multiple times and only AFTER it was paid for. And I called a tow only because the lady on the phone said it was fine to. I'm no mind reader and don't know if you've started working on it or not. How're you going to blame me for your poor communication skills. They assume I'm trying to take off without paying because they're rude and are quick to make assumptions. If I wanted to take off without paying I would've come with my spare key. I wasn't told they started working on it otherwise why would I send a tow that wouldn't be able to pick it up? Where the common sense there? If you think people aren't allowed to cancel their services with you charge a cancelation fee. Also when i called you 8am Thursday to ask about availability. I was interrupted to have the lady say she was meaning to call me but wasn't in the building yet and said she would call me back later at 10am which I said was okay and she did not call me back at 10am so I called back yet again... Then she didn't ask to double check the personal info I gave online when I booked so my car sat waiting on Monday morning because they sat around waiting to hear back just to double check personal info. They aren't shy about calling you names. You'd think a business owner would have more class. He was arguing with me saying I was wearing out when I never said I wouldn't pay them. But I wasn't told it had started repairs and then I requested my tow through my insurance. They automatically send another if the first fails and I had told the insurance it wasn't needed. I wasn't going to stress on whether they were sending the tows. Because like I said before no one told me service was started and I told them I was going to send a tow since they wouldn't give me proof BEFOREHAND like I requested. Post reply change Wow you're really gonna change your reply? Go on don't be shy now you said I was trying to get out of paying because of your poor communication lead you to assumptions. What happened to your "I was expecting a review like this"

Christopher Jones

★★★☆☆

Edited 9 months ago

Ironic. I rated this place a 1 star because it was evident that their communication was definitely off key. Plus their Better Business Bureau Rating.They almost immediately called afterwards and gave me almost all of the relevant information needed. However, one of their employees stated I had a bad valve cover gasket that was leaking. How so? I literally just got this vehicle from the dealership, and drove it around 50-75 miles. As of now, nothing said about the valve cover gasket. Strange? So I rated them from a 1 star to a 2 (for almost better communication). Now I cannot trust if they are going to fix my vehicle correctly. And to mention the people with physical evidence about their vehicles not being fixed properly. Now all of a sudden the dealership is calling me asking me about the reviews I left with this mechanic shop? Wow. Like they are not going to entirely fix my vehicle? Or charge me an outrageous price, that I should not have to pay for in the first place? So I will give them a benefit of the doubt. Raise this from a 2 star to a 3. If I can drive my vehicle out of the parking lot and back home without it crapping out. Or have a mechanic test drive it with me in it for a few miles—then I will give this mechanic shop the correct rating.

Shannon Williams

★★★★★

9 months ago

I can’t say enough good things about the service I received. Logan was professional, honest, and incredibly knowledgeable. He took the time to explain what was going on with my car in a way I could actually understand, and he didn’t try to upsell me on anything I didn’t need. The work was done quickly and correctly the first time. It’s rare to find a mechanic you can fully trust- but Logan has earned that trust. Highly recommend!

Lee Slaight

★☆☆☆☆

a year ago

I was lied too and cheated. Don’t come here. Don’t trust just any of those warranty companies. If the shop damages ur vehicle, too bad. Two different locations had my vehicle for 366 days and I’m having to repairs their repairs! Every single month there was a different new manager. Paperwork was missing or missing info. This last round the new face had no clue about pricing, thinking 3100 for one wheel bearing is normal.

Stephen

★★★★★

9 months ago

Logan is the best! Super professional, honest, and really knows his stuff. He got my car fixed up quickly and explained everything. No pressure, no surprises, just great service. Highly recommend Logan

McKenna Ford

★☆☆☆☆

9 months ago

Would not recommend. After I was told my car was ready for pick up, I went to leave the lot and discovered my key fob no longer worked. I was told them would need more time to reset the fob. After further investigation I was told it would be an additional $500 to fix the fob issue, even though there was no issue before work was preformed on the car. Now I’m left with a car that the alarm sounds every time I unlock it.

Skylar Barone

★★★★★

9 months ago

Quality repairs at a fair price! This is the only place I trust to service my families vehicles. They offer nation-wide warranties and helped me get financed so we could get our truck fixed and back on the road better than before!

Joyce Boeh

★★☆☆☆

9 months ago

Took my car in to have transmission checked. Later they tell me the motor is gone. It never smoke . They told me there's no oil in it and when he drove it around it heated up and now want start. New rebuilt motor $4400 new one $8500. Paid $221.69 for what? I email owner of Aamco Transmission on 23rd and he said it was all a miss understanding and wanted to check it out he has new manger Jon Had it towed home the tow truck driver got in it it started he back it up took it to my house The next day husband checked the oil was full also radiator was full. I drove it to work 5 days on the 5 day it died. Again. I talked with Jon he wanted to check it out No charge He said they don't charge for diao Was told motor is now gone So if they don't charge to check it out why did I pay $221 Again told to Jon about refund he told me I'm changing his words around and was never told what I heard STAY AWAY UNLESS YOU HAVE EXTRA Money

Eric

★★★★★

a year ago

Communication is key when it comes to customer service ,especially when we’re talking vehicle repairs. I’ve used AAMCO many times but not this location. I’m extremely impressed, the communication has been great and they’ve earn my future business. Kim is all star and she takes great pride in making sure you as the customer are getting the experience you deserve. From working with you on cost to finding the best parts. Kim and her team are going to get it done and done right! Great experience.! Highly Recommended!!

Kevin McComas

★☆☆☆☆

9 months ago

From what I've heard and read—this place does a terrible job at fixing vehicles. Hopefully they can fix my cousin's jeep correctly. If we would have known ahead of time how bad this shop is, then we would not have picked this place out.

Rhonda Oleson Oleson

★★★★★

11 months ago

Everyone at Aamco is wonderful!! I know my car will be repaired correctly. Heidi is THE BEST ever...she keeps me informed at every step. I will use their sevices again!