Midtown Autowerks, Inc.

Zillathechef Z

★☆☆☆☆

2 years ago

I brought my car to get my engine replaced. Prior to the engine replacement I had no issues with my cold air intake afterwards it was throwing a code. I took my car back to the shop 3 times and they failed to resolve the issue. I took my car to AG motorsports and they fixed the issues immediately. I told them about this and asked for reimbursement and nothing was made to help out.

Rick Bennett

★★★★★

5 years ago

Purchased a Mercedes from the owner Shane Herber and I am VERY pleased with price of vehicle and its condition is a 10/10. Shane and his crew are the BEST and most reasonably priced European car repair shop. Flawless, timely and on budget work which will have me back again and again.

Andrew

★★★★★

a year ago

I love this place! Everyone's courteous and they do good work. Hard to find places in Memphis that work on BMWs. Unlike they who shall not be named, Midtown Autowerks never tries to upsell or gouge you. I took my Beemer in for an oil change and said it hadn't been serviced for a while, so just let me know if it needs anything else. I also said I thought it might need a wheel alignment. Despite me basically giving them carte blanche authority, they called and said they'd checked everything and it didn't need anything except the oil change, not even the wheel alignment. Highly recommend.

LUIS MIGUEL MUSSETT (El Matador)

★★★★★

7 years ago

Excellent I would recommend this workshop always, the attention is unique thanks to Mr. Grant West for kindness and professionalism

Tangela Henderson- Scott

★★★★★

3 years ago

This place is great! Customer service is great . Their knowledge when it comes to repairing foreign cars is great! I have a newer model Mercedes and will not take it anywhere else but Midtown Autowerks. Oh! And, let me not forget about the nice wash job you receive after your car has been serviced. Thank you , MidtownAW!!! Keep up the great service.

Demetria

★★★★★

Edited 8 months ago

I am so excited about this establishment. My convertible top wouldn't work at the eve of Summer. I took my car in and was initially told by the mechanics that Shane couldn't fix it due to a aftermarket radio interfering with the signal. I asked them to try again because my radio and top have been working for a long time with no problem. I had faith that they could figure out the issue. Shane went back in and found the culprit. It was the limit switch in my headrest. My top has worked every since. Midtown Autowerks has gained a customer for life. Love it! Customer Service at its best!

Victory Bicycle Studio

★★★★★

7 years ago

This was my first time taking my car to these guys. They were referred by another local mechanic whom I have always taken my cars. The service was FANTASTIC! What a great experience. Locally owned, super clean workspace, and they washed my car before pick-up. I will 100% be going back to this group again. HIGHLY RECOMMEND*** '

Catherine Mac Donald

★★★★★

6 years ago

Very happy with the post flood assessment we received. My husband has been dealing with this service for years. I found everyone friendly, the garage working areas immaculate. Infact the garage area is almost odor free, work areas are neat and organized. That leads me to think they take great care in the care they provide to customers cars. My car needed a new battery and thankfully had no water damage. Give them business.

nigel lewis

★★★★★

7 years ago

Great shop, honored their warranty for a full repair at no cost to me. They worked my car in without an appointment after calling that morning. Great shop, great customer service and a great location for midtown. Will definitely be back for all my Mercedes needs.

Brian Krause

★★★★★

3 years ago

I called Shane to explain our check engine light situation on our Mercedes. While he said they were booked three weeks out, he offered to have me bring it in so they could put the computer on it to check the codes to find out if it was safe to drive, since we're moving in less than three weeks. i brought it in, Brandon could not have been more cordial, professional and helpful. They cleared the codes and weren't even going to charge me! I insisted on paying! These guys are awesome. Don't go to a Mercedes dealership, these guys are WAY better...and I know from experience.

Courtney Tyree-Jones

★★★★★

2 years ago

Went there on 02/23/24 for the first time to have my 2018 Mercedes Benz C-class AMG oil changed. The receptionist Madison was very friendly, engaging, and professional. They even offered to wash my car (I guess it’s customary) but I declined. The reason I declined is because my lazy self had already washed/ detailed my car 2-days prior. In conclusion, I recommend this company!

Frank C

★★★★★

Edited a year ago

Took my Porsche 718 Boxster in to Memphis Autowerks for the 1st time this morning. Staff are personable, knowledgeable, and don't push unnecessary maintenance upon you. Work performed was done very well and at a fair price. I will be a repeat customer

Carolyn Armmer

★★★★★

2 years ago

Very professional, knowledgeable trustworthy, and excellent customer service. I bought a used car and after 5 months On my first visit, I went to get my oil changed and was told I didn't need an oil change yet. Great, they washed my car and I told them, I would come back. A few months later my battery light came on early one morning. I called Autowerk and their truck was due in by 2 p.m. with batteries. Called other companies to get a replacement but no one could help. At 1 p.m. they called and told me to come in their batteries had arrived and they worked me in, so I purchased a new battery. They took very good care of my battery needs within an hour. I was very thankful because my nerves were on edge thinking my car might just stop on me anytime. I went to Mercedes Benz of Memphis by 10 am to see if they had batteries and they couldn't work me in for 4 days. I am glad the Autowerk battery was less. Madison the receptionist was so nice and helpful.

Lillian Grace

★★★★★

a year ago

The manager Brandon did not have an appointment available for a month out but made room for me the same day I called and got my car in and out super quick. He always has the best customer service and here is another lady that works there who is also the best, but I am not sure what her name is. They are both very professional and polite! The gist is, I highly recommend this place!

Gigi P.

★★★★★

11 months ago

Midtown Autowerks Mercedes: Shane has the Best team ever!! They all are very dedicated in delivering their best and always come through with a job well done! Everyone are kind, friendly, understanding and listens to your concerns. Caleb at the front absolutely is the BEST!! Brandon and all the techs. Kudos Mary A. / Gigi P.

Carlos Atkins

★★★★★

3 weeks ago

Very good, good people as well good services everything i went for my car

FASHION_WEEKS The

★☆☆☆☆

3 weeks ago

Made an appointment for March 2, the appt. was made on Feb. 12. Dropped my vehicle off at 8:00 am, I called at 3:30 pm to check status, they hadn’t even started the work. I was then told that it was a 2-day job, which I had never been informed of previously. No accountability, poor/no communication. I’ve been patronizing this business for years, but I guess all good things must come to an end.