Big O Tires

Hayden Silva

★☆☆☆☆

7 months ago

DO NOT GO HERE - I visited this Irvine location to have my tires replaced. During the service, the technician contacted me and stated that my axle was cracked and needed replacement. I approved the axle replacement and was told I would be contacted once the vehicle was ready for pickup. The car remained in the shop from opening until closing. Throughout the day, I received three separate calls from your team explaining that the wrong part had been ordered and that a correct axle would need to be sourced. On the third call, I was informed the technician tried to replace the axile four different times and that the axle could not be replaced that day and would need to be ordered from the dealership. At that point, I chose to pick up my car and take it directly to the Honda dealership, as the situation no longer felt transparent. Honda performed a full diagnostic and confirmed that the axle was in perfect condition and did not require replacement. More concerning, however, was that the dealership found two bolts missing—one of which was critical in securing the engine block. I was advised that this presented a serious safety hazard and could have led to major mechanical failure or even an accident. I’m not sure if it was due to inexperience or an attempt to make a few extra dollars, but I strongly recommend avoiding this store. I was misled and lied to when they claimed my axle was cracked, and their inexperienced technician then failed to reinstall it correctly. I'd encourage others to read the reviews below mine. You will find similar cases providing evidence to the lack of experience at this Big O tires site.

A. T.

★★★★★

10 months ago

Always have had fantastic service from Big O Tires, but Steve went out of his way to help us. We brought our Sprinter Van in for a tire rotation and to replace a tire that was in bad shape. The crew was fast and friendly. But the story gets more interesting after I leave and discover my tire pressure sensor isn't working. I think its because of the rotation, but turns out it I had swapped a wheel out when we had a bad tire and forgot to ask them to switch it. Took us a while to figure it out, but Steve was super patient and helpful. I realized what happened and the guys put the sensor on the correct wheel the next day for no charge. I couldn't be happier with the service and the experience - especially considering it was my own confusion and mistake. Thank you Steve and Big O team as always!

Annie L

★★★★★

5 months ago

Great experience this morning at BigO tires, Irvine, and in particular the assistance from Mr Garcia-Alvarez who was friendly, knowledgeable and efficient. I had an 8 am appointment , had 4 tires replaced and alignment done and my car finished in around an hour. No overselling.

Timothy Estabrook

★★★★★

4 months ago

On a rainy Friday I picked up a screw in my tire and was losing air. I went by 4 tire shops and each was too busy to help. Asking me to leave the truck behind for 2-4 hours. I decided to head over to Big O and they immediately got to work and had me back on the road within 30 minutes with plenty of time to spare before I had to pick up my children! Thank you Big O!

Loyal and Safe Transportation

★★★★★

6 months ago

Highly recommend big o tires in Irvine. These guys are absolutely the best. Great prices, outstanding customer service and kind people. Highly recommend them. They adjust tire pressure on my truck and gave me a great deal on tire sensor. Big thanks to James for being so helpful and quick. He is a great guy.

Amanda Osburn

★★★★★

a month ago

Trustworthy, timely and professional. I will definitely be coming back to this Big O Tires location for all of my tire needs. Thank you!!!

C J

★☆☆☆☆

3 months ago

BEWARE: I left my car to have new tires installed. They called me up to ask if I wanted my brakes replaced. I said no thanks. When I picked up my car, again they said my brake pads were very thin, needed to be replaced. Again I said, no thanks. Two days later, I took the car to my mechanic, he puts it up on the lift and shows me the brakes: The brakes are fine. Don't need new brakes. So, it seems like this Big O Tires wanted me to pay them to replace parts on my car that did not need to be replaced. Get it? Pay them to replace parts that don't need to be replaced. When I am not on the premises to judge for myself. Already filed complaint with California Bureau of Automotive Repair. Thank you to the guy who installed four new tires on my car, but... I will never go back to this shop again. Can't trust them.

Johnny Lee

★★★★★

3 months ago

Garcia was amazing. Not being familiar with EV tires. He shared several options with me and explained the benefits of each tire. Extremely knowledgeable and patient, much appreciated. Will definitely be recommending Garcia to my friends and family.

