Google Reviews
Signature Pro
★
☆☆☆☆
3 months ago
I am writing to formally express my dissatisfaction with my recent visit to the GMC LaFontaine service department in Dearborn. My visit began on a positive note, as the service porter demonstrated professionalism, courtesy, and respect. Unfortunately, that level of professionalism did not continue beyond the initial interaction. My assigned Service Advisor, Alan Kincaid, was unprofessional and displayed a significant lack of customer service skills. When I asked basic questions regarding my service, his responses were rude, dismissive, and delivered with an unnecessary and hostile tone. His behavior escalated to the point where he raised his voice and began yelling, drawing the attention of both customers and employees in the service department. This conduct was unacceptable and highly unprofessional. I was informed that my vehicle would be ready in approximately one and a half hours. During that time, Alan repeatedly asked whether I would be waiting or leaving the dealership. I clearly stated multiple times that I would be waiting in the customer lounge. After the estimated wait time had passed, I received no updates, no communication, and no courtesy check-in. Eventually, I had to leave the lounge and locate Alan myself. He abruptly stated, “Your car is ready—here are your keys,” without providing any explanation, apology, or acknowledgment of the delay or his earlier behavior. To make matters worse, I was not escorted to my vehicle, nor was I informed of its location. I was left to walk around the dealership searching for my car in the back lot. At no point did Alan come to the customer lounge to notify me that my vehicle was ready. As a representative of a large corporation, Alan Kincaid should understand that respectful communication, professionalism, and clear customer service are fundamental requirements—not optional expectations. There is no justification for confrontational behavior, poor communication, or disregard for a customer’s time. This level of service is unacceptable in any customer-facing role, especially within a dealership environment where trust and professionalism are essential. This was my first visit to GMC LaFontaine, and it will also be my last. I do not typically leave negative reviews; however, this experience made it necessary. GMC LaFontaine should seriously reevaluate how service advisors are trained, supervised, and held accountable, as no customer should be treated in the manner I experienced. Additionally, I did speak with the service manager regarding this incident. Unfortunately, his response appeared dismissive and indifferent. His brief apology did not address the seriousness of the situation, nor did it provide any reassurance that this behavior would be addressed or prevented in the future.
chisa ussery
★★★★★
Edited 4 months ago
I walked in thought I was gone be disappointed but Tison definitely made my day! Happy with my purchase he was amazing! Totally would recommend
BDV
★
☆☆☆☆
2 months ago
I am extremely disappointed in the quality of service I have consistently received from the female intake worker Marion Sanders who sits at the second desk in the service area at LaFontaine Buick GMC of Dearborn. Each time I have come in for service, she has been unprofessional, unapproachable, and rude. During my first encounter, I tried to give her the benefit of the doubt and assumed she was simply having a bad day. However, she was talking at me rather than to me, which immediately set an uncomfortable tone. At that visit, I came in with a flat tire and was asking questions about how the tire protection package works, since we added that package when we purchased the vehicle. Instead of explaining the process clearly and professionally, her demeanor made it difficult to even ask basic questions. Unfortunately, I had to bring my vehicle in again last week and was assigned to the same intake worker. Upon arrival, she was assisting someone else, and a male service employee came out to my vehicle instead. He used a tool to read the car settings, spoke to me directly, and was very professional and pleasant. That interaction was excellent and stood in sharp contrast to what followed. When the intake worker finished with the other customer, she motioned for me to come to her station. While I was standing there, another service technician came over and showed her my tire, which clearly had a piece of metal embedded in it. Without performing a full inspection and based solely on a visual glance, she said to him, “Looks like you can plug that… can you?” She then entered it into the system that way. Shortly afterward, she came back to me holding a long piece of metal and stated that this was what was in my tire. I asked if I could take a picture for my records, and she said “No.” When I asked why, she responded, “I’m trying to get it approved.” This response was confusing and concerning. If approval was still pending, it was unclear why she came to show me the object at all, especially while refusing to allow documentation. When I asked what taking a photo had to do with approval, she did not provide a clear explanation. Overall, this repeated pattern of dismissive behavior, poor communication, and lack of professionalism is unacceptable. The service itself may be adequate, but customer experience matters, and this employee consistently makes interactions uncomfortable and frustrating. I hope this feedback is taken seriously and addressed, as it reflects poorly on an otherwise reputable dealership. Additionally, after this interaction, I was left sitting in the waiting room for over an hour without any updates or communication regarding the status of my vehicle. It was not until it was almost time for me to leave that she finally returned and showed me the metal piece again and allowed me to take a picture by that point the lack of communication and inconsistent responses Only added to my frustration and reinforced my concerns about her professionalism and customer service. I also want to note that the information entered into the service record was inaccurate. The note stated that I have been repeatedly putting air into the tire, which I did not say I clearly explained that the damage occurred after hitting a pothole. This misrepresentation of what I communicated is concerning, as accurate documentation is essential for proper diagnosis, warranty consideration, and customer trust.
