Midas

Josh Gowan

★★☆☆☆

a month ago

I'm giving them two stars for availability and there was nothing inherently wrong with the work they did, but I am very frustrated with the communication and what now seems like manipulation on their part. We were in a pinch to get an oil change before my wife was driving out of town, and my son had come down with an illness, so we had a tight window where I could leave work and take her car for the oil change (while she had to stay home with our son). We picked Midas because they had open availability and pretty short notice (which is appreciated), and my wife made the "appointment" online before I went in, as well as sent me the $29.99 coupon for the synthetic blend oil change advertised on the website. When I got there, they advised me that my wife had already picked out a service online while making the appointment, and so I went with it (they applied a different coupon, and I thought maybe she just made a quick mistake with the coupon she had sent as it had different offers on it), and my bill was for around $60. My wife later looked at the receipt and asked what the heck I had added on. When I told her that the employees had told me the full synthetic oil change is what SHE had booked online, she was livid, saying that was absolutely not the truth. I am well aware that these types of places are trying to get as much money out of a service interaction as they can, but that is essentially flat out lying. I went back on the website to see if she could have accidentally left an appointment set to a full-synthetic option, and couldn't even see where there is an option to pick a type at all. Overall, I won't be going back, since it certainly feels like I was purposefully misled.

Zsajeem Johnson

★★★★★

3 months ago

I was leaving Rockford heading to Chicago with my newborn when—boom—my heat stopped working. I had already tried three other shops and they were all closing, so I was feeling really stressed. I happened to pass a Midas and decided to stop in. They diagnosed and fixed the issue in about 20 minutes—it was just a fuse. They were honest, kind, and reassuring. I was terrified I was going to be stuck paying thousands, but that wasn’t the case at all. Jay C and Walter took great care of me and had everything handled before my baby even woke up or he probably didn’t even know he had to be taken out the car. I’m beyond grateful. Highly recommend this location. They also was playing shrek in the waiting area. Extra bonus.

Melissa Nowicki

★★★★★

2 weeks ago

Quick, cheapest oil change I could find. Glad I stopped here😊 nice guys. Not pushy AT ALL. Rad all around

Mary Murphy

★★★★★

7 months ago

Colin and Walter were absolutely awesome! Needed tires and brakes and they got us in and got the job done. Colin was very kind and courteous to us and all the customers he dealt with. Would highly recommend! Great customer service!

Todd Bielskis

★★★★★

a month ago

Mike I. Went above and beyond on my daughters car. He talked us through everything that was wrong with it and what we needed to have done vs what could wait. He was Great, Great, Great!

Tim O

★★★★★

4 months ago

Went for an alignment. Tech showed me the computer, and actually test drove it afterwards! Great customer service! Even greater techs! Will definitely be back!

Patti Hughes

★★★★★

7 months ago

Came into the shop for an oil change. Colin and J.C got me in right away for my appointment. I asked if they could check my tires since I thought I had a slow leak. Ended up having a nail in the tire which was not repairable. They told me my options and was able to get approved for a six month interest free Midas credit card. They had the tech replace the tires and I was on my way. Thanks guys!! I highly recommend this shop.

Chloe Killian

★★★★★

6 months ago

customer service was great! they also worked fast! I was expecting the service to take 2-3 hours, and they finished after an hour and 20 minutes. Would recommend :)

Branko Nikolic

★★★★★

10 months ago

Colin, Kevin and their team were great. Kevin called me within minutes of receiving my email requesting an appointment to have my truck brakes replaced. He was able to schedule me the same day and they stayed past closing hours until they got the job completed. I highly recommend them and will definitely go back if I need any more work done on my truck. This is what great service is all about. Thank you!

Konor Lewis

★★★★★

6 months ago

The staff were really friendly, did a really good job changing my oil, and helpful with all the questions I had. I highly recommend coming here.

Michael Moore

★★★★★

9 months ago

I've been going to Midas on 1125 South Alpine in Rockford for several years. Colin and Joe are the best. They take their time to explain, let you know what needs to be fixed asap and what repairs you can hold off on getting. I have no complaints. I highly recommend using this repair shop with the best most knowledgeable mechanics.

Scott Mckenna

★★★★★

a year ago

Scott and Matt are great with customers and Trisdan is the best Technician you can have working on your car. He figured a problem that two other very experienced mechanics could not and saved me a lot of money. I will always go to this Midas.

Greg Velasco

★★★★★

10 months ago

Went in because I had to replace my brakes. Left with quality service and a new place to take my car for everything. Every other place wanted to overcharge me for service on my 2018 wrx, I got a great price and good experience with the staff. Super friendly and super knowledgeable about any questions I had. 10/10 going back for my car needs.

James Gould

★★★★★

8 months ago

Midas in Rockford Illinois on Alpine. They did a great job on my brakes. Had the job done in a few hours. The technician were very helpful. Thanks for getting my car safely back on the road. Thanks again.

Tenika Jones

★★★★★

5 months ago

They are always available and the quality of service is superb

carletta copeland

★★★★★

7 months ago

They were very helpful and informative during my recent oil change. I greatly appreciate the honesty and information about my vehicle. I will definitely return for more business. Thanks guys!!

Paulene Hendrickson

★★★★★

a year ago

Colin has great customer service. He is honest, helpful and ensures accuracy in a timely manner on all repairs. We have worked with him for a few years now and continue to be thankful for his kindness. If you are looking for a reliable mechanic, Colin is the best.