Tuttle-Click Hyundai

RHONDA MISLOSKI

★☆☆☆☆

3 months ago

with my recent service experience. I specifically requested a full diagnosis for any visible or internal damage. I was told everything “looked good and there was no damage. We can proceed with the service” and based on that information, I paid over $1,300 out of pocket and was told my vehicle would be ready same day by Saturday. It is now Wednesday, and I still do not have my car. I later learned that no proper test drive was performed, ( Kyle first said they drove it around the building to bring to the front on their lot, in a second phone call He said they didn’t even do a test drive because it needs an alignment ( Which is standard when getting a tire replaced) , yet the paperwork says there was one performed ) despite your team stating that everything was safe. As a result, I was allowed the keys back in my possession and given the option to drive and get my service done somewhere else . ( They took my vehicle at 8:30 AM and didn’t inform me till 3:34 PM 30 minutes before they close that they didn’t have the right technicians when they they’ve already performed the work on my car ) This meant I was allowed to drive an unsafe vehicle with severe pulling to the left and a damaged steering wheel that should have been identified immediately. ( if they had done the test drive) The two multi-point inspection that was supposedly completed failed to catch obvious issues. ( the wheel gap was noticeable as soon as I walked up to the car) My vehicle was misdiagnosed, key information was incorrect or incomplete, and I was given misinformation about the status and safety of my car. If I had known the dealership did not have the appropriate staff available, I would never have left my vehicle there. At this point, I am concerned about the quality and safety of any repairs being performed.

Sue Seamon

★★★★☆

2 months ago

I brought my new ‘25 Hyundai Santa Fe hybrid in for its 5k mile service. I was able to get an appt quickly, met with Kyle upon arrival to complete paperwork and waited at Hyundai for approx 2 hrs until service was completed. So A+ for the service experience. However, surprisingly no one that was available in service or sales was able to give me correct info on how to program my car with the garage door opener. Service said “talk to sales”!! I spoke with sales and the info I was given was not correct for my model. Fascinating!! But I LOVE the car.

YOUNG JOON LEE

★★★★★

a month ago

Seamless leasing experience! Mike Nam! made the whole process fast, transparent, and stress-free. If you want a no-nonsense deal, this is the place to go. Highly recommended

Renee Garcia

★★★★★

3 weeks ago

Took my car in for a recall everything checked out fine it was done within the hour and they even washed the car .best place ever. Service manager Jesus and service advisor Adrian we're awesome I will only go to the Hyundai dealership for work to be done.

Jay Liu

★★★★★

7 months ago

So grateful to have worked with Arash and Adam in getting our Ioniq 5. They were both so accommodating and helpful in reviewing all of our options to make sure that we were able to make the best choice for our family. We were able to get all of questions answered and the entire process was smooth, comfortable and professional. If you're looking for a new vehicle, you couldn't ask for a better group to work with.

Raynal Singh

★★★★★

a month ago

Mike was an amazing salesman! Came in looking for a new vehicle and he was really helpful and made sure all of my questions were answered. He wasn’t pushy at all when it came to making a decision, and made sure I was well informed on the vehicle and my needs aligned to the vehicle I purchased.

Sam Yeul Lee

★★★★★

a month ago

I visited the dealership for a routine check-up, and the experience was outstanding. The staff was incredibly friendly, and the entire process was both fast and efficient. Everything exceeded my expectations. Highly recommended!

Jeff Schwartzman

★★★★★

a month ago

I had a positive experience leasing a Hyundai IONIC 5 from Hyundai in Irvine. Mike Nam was knowledgeable and professional starting from my first test drive. He followed up with a fair written lease offer and was helpful through to our signing.

Matthew Edwards

★☆☆☆☆

a month ago

I’m extremely frustrated with the experience I had today. I was quoted **2 hours** for a simple oil change, yet it took **over 4 hours** to complete. An oil change is normally a **20–30 minute service**, so there is no excuse for the amount of time this took. To make it worse, I was not provided a loaner vehicle despite the service taking double the estimated timeframe. On top of that, after I was told my car was finished, I still had to wait an additional **30 minutes** before I could actually leave. Even more disappointing, I had scheduled this appointment to address additional issues, including a recall, and none of those items were handled. Nobody informed me ahead of time that parts were unavailable. That is completely unacceptable — I should not have had to waste my time coming in only to find out you weren’t prepared to complete the work I specifically booked the appointment for. Overall, this was a **terrible customer experience** and a complete waste of my day. I expect an explanation as to how this happened and what you plan to do to make it right.

