MOBILEX AUTO SALON

andrew rios

★☆☆☆☆

Edited 2 years ago

UPDATE 2 - Disputing the charges and they were naughty and I allege they were not honest with the bank. - Having to re-file the chargeback. - State of CA Bureau of Automotive Repair is working on trying to resolve this but it’s such a mess ****** UPDATE ****** Anna The owner has gone on to just attack me personally. She never stood behind the shops work. Her so called Reputation is from 4+ YEARS AGO ******** This place was one of the worst experiences in my life. This business is purely fraud on every level and I would stay far away from here. I’ve filed a complaint with the following state of California government agencies and recommend you do the same if you have ever used this scam company - Bureau of Automotive Repair - State Attorney general’s office - Orange County district attorney Their corporate name is Mobilex automotives worst part was when dealing with the state bureau is that they seemed to know Anna and this auto repair shop by name as if they’re a known scam operation. They misled with quotes that jumped up 40-50% not even 1-2 hours into having my car. They told me at 5:30 when I was going to go pick up my car that they would have to have my car “overnight” because they didn’t pay their workers overtime. Clearly she did this maliciously because the next day there was now more repairs that made my car “unsafe” to drive and she wouldn’t let me get my car. Their invoices and paperwork is shoddy and sketchy.

Leianna Michalka

★★★★★

8 years ago

After lending out my Tacoma, it was returned with some wear and tear. The check engine light decided to go on and off as it pleased, was leaking oil like crazy, and it felt a little shaky. I asked The Auto Clinic to look it over and report issues that needed to be addressed. They found and fixed the oil leak, found a crack in the radiator, but had trouble isolating the cause for the check engine light (because of course when I took it in the light would not turn on). With a slew of tests and repairs, my truck was finally ready! They were very helpful, accommodating, and reasonably priced. I was very satisfied and will return.

Qianli Yang

★★★★★

11 years ago

The last owner of my car often went to this shop, so I go there too, as he recommended. Performed oil change once. They used 76 5W-20 synthetic oil for my Honda. (I don't know if it is a good product or not. Just telling the fact.) Oh, also I wanted them to change brake fluid. Didn't ask what brake oil they were using. The guys were very nice. They were patient to my questions. I was no expert on car maintenance or car repairing. Once I was outside CA and needed to perform oil change, I called to ask about the engine oil they last time used for my car. They gave me oil information as well as other tips for car maintenance. Later I emailed them with questions on maintenance. They replied to me very quickly. One thing however might affect my impression about auto clinic. Recently I have taken my car to a dealer for oil change. They said to me that the drain plug or something was too tight because the guy who changed the oil tightened the plug too much. There was a chance they might damage the oil pan permanently if they continued. They asked for my permission to continue. Luckily, nothing happened.

Timothy Dunlap

★★★★★

11 years ago

When it comes to taking care of the necessities, such as a scheduled maintenance like an oil change, brake service, or a transmission flush let's face it, we don't all have enough time in the day even if we have the tools and the garage. But for those of us who are still auto enthusiasts, even if our day job is not working on set for Shade Tree Mechanic, we tend to be picky about who we let work on our cars. I am talking to all of you Porsche, Audi, and BMW enthusiasts. I first discovered this little tucked away spot when I relocated to Southern California, and lucky for me it is probably the best crew of German mechanics I have ever met. I am the guy who purchased an Audi Quattro from a dealer and not a week later had the bumpers and panels off and yelled at the dealer's service department for the shoddy way that the car was assembled and also over all of the missing fasteners. Yes, I am that guy. So when I try out a new shop I am always hesitant. But this shop is great. Their attention to detail has been flawless, and up front at the counter they are professional, courteous, and never impatient. It is clearly obvious that they love what they do.

Ellen Lin

★★★★★

11 years ago

I've taken my car to The Auto Clinic several times, and I've always felt like they did a good job, were reasonably priced, and treated me fairly. They've always been very welcoming and given me good advice on my car maintenance. Additionally, they've also been extremely accommodating with my schedule.

John Hernandez

★★★★★

4 years ago

Came in because I had check engine codes signaling multiple fuel/air related issues. Was also experiencing abnormal fluctuations of RPMs while at stop lights. Once we got to the bottom of the problem it turned out that my intake manifold was leaking oil and needed a new one along with some new gaskets and such. Once repaired, my car ran great. Then a month later the check engine light came back on with the same codes. So I brought my car back to MOBILEX Auto salon. Anna the owner and her team got down to the root of the problem. This time it was just a small hose. Definitely loyal work here, great customer service, and excellent at explaining issues.😊

Francis Lee

★★★★★

12 years ago

Very friendly and professional staff. I saved several hundred dollars in comparison to other shops around the Newport Beach and Costa Mesa. The dealer couldn't fix the problem for two years. I had a very slow oil leak on my BMW 545i. The Auto Clinic found the problem within an hour and told me it was a very simple fix. It only costs me $870 in comparison to the other independent BMW shop that quoted me over $2,000. I recommend the Auto Clinic for their ethical and professional integrity that really show in their demeanor and their workmanship. Thank you again. (Return Customer)

Bill Wolin

★★★★★

11 years ago

I have been having my car serviced at The Auto Clinic for several years now. There is a well deserved sense of pride that the employees share. Everything a consumer looks for from their mechanic can be found here. Great customer service, honest mechanics and front desk personnel and of course - Reasonable pricing. I do not take my car anywhere else. Keep up the good work!

