Mike's Plum Street Automotive

Amber Duvall

★★★★★

a month ago

A few years ago I pulled in just before closing with a weird noise coming from under the hood. The staff was genuinely interested in helping even though he was closing up, turns out my serpentine belt was unraveling. I left my ride there and was offered a ride home and later a ride back to retrieve my vehicle. Service was helpful, fast and affordable. They made a stressful situation so easy and manageable. Great business ran by great people. Keep it up guys!

rmoore9118

★☆☆☆☆

2 weeks ago

Scammers with a smile:( I could write a paragraph about my experience. Most folks need to be able to trust their mechanic because of lack of knowledge. Unfortunately for “Mike” I’m not one of them. Steer clear of this place. If you’re like me and have to take your vehicle here because warranty preference, don’t let them do any other work outside of warranty. Unless it’s unsafe to move your car to another mechanic. Don’t let the charge you taxes on the entire warranty covered cost. Don’t let them force you into one of their rental cars by intentional delays. The car they provided was out right scary and a prime example of their technical ability. Not to mention they charged the warranty an extra rental day, because it allows for seven. When I asked about the extra day, I was told, “don’t worry you don’t have to pay for it”. I could on. STAY AWAY!!!!

rebecca zohoori

★★★★★

4 months ago

ALL personnel at Mike's Plum Street Automotive were wonderful, providing the very best respectful attention to the interests and needs of customers. They provided the best service in a timely fashion with excellent documentation for future service suggestions. Service was completed in uniquely timely fashion. So fortunate to have Mike's available in Washington.

Daniel replogle

★★★★★

6 months ago

One of the most reputable shops I’ve ever taken my car too. I ultimately had to take my car to the dealership but they were honest about the repair and Mike kept in contact with me throughout trying to get an engine replacement. They go above and beyond on service. I won’t take my vehicles to anyone else!!

Devloaf

★★★★★

Edited 6 years ago

I took my 1974 nova here about two weeks ago with quite a bit of work to be done on it. I had to search for a bit to even find a place that would work on my older car but these guys were up to the challenge. I needed my carb tuned, my engine timing fixed, my brakes changed, two rear tires, and a stall converter removed and replaced. I had only bought the car 2 days before taking it to them and had driven it very little beforehand but I knew it had some issues. Gary and Ken have been working with me very diligently to make sure I got the right things fixed and in a timely manner. They've really changed the way my ride runs and I'll be bringing it back here for all my needs.

Daniel Brown

★★★★★

11 months ago

⭐️⭐️⭐️⭐️⭐️ Top-Notch Service and Professionalism! Mike’s Plum Street Automotive delivers outstanding service with speed, skill, and integrity. I had a broken driver side window, a snapped door handle, and several burned-out light bulbs. I contacted them on Thursday, and by Monday morning, they had me in and out before noon — all issues completely fixed. Everyone I interacted with was friendly, professional, and incredibly knowledgeable. Their customer service is top-tier, and the pricing was very reasonable for the quality and efficiency of the work. This was an all-around superb experience, and I’m genuinely impressed. I highly recommend Mike’s Plum Street Automotive to anyone looking for honest, reliable auto repair done right the first time.

David Pacheco

★★★★★

9 months ago

After several mechanics told me my Mom's car was not repairable.. Mike was honest and he told me he would do his best, at least have a game plan for me; where to go and what to do to get it fixed. I was pleasantly surprised he and his team were able to (find a part from around the world and) get his amazing mechanics on it straight away!! He performed a Miracle on my Mom's car and it means a lot to me..therefore I recommend him and his crew!! Great Job!!

judith smith

★☆☆☆☆

a year ago

Awful customer service. I left my vehicle for a tune-up. When I returned, the bill was more than $2,000. I told them that I hadn't authorized that amount of money. My husband was in hospice & my emotions prevented me from arguing. Mike told me that they tried to call me. There was no evidence of a call. The woman was quick to give me an application for a CARE credit card application & a pen. That's how I paid. Three months later the vehicle wasn't running well. I took the same vehicle to RJM. They called me with a list of needed repairs. I authorized payment of $1,500. When I picked it up,the itemized repairs were nearly identical to Mike's shop. I showed Mike the bill from RJM and he was horrible about it. He said RJM's invoice was a list of suggested items for service from the manufacturer. By then I was planning a funeral & again not up for Mike's awful attitude.

