Nick's OC Auto Service

Catherine Thompson

★★★★★

9 months ago

These guys are great. Felt like taking your car to the local mom and pop shop where they really want to help the customer. There are not a lot of places that give you that kind of vibe in Irvine. I was happy with my experience and will return if I ever need help with my car again.

Naomi

★★★★★

a year ago

I had an amazing experience with Nick’s OC AUTO and Richard in particular. From start to finish, they were incredibly professional, honest, and kind. I was dealing with a complicated issue with my Prius, and they took the time to explain everything clearly and patiently. Even though I ultimately had to let go of my car, their support and transparency made a difficult situation much easier to handle. I truly appreciate their honesty and care. If you’re looking for a trustworthy and knowledgeable mechanic, I highly recommend Nick’s OC Auto. Thank you so much Richard and Brandon for your excellent service!

Charles Bruce

★★★★★

a year ago

Nick's OC Auto Service provided truly exceptional service and exceeded my expectations. I recently brought in my Corolla because of a check engine light. They accepted my car on very short notice, accommodated my travel schedule while the repairs were performed, and updated me on the status of the repairs every step of the way. I felt that my car was in good hands, and I was impressed with their professionalism and high quality of service!

Leo Garcia

★★★★★

9 months ago

Just came in for a simple job. Rear parking brake actuator came loose from previous botched dealer work. They finished quickly and they inspected the other brakes. Additionally, they didn’t try to upsell me and charged me a reasonable price for what I knew to be a quick job. I’ll be coming here for my car maintenance from now on.

Malynda Eastman

★★★★★

2 months ago

This auto service is beyond brilliant. Mason and Brandon do everything they can to bring satisfaction and safety to their customers!

Ty Gunn

★★★★★

a year ago

While it's fair to say that many auto shops have their moments of full schedules and back-to-back appointments, Nick's still manages to meet expectations on service whether you're a walk-in or booked ahead on their website calendar. The team there are very transparent, knowledgeable, and understanding; they really do want you to get back on the road with the best repairs and part recommendations. While waiting for repairs I've seen their staff and mechanics speak with the utmost respect to other owners (in-person and on the phone) while giving them the space to make their own decisions based upon the professional and vehicle industry experience feedback/recommendations.

Brittany Bungert

★★★★★

a year ago

10/10 experience here! From making the appointment to bringing the car in the customer service was phenomenal here! I brought my car in because another auto shop quoted me for over 800 for repairs that I didn't even need. I truly appreciate the honesty, kindness, and efficiency of this auto shop. I will definitely be returning!! They even have these nice mats to protect your car. Places like this are rare.

Zach McDonald

★☆☆☆☆

8 months ago

The staff is nice and professional, but I have been in and out of here multiple times in the past few months when I feel like a thorough examination of the car could have found all these issues and saved me time and multiple tows. They are also extremely expensive and don’t communicate super well. Incident 1: My clutch went out, then the fix they provided only lasted a few months so I had to get a new one, at a cost rivaling any dealership repair. Additionally, the car now makes a noise like a buzzsaw because something is loose. Incident 2: I was told after a checkup that my battery was bad. Fine, I replaced it. Now the car will not start again, despite everything having power. I feel like a checkup should have flagged if there is a larger issue with the electronics system. I wish I could give a better review cause I like the people here but it’s just been issue after issue with this shop.

Valeria Bustos

★★★★★

5 months ago

Amazing customer service. This staff really go out of their way to provide the best of their capabilities. Amazing, Awesome local auto service shop. That does about everything. High recommend Richard is amazing as well

J Mitchell

★★★★★

7 months ago

Great Service yet again!!! Brandon, Rich and Mason are awesome at Nick's. Them and their mechanics/electricians work extra hard to make sure your car is given back in tip top running condition. Had a Starter go out and they found a MOPAR part and had it up and running in know time. Very Professional, Reasonable and Courteous. Very Recommended!!!👍🏾

Uday Kataria

★★★★★

6 months ago

Richard is fantastic! My Mazda dealership told me I needed a belt tensioner replacement, but Richard had my car checked by multiple mechanics and determined it was just fine and didn’t charge me for anything. Thank you for being so transparent!

THE GLAMOROUS VISUAL

★★★★★

9 months ago

I was searching the Google for a spot where to have my car serviced, when I found Nick's Auto Service and decided to give it a try, after reading good reviews. I dropped my car to Richard who was already welcoming and empathetic with my car issue. After that, I interacted with Brandon, telling him my car history. He kept me updated while I was away for work. I finally picked my car fixed and met Mason, the new owner, very friendly and passionate about his business, thing that I could pleasantly notice in all of the team I saw. It is nice to still find people who are passionate about their job and business. Thank you, Francesco

G Moody

★★★★★

a month ago

The team at Nick's Auto were doing a minor repair. During the process of doing this work, they also made another minor repair without adjusting their quote. I have used them for more than 15 years and will remain loyal as they have earned it!

Matt Snodgrass

★★☆☆☆

6 months ago

Probably just my bad luck but I won't go back. They technically got done what I asked them to do but it was a struggle. Lots of lack communication and misunderstanding. I had to call or text them them in order to get information on how the job was proceeding. Claimed they fixed the car and they didn't need to do the requested job. Upon driving the vehicle it was clearly still broken and I returned to the shop. They said I couldn't leave the car overnight and needed to just bring it back when the shop opens at 6am. They looked at it again and then agreed that the cause of the problem was the job I originally asked them to do. They had to add an extra charge because they didn't know about special programming with this particular job. When I inspected the work after I got home, the engine components underneath the job they completed were covered with brake fluid that I then needed to clean. I hope it's not that the brake component they replaced is leaking and it's just that no one bothered to clean it after installing. Find out soon if it is actually leaking but I won't be going back for them to try and fix for a third time.

Mark S. Brown

★★★★★

a year ago

Last Thursday late afternoon we broke down on the 405 South in Irvine. Got towed to Nick's, the closest repair facility, after an overnight stay nearby. Random chance of choosing them. Nick's got us back on the road to our San Diego home three hours earlier than anticipated. They expertly diagnosed major radiator repairs, treated us quite well, and we were very satisfied. Great experience. highly recommend.

Manny Pena

★★★★★

a year ago

I can't say enough great things about Nick's OC Auto Service in Irvine! I recently brought in my Subaru Outback, which had been giving me some trouble, and the team exceeded my expectations in every way. Not only were they able to quickly diagnose the issue, but they went above and beyond to fix it immediately. It's rare to find mechanics who specialize in Subaru vehicles, but Nick's OC Auto Service is truly a place you can rely on. Their work ethic and dedication to providing excellent service are unmatched. If you're looking for a trustworthy, knowledgeable, and efficient auto service, I highly recommend them. Thanks to the entire team for getting my Subaru back on the road so quickly and smoothly!

Daddy AO

★☆☆☆☆

2 months ago

Poor customer service provided to me, but excellent customer service to those that walked in after me and those that called during my conversations with Richard. If I were one of them, I’d be more than happy with the service, but if you look like me, you probably won’t be. Among the many headaches, they tried to charge me twice, and they would not have released my car had I not brought my own proof of payment, because “that’s weird, usually it’s posts right away, but I’m not seeing that you made a payment.. I can send the link again.” Yeah no…already paid. Nice try. I paid for the “service”, drove my car around the corner and had it towed away. Would definitely recommend going to a place with better customer service and communication, depending on who you are.