Brett Adamkiewicz
★★★★★
a month ago
My experience with Gabriel Esquivel and the whole team at Lafontaine Buick GMC of Dearborn was the single greatest customer service experience I've ever had... and that goes beyond car dealerships. They made you feel like family, went above and beyond and took care of all the needs I had! More than I would have ever expected. They have found a customer for life.
Dario Sharp
★★★★★
Edited 2 months ago
I had a great experience working with Al Garcia and John Karam. They were able to get my monthly payment and APR lower than what another dealership offered, which I really appreciated. The process was smooth and efficient. Also I didn’t have to spend hours sitting inside the dealership, which made a big difference. Both were knowledgeable, professional, and provided excellent customer service from start to finish. I highly recommend working with them if you’re looking for an easy and stress free car buying experience.
Ronald Jacobs Il
★★★
☆☆
Edited 2 months ago
Miss k Pleasant was an amazing woman very helpful and full of smiles helped with patience and kindness. She’s a wonderful mother and a pleasant to be around. The financial manager seemed to tack on the extras didn’t come down on any pricing going over paperwork his computer on the lap top was going out of service so was pretty much getting the sales men talk and signing without seeing the details. Very happy with the vehicle , High payments could’ve done better. Learned a lot for the next purchase. Took some years to get my credit fixed and able to purchase on my own Wish Miss Pleasant would’ve gave some of her heart to the finance Manager. Kevin…
Bryan Thompson
★★★★★
2 months ago
The Service Department at LaFontaine Buick GMC Dearborn is top notch! I drove in during rush hour, all service reps with customers and vehicles started to back up. At every other dealership, you just sit and wait but not at LaFontaine. I assume he is the manager, but a gentleman in a glass office noticed that I was standing next to my truck and he came out to move vehicles and not only assist me, but assist his team, which was very classy. Helped move vehicles so everyone could be in doors. My service rep was Mr. Tondreau and his phone was ringing off the hook. He not only was professional with everyone on the phone, but paid special attention to myself. This was my trucks first oil change/service since purchasing it and there was a little issue with the timing, however between The Manager and Mr. Tondreau, they made the little issue disappear and they took care of me. It reminded me of the personal care and great customer service that we use to receive many years ago. It was so nice to see the customer came first again, and not the amount of money they can make. I use to float around to any dealership but not anymore. I will not go anywhere else besides LaFontaine Buick GMC Dearborn. Thank you, Bryan
Sheila Dorsey
★★★★★
3 weeks ago
I Had A Great Experience With The Service Department At LaFontaine Buick GMC In Dearborn, MI. They Were Accommodating As I Am An Early Bird, So I Was Scheduled For The First Time Slot Of The Morning. I Was Thoroughly Informed Of The Service Processes And Given An Accurate Timeframe For Completion. My Service Agent, Thomas Was So Kind And Gave Me The Best Advice For Future Service Needs. Customer Service Overall Was A-1. 👍🏾💯
Narcisa
★
☆☆☆☆
3 months ago
I am extremely disappointed with the experience my husband and I had after purchasing what was supposed to be a new and reliable truck. With less than 2,000 miles on a new 2026 Yukon Elevation, the service engine light came on, which is completely unacceptable for a new purchase and immediately raised serious concerns about the quality and inspection process. When you buy a new vehicle, you expect peace of mind—not warning lights, uncertainty, and wasted time dealing with service issues right out of the gate. This situation has taken away all excitement of owning a new truck and replaced it with frustration and doubt about the dealership’s standards and accountability. What makes this even worse is that new vehicles are supposedly inspected thoroughly before being sold. If that’s true, how did a problem serious enough to trigger the service engine light slip through? A customer should never have to deal with mechanical issues so soon, especially after making such a significant financial investment. This experience has made me question the dealership’s commitment to quality, transparency, and customer care. Instead of enjoying my new vehicle, I am worrying about long-term reliability, and wondering if more issues will arise down the road. I would not recommend purchasing a vehicle here unless you are prepared to deal with problems and terrible customer service immediately after purchase. Buying new should feel secure and reassuring—this experience has been anything but that. This dealership had no problem taking our money, but once a serious issue appeared almost immediately and at a time when reliable and respectful customer service was needed most, we got the completely opposite from them. A new vehicle should come with peace of mind — not warning lights, uncertainty, and frustration.