Jose Garcia

★★★★★

4 months ago

I don’t usually write reviews, but Aureliano Garcia at Big O Tires deserves his own holiday. This man didn’t just sell me tires, he restored my faith in humanity. I pulled up on a spare tire looking like a sad Hot Wheels car, fully expecting to get robbed like every other tire shop tries to do. Instead, Aureliano greeted me like we’ve been homies since kindergarten. Man had angel level customer service. I swear a soft glow was coming from behind him. He hooked me up with FOUR brand-new tires at a price so good I had to ask him twice if it was real. I’ve spent more money at Taco Tuesday. And he did it FAST. By the time I grabbed a sip of water, dude was already torquing the last wheel like a NASCAR pit crew member on energy drinks. My car went from shaking like a shopping cart to gliding like I’m floating on clouds made of marshmallows and good decisions. If you need tires, do NOT play yourself. Go to Big O Tires and ask for Aureliano. He will treat you right, hook you up, and probably make you laugh while doing it. Man’s a legend. Appreciate you, Aureliano. 🫡🔥

Soheila

★★★★★

5 months ago

I’ve been going to Big O Tires for a while now, and they’re always amazing! Their customer service is top-notch friendly, professional, and honest every single time. They always do their best to get me in and out as quickly as possible without ever cutting corners. I really appreciate how efficient and reliable they are. Definitely my go-to spot for anything tire-related!

European Auto Werke

★★★★★

11 months ago

Steve was phenomenal! The team was so quick and luckily they had 2 of my tires in which no one usually has my low profile tires in stock. Only place around open at 7am too. Super thankful and happy with everything. Thanks again Steve.

Dan W

★★★★★

3 months ago

Quick and well done at a fair price. The perfect combination. I called right before closing one night and got an appointment for 1st thing the next day. They had my tire ready for me when I arrived. Not my first time getting great service here!

Denise Baldwin

★★★★★

3 months ago

I highly recommend Big O on Irvine Center Drive. Steve is a great manager and does everything he can to help you get your car issue resolved with professionalism and kindness. I got some major work done, and it was done timely and for a fair price. I was offered a ride home but decided to wait; the work was finished exactly when Steve said it would be done. I'm happy I found this shop, and I'll definitely be going back for future oil changes and tires!

danielle vogt

★★★★★

4 months ago

New tires have held up great. Customer service up front is top notch, thanks Steve! Needed new breaks and oil change and they took care of that plus more in under 2hrs on top of being very busy. There is a local shopping plaza and whole food near by to wait while you get your services done. I will go out of my way and drive to Irvine just to get my car serviced here because of how great they are!

Victoria Mulock

★★★★★

3 months ago

Do not take your car anywhere else. Specifically Joe and Garcia were so upfront and made the process so easy. They were able to finish my car quickly and efficiently while providing an excellent price. I was on a time crunch and they made it happen for me. These are honest, good workers.

הדר ליבנה

★☆☆☆☆

3 months ago

Not recommended at all !!!! On Saturday I came in to replace the two front tires on my vehicle I was told that the price for replacing both tires including a wheel alignment would be $365 and I agreed to this price After about two hours I received a call informing me that there was an issue with the tire pressure sensors and that three out of the four sensors needed to be replaced otherwise the tire pressure warning light would remain on I was told that each sensor costs $100 and I agreed to proceed As a result the total price increased from $365 to $685 After the tires and sensors were replaced the warning light remained on something that had never happened to me before When I asked why I was told that I needed to drive approximately 30 miles and that the system would reset itself However even after driving 30 miles the warning light did not turn off Two days later I returned to the shop. At that point I was told they were unsure of the issue and that a specific specialist would need to be brought in to diagnose it We scheduled an appointment for the following day at 2:00 PM I brought the car in and the issue was fixed within about 30 minutes It was later discovered that the real problem was a nail in one of the rear tires which is what caused the warning light to turn on in the first place This means I ended up paying an additional $320 for sensor replacements that were completely unnecessary The staff is friendly and polite however unfortunately the level of professionalism is not satisfactory The issue could have been properly diagnosed from the beginning saving me both time and unnecessary expenses In conclusion I do not recommend this place There are many other auto service shops in the area that offer a much more professional level of service

Luther G

★★★★★

Edited 5 months ago

10/1 update: Got a call last week that I was due for tire rotation since I had purchased tires 6months ago in March. Super convenient reminders if you purchased the maintenance plan which it looks like I did. You're welcome. Great service, about an hour wait but worth it. Thank you Big O team! I'll be back in 6months. Just had 4 tires purchased & mounted plus alignment because why not? Anyways, Will & the team did a great job. A little over 1hr for all 4 tires went by quickly. See you for the next one. Thank you! 👍🙏