Angelynn Talcott

★★★★★

6 months ago

Best automotive shop in Olympia, hands down. Honest, reliable and trustworthy. Always go the extra mile. Mike and Ken are top notch! I wouldn’t trust my car with anyone else.

William Byrd

★★★★★

10 months ago

I was recommended to Mike's by Jaguar. Admittedly, I was a little nervous about taking my vehicle somewhere, due to past experiences of shady mechanics. I have to say, this was a totally enjoyable experience. Ken assisted me in trying to troubleshoot my issue over the phone. When that didn't work he assured me that I could have my vehicle dropped off and they would take a look at it, After having my vehicle for a day, he informed me that the issue did not present itself and rather than guess at what it could be, he'd rather I bring it back when it was malfunctioning again. After a week or so, the issue returned and I tood the vehicle back. The issue was diagnosed and I was told that the part would have to be ordered. Long story short, the part arrived and was installed. The work took exactly as long as quoted. The part works and and looks much better in the vehicle than what the original did! The thing that sets this place apart from others, is that they CARE! I overheard Ken speaking with a customer who they had not had time to contact earlier to give an update on their vehicle. He admitted that it would take a little longer than expected but if she had somewhere to go or needed to go grocery shopping, they could pick her up and take her wherever she needed to go. I will most definitely be taking my vehicle back for any and all work that may be needed in the future, as well as recommending everyone I know to go to them.

MeMe Messeck

★★★★★

11 months ago

I had a really outstanding experience here. They fit me in quick, had the service done before expected, and when a brake light I had tossed in last second was missed (Ken?) immediately dropped what he was doing to make sure that was done and refused payment when offered. Really customer centered service.

Tabithia Summerton

★★★★★

a year ago

I had an excellent experience with Mike's Plum Street Automotive. They were incredibly honest and transparent about what needed to be done with my vehicle. I never felt pressured into unnecessary repairs, which is a rare find. Their prices were fair, and the work was completed quickly and efficiently. If you’re looking for a trustworthy shop that values both your time and money, this is the place to go. Highly recommended!

Alyssa

★★★★★

7 months ago

Brought my car in for a problem that came up while I was visiting from out of state. They were honest, friendly, communicative, and got the repairs done quickly. I wish I had a mechanic like this closer to home!

Heebees

★★★☆☆

11 months ago

I paid $550 for an alignment and camber adjustment kit. I had to go back a second time because it went out of alignment again shortly after. It was a battle to retrieve my car since the rear brakes were bad and they attempted to hold the car unless it was towed or fixed. They ended up driving it to my place. In the end it worked out, but I didn't have the best experience. I will say they did offer to not charge me after the brake confrontation, but I paid since it's only fair to pay for the work done.

Bailey Leiendecker

★★★★★

a year ago

Cody is always friendly and seems to genuinely care about the customers. They get the diagnosis right every time and get the work done quickly. We have 5 cars and I’m happy to have Mike’s work on any one of them. It’s so hard to find a trustworthy mechanic. Mike’s is definitely the place to go.

Ricky Torres

★☆☆☆☆

a year ago

I would never recommend this place to anyone. Took our car in for a radiator leak. At first they couldn’t find the leak so I explained where it was leaking from. They found the leak called and let me know we needed a new radiator along with other issues no biggie. I come in and asked to look at the problems they said we also had with the vehicle and when going back to look at the vehicle the manger explained that his technician “exaggerated” about the issue and wasn’t a main concern. I hesitated to even have the shop fix anything due to the “exaggerated” response but I knew the radiator needed to be fixed. After the completion of the radiator the owner “Mike” took our car out for a test drive and wrecked the vehicle. At first he was willing to fix everything and make things right but with back and forth talks between us he decided to back out due to the lack of “trust” we had with him. Insurance company has been involved and “Mike” did so much damage to our vehicle that it is now a total loss. Mike may have been in business for many years but I think now it’s time for him to retire. Mike and his son may not be the best people to work with.

Susan Pai

★★★★★

a year ago

Mike's Plum Street is an ethical, honest, and highly efficient. They are great to work with when your car repair is under warranty. They will work with the warranty company to maximize your benefits. Thank you, Mike's Plum Street! I'm so happy with your services :)