The Hub Automotive

Felisha Rambert

★★☆☆☆

8 months ago

I came in because I knew something was going on with my blend door actuator, as a result my dual a/c wasn’t blowing cold on all sides. They charge me the normal diagnostic fee and replaced actuator which was already brand new and charge a/c with freeon. When I picked my vehicle up as was well by the time I made it home my vehicle was blowing heat again. I brought it back to the shop the day afterwards. They charged me the same diagnostic fee which should have been waived due to I had just left for the same reason. They stated my other actuator on right side was unplugged and replaced cab filter which wasn’t dirty at all. Because I had that changed a few months back. My questions is how in the world can you charged a customer twice for the same thing. Also the unplugged actuator should have came up on the first diagnostic. Stop trying to get over on customers with these diagnostic I should be refunded my second diagnostic fee. My ac is working now as it should after paying double for the same thing. SMH I would never leave my vehicle with new shops💯

Roma Davis

★★★★★

a year ago

They run an efficient and accurate and friendly company. I called and explained everything, they were on top of their game. Even came and picked up my vehicle in a hour and half. I was texted all problems and the cost of the repairs within the next two hours. They have it and have no doubt about it that they will do an excellent job.

Derrick Mcdonald

★☆☆☆☆

a month ago

I would not recommend these people to work on anything paid $5,000 for them to purchase me a motor the car never ran right I had to take it back and forth for months and gave up went to another shop and they told me this was not a new motor do not waste your time or money

Grace Guetschow

★★☆☆☆

a year ago

My fiance and I had been going here for all our car issues for a while now. My fiance has brought his tacoma & I have had them work on my scion xB and had no complaints other than it was a bit expensive. Well I bought a 2013 prius V2 about a year and a half ago, and a lot of brake lights starting coming on, so I took it in. I’ve heard the ABS systems on these cars are a complicated issue, and some other mechanics didn’t even want to mess with it. They told me they have done this on another prius before & that I needed my accumulator replaced, so I did what they suggested. That was $2350. Then about two months later I started having the exact same issues. I called them and asked if they could double check their work since I just spent all this money and the problem came back so soon. I asked if it would cost anything to check it out, I was told on the phone that it wouldn’t. I got a call the same day that my master cylinder needed to be replaced and that would be another $2500. At this point I just decided to pick my car up and decide if it was even worth it to keep it (the car only has 100,000 miles). They then told me that the diagnostic is only free if I choose to get the work done on the same day, so I was charged $143 for the diagnostic. I called around to different mechanics that told me that it is common practice to replace the entire system because the master cylinder was inevitably going to fail when you put in a new accumulator and was quoted under $2000 for the entire braking system to be replaced. I am very disappointed that I even went with them in the first place, either it was a scam to get double the money for two separate services when they knew it should have all been taken care of, or with benefit of the doubt, they just didn’t know what they were doing and should have done more research on this specific problem. Either way, I wouldn’t trust them with this issue and I won’t be taking my prius back to this shop.

Matthew Meyers

★★★★★

a year ago

I lived in Memphis from 2020 until this past May. I took mine and my wife's cars here a few times to get a variety of things repaired. They were always incredibly friendly, knowledgeable, fairly priced and worked quickly (the longest I didn't have my car was 2 days.) Hands-down, the best mechanic in Memphis.

Stan Medlin

★★★★★

10 months ago

Great experience at the hub. Started went out and they fit us in the next day. Price was very reasonable—much better than some other places we called. Highly recommend!

Sarah Settle

★★★★★

2 years ago

Very nice people and good work! I went to multiple shops for a year trying to get my engine fixed. It was throwing 5 different codes and no shop has been able to help me until them. They were very knowledgeable with my engines system and they even tried to fix the least costly things first to see if it fixed multiple other things, which it did. Check engine light hasn't been on since and my car is back to working normal. I can't thank them enough!

Lydia Harbin

★★★★★

2 years ago

I can’t say it enough- I am beyond happy with my experience with The Hub Automotive. The owners are very knowledgeable, patient, and responsive (Jennifer is fantastic, truly). She made herself available even after hours through phone for any questions or concerns. They were very detailed throughout this experience. They were looking out for my best interest instead of just seeing an opportunity to make money off of an expensive repair. If you are looking for an auto repair company that you can actually trust, seriously call The Hub.

Lesley Jordan

★★★★★

2 years ago

The Hub rocks! Our car broke down and they were able to get my repair diagnosed and fixed in same day. Intake staff were professional and knowledgeable, mechanics were amazing and fast. This place showed they really cared about our situation. They even found and returned my phone I left in their waiting room. Highly recommend this place!

Sarah Ranson

★★★★★

2 years ago

The Hub Automotive offers the customer service, honesty, and reliability of a small family-owned business that is both hard to find and refreshing. They worked hard to find to the part my car needed, kept in contact, did great work, and were efficient. What else could a customer want?

Vanessa Saufley

★★★★★

3 years ago

Dropped my car off around 10am for suspected faulty alternator. Called me by 12 to let me know the issues/repairs that would be needed. My car was ready around 5pm. This is the second time I’ve gone to The Hub Automotive & they are simply the best. Very transparent about issues/repairs & quick to get it done! 10/10–would recommend them to anyone and everyone.

Van Phillips

★★★★★

Edited 5 months ago

It is my prefered auto mechanic place when my cars go outof warranty. Itis honest and doesn't try to pad the costs like Dealers do. If they work on your car, you become part of Hub's family.

jordan danelz

★★★★★

6 months ago

So thankful to have them in our neighborhood! It’s hard to find a mechanic shop you can trust.

Katherine Fisher

★★★★★

a year ago

Reasonable prices. They don’t try to sell you things you don’t need. Greta customer service. Comfortable waiting room.

Edward Cain

★★★★★

Edited a year ago

I’ve been taking my vehicles to The Hub Automotive for years. The entire staff is customer focused and attentive to my automotive needs. All repairs are completed to my satisfaction.

Kaitlin McCumber

★★★★★

2 years ago

They fixed my tire fender, replaced my brake pads, and did an oil change all in one day at at a fair price. Highly recommend!

Virginia Leonard

★☆☆☆☆

2 years ago

They won't work on a vehicle older than 2003. They won't get any of my future business. My 91 Jeep Comanche is a solid vehicle with no rust (one of their concerns) and won't "open any cans of worms" (their words), and had they even looked at it, they would have seen that.