Monro Auto Service and Tire Centers

Eddie C

★★★★★

9 months ago

Very solid experience all around. The gentleman I worked with was straight to be point, no annoying upsell was attempted, and he gave me a flat rate with no surprises! Very refreshing experience with them, will come again. And I came all the way in from Canada, will be back

Nolan Grayson

★☆☆☆☆

a year ago

So I actually did some shopping around and they gave me an estimate for brakes that was just completely outrageous over 1200 for front and back pads and rotors now instead I went to the shop down the street Bayview maybe a quarter mile down the road it's so close you could walk there and they told me out the door price of 600$ I was baffled... so I started calling around more shops asking for a full brake job pads and rotors with an added brake fluid flush which wasn't included in the estimate with Monro EVERY. SINGLE. SHOP. was atleast 30% cheaper than the original estimate from Monro and I called big names Belle tire, pep boys, and some local shops so I went back to ask how much a battery was they wanted 300$ for an autozone battery I can buy from autozone myself and have them install for free and for 120$ less and it's the SAME EXACT BATTERY autozone delivers it to them it was crazy man never stepping foot in another Monro nor will I ever recommend you guys again. Very nice staff that's the only upside

Ian Roberts

★★★★★

3 years ago

I recently had the pleasure of visiting this tire shop and I must say, they went above and beyond to make sure I was taken care of from start to finish. I needed new tires for my car and was a bit hesitant at first since I am not too knowledgeable about cars. However, the staff at this tire shop were incredibly friendly, helpful, and knowledgeable. They patiently walked me through the process, explained everything in detail, and answered all my questions. The tire shop had a great selection of tires to choose from, and the prices were very reasonable. The staff was very accommodating and helped me choose the perfect set of tires for my car. They even took the time to show me the difference between the various types of tires and why certain ones were better suited for my vehicle. When it came time to install the tires, the staff worked quickly and efficiently to get the job done. They were very thorough and made sure everything was done correctly. They even took the time to check my alignment and balance, and made adjustments to ensure that my car was driving smoothly. Overall, I was extremely impressed with the level of service I received from this tire shop. The staff went out of their way to make sure I was completely satisfied with my experience. I would highly recommend this tire shop to anyone looking for excellent service and quality products. Thank you for a job well done Moe!

madi hackett

★★★★★

a year ago

Very kind and honest people. I had a bad experience at a different shop and they fixed the issue with my car! They are very honest and care about their work. I will always recommend them and continue to bring my car to them when i have an issue! They are absolutely amazing!

Kadeja Faraj

★★★★★

2 years ago

As a girl I'm usually iffy about my car when it comes time to fix something but walking in the store manager Greg seemed like a great guy talked to me with respect and tried to get a full understanding of what was going on with my vehicle so his tech could quickly diagnose the issue with my suspension, when Mike the tech figured out what was going on he took me in the back and shook the wheel in order to show me something was loose and explained to me in a way I could understand. They had me out the same day and within a couple hours my car was back on the road and I felt amazing about the service I got from Mike and Greg they are amazing!! Glad I found a mechanic I can trust for life! I will be back. Thanks guys!!!!!

Imagine1701 L

★★★★★

a year ago

Exemplary service at a reasonable price. Very efficient, honest, knowledgeable. Found my new mechanic. Always got through when I press 2. Very accommodating. Stayed later to finish the job. I bypass the call center for appointments.

Alteri Family

★★★★★

2 years ago

This Monro Auto Service Center provided outstanding service all the way around. I received efficient same day service for new rotors and pads and two new tires. KD was very knowledgeable and professional. They inspected the vehicle and promptly called with a reasonable estimate. Work was completed same day and I am very satisfied with the job. Thank you. I will be using this Monro Auto Service Center again. Highly recommend.