Nolan Teng

★★★★★

4 years ago

Anna is good and knowledgeable. Sent Mercedes GLK350 for maintenance. She replied message very quickly and provided few options to me. She will not force you to change unnecessary parts or services if your car is okay. The location is a little bit hard to find, but she provided very detailed instructions. Self-drop service is very convenient, but remember to call your friend/family to pick/drop you off. Credit card payment is accepted, the service fee is reasonable compared to the dealer. Support women-own business and am happy to know Anna in the Irvine/Tustin CA area.

Nathan McInnis

★★★★★

12 years ago

I found this company by way of Yelp after moving to Orange County. The many reviews they have speak to the kind of company they are. The customer care is awesome. The people are great. The work is great. The prices are great. This is how all companies should operate. I destroyed my brakes on my Lexus during a cross country trip to Orange County (I'll blame the wife for this). This situation involved bringing in aftermarket performance parts and multiple shop visits. The Auto Clinic took it in stride without a complaint. Did I mention this is a great company.

Jedidiah Tan

★★★★★

11 years ago

Just got my Honda Odyssey fixed and am very happy with the quality and service. The mini van had 176,000 miles and I was planning to dispose it due to some front suspension problems. Russ of Auto Clinic took the time to explain the repair work and for a small cost, the vehicle is now running very well. The location is in a highly dusty part of construction supplies area and is quite unpleasant to visit. However, the staff is tops in customer service and their prices are inexpensive with high quality. The friendly folks, Russ, Natalie and Jeff are wonderful to work with. Highly recommend this place.

May Cao

★★★★★

6 years ago

Great service! Everyone is nice and very knowledgeable and honest. My Mercedes got “check engine” light on. I called them and left car in the shop. They gave me a ride home. I got a call after they did all the checks and was told the car has no problem. They waved the service charge. I am very impressed with their honesty. I definitely recommend this place for all your car problems.

Joe P

★★★★★

4 years ago

I found Mobilex on Yelp when I was overdue for an oil change as well as a 90K service. I called the shop and Anna was quick to get my truck in for service. Communication via text was quick, convenient and easy. Pricing for the major service was a LOT better than I had expected. Anna and her team team took really good care of me. I will most definitely recommend her shop and will be a returning customer for sure!

Hidden Gem Kennels

★★★★★

6 years ago

One of the best auto shops in OC, super honest people, very thorough and truly professional. I’ve been coming here for years and have never ever had a bad experience. As an Audi owner, service at the dealership can get very expensive and it’s what they want to sell you vs what you really need. Honestly if it wasn’t for these guys and their care and expertise, I’m not sure if I could afford an Audi with those marked up unnecessary services at the dealership. They also work on my girlfriend’s Mercedes. These guys truly love what they do and really treat every single one of their customers like a VIP. Highly recommended.

Linda Nguyen

★★★★★

5 years ago

I drive an ordinary Honda Accord and have been coming to Mobilex for a few years now for all of my car maintenance needs. They are always honest and upfront about what repairs are needed which I really appreciate. These techs really know their stuff! The quality of service here far outshines what I was getting at the Honda dealership. With the pandemic still going on, they've swiftly adopted new safety precautions to ensure the safety of customers as well as their employees. Car drop off was really simple with clear instructions provided in advance of the appointment. Anna kept me posted via text on the status of my car with detailed photos of repairs that are needed, including quotes for each item. I was blown away by the level of service and highly recommend Mobilex.

Don Noble

★★★★★

9 months ago

Been going here for about 10 years now. Anna never fails to amaze. Fair pricing, quality work, good communication. Delivers as promised. What else does one need?

Anita Sun

★★★★★

Edited 2 years ago

Anna and Ben have been servicing my Mercedes for 10 years now. They really know what your car needs and don't overcharge or upsell, like how a dealership does. Trustworthy, friendly, and skillful. My car hasn't had any issues for over ten years because they've helped me maintain it. I'm very happy with their pricing and service. I highly recommend them! I just took my used car in because it recently had transmission issues and Anna as always is the only person I trust to tell me what's really going on with my car.