4_cyl_unicorn_power

★☆☆☆☆

2 months ago

I cannot, and do not, recommend taking your vehicle for service to this location. Every experience I’ve ever received at Hyundai has been the absolute best out of all the car manufacturers I’ve ever owned except for this location in Irvine. They obviously couldn’t care less that they and their staff are a direct reflection of the Hyundai. Even when at fault, the service advisors and manager will take no accountability for their mistakes, as well as display little to 0 interest in making your experience or their lack of professionalism right. They will openly admit to making assumptions and guessing then will turn around and tell you to pound sand if you did not buy your vehicle from them. Product and vehicle knowledge are none existent and I’d highly recommend you do your research so you are not taken advantage of to keep a long story short. Upon picking up my vehicle “I declined them doing any work” I was meet with childish outburst and comments from staff walking by like “oh look it’s a go speed racer”. And “ oh no not one of these..” This was with me sitting in the car and the guy staring straight at me.. Zero cares given lol. Upon reviewing my dash cam you can hear even more stupid comments and trash talking throughout the day when no one was around. Truly unprofessional. I have zero confidence in this services staff knowledge, customer service, or their ability to do the job correctly. I ended up getting the vehicle serviced at the Hyundai dealership I purchased the car from. Not only were they apologetic for the customer service I received from tuttle-click in Irvine but they bent over backwards and did everything they could to make it right. If your in Orange County and you need to go to Hyundai for any reason save yourself the hassle and try the one in Laguna Niguel or any other location first.

Joan Tseng

★★★★★

3 weeks ago

I was treated in a professional manner. The service person is responsive to my questions. The worker showed every step he did on video, and the work is completely ahead of the estimated time. Thumbs up!

Su E Ni EnHui S

★☆☆☆☆

2 months ago

Well, I have to be honest with you. I think I was very disappointed. They were polite. They were respectful and all that, but I went there after I had a really negative experience a few months earlier thinking that I would be super pleased with just an oil change and just checking all my car things. But when I left there, they couldn't change my tires or I'm sorry rotate my tires because whoever was doing it couldn't get the lug bolts loose so they didn't do it. Apparently, it wasn't important enough to find somebody that could. I asked them to fix a light on the front. They couldn't do that because it would be too Expensive and at the end of the day they obviously didn't check anything else because my windshield washers weren't working properly, but they wouldn't know that because they never checked them and I don't know now I have to go to somebody and get them to work properly. Then I asked them now. Will this include you guys washing my car? I am a single woman widowed and I just thought oh I bet they wash our cars. No because the washing machine was broke. It was another negative experience. I am sorry about that because the truth is, I've never gone to dealerships for Services and probably never will again. You're welcome to call me and talk about it. And that's

David Rifkin

★★★★★

2 weeks ago

Exceptional experience and amazing people. From the moment you walk in until you leave the service center at Hyundai it is such a great experience. Everybody is knowledgeable and friendly. They do great work!! Highly recommend. Thanks so much 🙌🏼

B Poydras

★★★★★

2 months ago

If you are searching for an excellent condition pre-owned car at a fair price, Tuttle Click Hyundai just may be the place to find what you are looking for, and Vince Fierro will do a fantastic job getting you into the exact vehicle you are looking for. I really appreciate the care he took in helping to make my car buying experience a pleasant one indeed. I couldn’t be any happier with my purchase, and I wouldn’t hesitate to buy a car from Tuttle-Click Hyundai and Vince again.

Susan Felios

★★★★★

2 months ago

We walked onto the lot with a few basic requirements for the car we were looking for. Mike steered us over to a few possibilities to check out. We immediately liked the size, mileage and price of one car in particular. We took it for a quick spin and knew this was our car. He continued to make the process quick and easy. Very quickly the papers were signed and we drove off the lot with our car! We’re very happy customers!

Brittany Neilson

★★★★★

5 months ago

Arash Hamidi and his sales manager were absolutely incredible! I walked into the dealership because I had a horrible experience with another dealership so I decided to go elsewhere. I came to Turtle Click Hyundai in Irvine and I am SOOOO glad I did. They are professional, courteous, efficient, and overall amazing. They are not your typical “sleezy car sales” team they are completely opposite. I do not have the best credit and they were honest and helpful given my situation. They did not push me into anything I could not afford and gave me real advice and options. I walked out with a 2026 Hyundai Kona and I walked in wanting something else but with their knowledge and guidance they helped me realize what I needed and would be comfortable in with realistic payments etc they got me approved quickly and didn’t make me jump through any ridiculous hoops. I was in and out of the dealership start to finish within 2 hours! The finance department was also fantastic. They didn’t throw anything unnecessary onto my contract or try and sell me on additional add ons I didn’t need. I cannot recommend this dealership enough. So so so happy with the entire team.

Therese Sonnenfeld

★★★★★

3 weeks ago

Our sales person, Mike Nam was excellent. I never felt like I was being “sold“. He kept things very factual. Answered all our questions. When we asked for a discount that we thought we were eligible for, it was super easy to apply that discount. We went to a different dealer and they tried to do some double talk and take about half of the discount out telling us that they needed it for their margin. There was none of this here at the Irvine Tuttle Click. The finance manager that did our final paperwork was very factual. Got us in and out quickly without trying to oversell us things that we had already told him we didn’t need. Definitely a good experience.