R R

★★★★★

2 years ago

I came here for a second opinion when I wasn’t satisfied with the condescending and vague explanation from the first place I went. These guys spoke to me with dignity and respect and were not condensing in the least. Immediately I could tell these guys knew their stuff and were very trustworthy. Rather than talk down, they actually took the time to explain what the issues with my vehicle were and all my options. They fully explained everything in detail and answered all my questions. Even visually showed me underneath my vehicle what the problems were. They’re complete experts in what they do. Besides all this, they’re all very pleasant to deal with and were all down to earth which helped with all my stress over my vehicle. I had a very big job that needed to be done and I felt confident that they were the right guys to do it. I have a Honda and I don't doubt I'll get another 100k out of my vehicle now. Considering that, I got a great value. I’m highly satisfied with the work they did. My car drives beautifully and is safe again! I highly recommend these guys to anyone. And if you’re female, you won’t get talked down to here. Thank you to Moe, KD, and Mustafa for your professionalism, skill and hard work. You are my mechanics for life and I will sing your praises and recommend you to everyone I know!

Cadelia

★★★★★

3 years ago

Thank you to Moe and his team for helping me yesterday, They are excellent, they fixed my loose tire lug nuts and prevented an accident. They are amazing and went above and beyond to make sure my car was safe for me to drive. They stayed after closing time to help me ! Excellent customer service and compassion. Forever thankful and grateful !

Ahmed Matmati

★★★★★

3 years ago

Came in for a simple tire job, not expecting much. What I got instead was incredible service by the staff who not only patched my tire, but helped with all questions I had. They are very patient and were willing to advise me on certain mechanical issues. You won’t go wrong with them.

KAllenII

★★★★★

3 years ago

Good Evening, On Tuesday (February 28, 2023) I had an appointment to get an oil change, and alignment check. After the courtesy inspection to my surprise it was found that one of my tires had a nail in it, and needed to be fixed as well. If I understood correctly it was explained to me by KD (Assistant Manager) that my left front tire is what caused the vehicle to feel like it was pulling left. The tire was losing air because of the nail. Furthermore, he explained that he could attempt to do a wheel alignment to get everything as close as possible to the specs. He went over the details of the entire situation to ensure that I understood which I appreciated. In conclusion, I was informed that another appointment was needed because 2 camber bolts had to be ordered, and received for the back of my vehicle to finalize the wheel alignment. The items would not be received that day because of the time. So Moe (Manager) ordered the bolts, and scheduled me for another appointment at a time good for me. The service from their shop was great. I look forward to returning to finalize the wheel alignment.

Chloe M

★★★★★

3 years ago

I rarely leave reviews - but this shop went above and beyond for me. I was visiting from out of state and unfortunately needed a simple repair before driving home the next day. The guys at the shop looked at my car without an appointment, fixed what needed fixed, and had me out within 45 min. The best part - they didn’t even charge me! I was so surprised! I would definitely take my car there if I lived in the area. Thank you Monro!

Zaid Khan

★★★★★

a year ago

Wayne is phenomenal. He is an excellent conversationalist yet extremely honest. That’s a combination that can be difficult to find in this industry. Him and his team are the main reason we will be returning here in the future.

Kenneth Young

★★★★★

2 years ago

I purchased a tire weeks earlier while traveling in Ohio. Noticed a bolt sticking out while 300+ miles from home. Found this sister location to where my tire was purchased. I wasn't sold road hazard coverage. Purchasing a new tire wasn't in the budget. They offered to repair it at no charge. Luckily, the bolt was just in the grooves and didn't puncture the tire. Great friendly customer service.

Lu bnan

★☆☆☆☆

a year ago

Waste of time. No one calls you back when you leave a message for the service manager. They use an an overseas answering service that leaves a message for the service manager who doesn't call you back. I left a message TWICE. Luckily, there are so many other businesses that are willing to help you and will happily pick up the phone to answer questions. And no, I will not call your customer service number to discuss this matter as it's been discussed on this post. What you all need is to have better customer service.

Noah Saleh

★★★★★

2 years ago

I went in for a tire repair because I had a nail in my tire. KD did a phenomenal job. A few days go by and my tire starts to leak air again so I took it back in and it turned out to be another nail. KD was kind enough to repair it at no additional charge. I definitely recommend this place. Great customer service.

tamara johnson

★★★★★

5 years ago

I came here to get my brakes inspected as well as my wheels. Sam and the mechanic was not only very professional, they were very knowledgeable. I was even able to look with the mechanic under the vehicle which showed a tie rod that was about to snap. Was able to get all the worked needed at a great price with the best warranties. They were able to work on it quickly and was able to give me ride home which was a plus especially with covid. HIGHLY RECOMMEND!! Thank you guys so much. Truly a lifesaver. Scott and Tamara