Mohammad Ghadban
★★★★★
a month ago
A great place to buy or lease your new car. My wife and I were greeted by everyone as soon as we entered the dealership. Our sales agent Mike was very helpful and answered all our questions. We leased a 2026 Terrain a very beautiful SUV. Mike made sure that all the paperwork and plate are taken care of before we left the lot. Thank you all for everything. Thank you Mike, you are the best.
Thomas Zacharski
★★★★★
2 weeks ago
We had a great experience buying a new Buick at Lafontaine Buick in Dearborn. The salesman Moe Al-Yons took great care of me and got us the best possible deal. Was courteous and made us feel comfortable. Very responsive and answered all our questions. I would highly recommend them!
TIANNA BROOKS
★★★★★
4 months ago
As a 20-year-old buying my very first car, I was honestly a little nervous about the whole process — but Kenneth at LaFontaine Buick GMC of Dearborn made it so easy, comfortable, and exciting! From the moment I walked in, he was incredibly welcoming and patient, taking the time to explain everything in a way that was easy to understand. Kenneth never made me feel pressured or rushed. Instead, he walked me through all my options, answered every question (no matter how small), and really helped me figure out what would be the best fit for my budget and lifestyle. He made sure I felt confident in my decision and went above and beyond to get me a great deal. What stood out most was how genuine and caring he was — it didn’t feel like he was just trying to make a sale. He truly cared about helping me find the right car. By the end of the process, I drove off the lot in a car I absolutely love, and I couldn’t stop smiling! If you’re a first-time buyer or just want someone who’s kind, knowledgeable, and honest, go see Kenneth at LaFontaine Buick GMC of Dearborn. He turned what could’ve been a stressful experience into one I’ll always remember.
Urmil Thaker
★★★★★
a month ago
I got 2 vehicles back to back with in 1 week since I got a great deal and the staff was just amazing , service and making a customer understanding skills were super excellent. Special shout out to Justin Henderson for above and beyond service, along with great support from John and Nick - managers who gave me a great family deals on both my Denali and GMC Sierra truck. I will definitely recommend everyone to go to these guys if you looking for a best unbeatable deal.
Tia313
★★★★★
a month ago
I had a really great experience at this dealership. I worked with Tison, and he was amazing. He helped me get the best deal possible and didn’t waste any time or try to pressure me into anything. He gets straight to the point, explains everything you need to know, and is very honest throughout the whole process. You can tell he actually cares about helping you, not just making a sale. Overall a smooth and stress free experience , I’m super happy with my car and would definitely recommend asking for Tison if you go here!
Sarah Rosecrans
★★★★★
2 weeks ago
Mo worked with us to get us a great deal on a new Buick Envista! We love our new car and are so happy with the laid back, non-salesy experience we had here. We’d 100% recommend working with Mo at this dealership and will definitely come back again next time we need to purchase a vehicle.
Ashley Faye Apolloni
★★★★★
Edited 4 months ago
Renato was absolutely awesome to work with! He was super patient with me through all the busyness of being a mom of three under three and juggling work. He went above and beyond to make the process smooth and stress-free, and even had our new vehicle delivered right to our house! I’ve never had that kind of service before, and it truly meant so much. If you’re looking for someone who genuinely cares, gets you a great deal, and makes everything effortless, Renato is the one. He’s definitely earned a new long-time customer!
Andrew Osborne
★★★★★
5 months ago
Very happy with my purchase. Truly treat you amazingly here. They’re all REAL people! Not just trying to make quotas. My sales guy Al Agarcia was great, very nice to talk with during our conversations about the vehicle I liked. Always called and followed up with during the process, never left out on anything. Thank you LaFontaine for truly treating me like a family member.🥳🥳🥳
Laura Kruse
★★★★★
4 months ago
Very happy with my experience at this dealership! Kenny made the process super easy. He was great with communication. I got an amazing deal as well. Would highly recommend coming here for your next purchase!
Mourice Faddoul
★★★★★
Edited 2 months ago
John Karam is one of the best in the business. He makes the car-buying process smooth, honest, and completely stress-free. I only buy cars from him and have recommended him to family and friends who have all had great experiences. If you want the best deal with no hassle, ask for John Karam.
Jules Favors
★★★★★
4 months ago
Alec assisted me with picking my car and finding an affordable monthly payment. He was so amazing from his attitude, to his communication, down to his professionalism. He explained everything and every step exactly how it was produced to me and did not disappoint at all nor did he add on money to his statement (no hidden fees). I explained my situation to him and he agreed that he would get me out of there with a car. I came in through an uber, left in my new 2023 Cadillac with luxury exterior and interior. Im more than grateful, thankful and satisfied. AND he loves the Lord like me so it made my transaction feel much more secure. God bless and thank you so much, 10/10 highly recommend. :))))))
