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About Business
Monro Auto Service and Tire Centers is a highly-reputable Car Repair service provider based in Pittsburgh, PA. Monro Auto Service and Tire Centers covers all facets of the Car Repair industry, with a focus on Tire shop, Auto repair shop, Brake shop. With over 440 reviews and an average rating of 4.7/5, Monro Auto Service and Tire Centers is a trusted name in the industry. Their presence in Pittsburgh, PA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Sean Bienert
★☆☆☆☆ I called to schedule an appointment to have my rear brakes redone and to have my car inspected. It's the last day of the month, so I knew it would be difficult to have anyone work on it that quickly. Imagine my joy when the scheduler told me over the phone that they could finish the car today, and that it would be fine. It felt too good to be true, so I repeatedly asked if they were certain about the car being ready. I was assured that it would be. After I put the car in the shop, I got a call later, saying that the earliest that the car would be ready is Monday. I will now be missing out on a trip that my wife and I planned for tomorrow, as well as having to pay for Uber/Lyft rides to work on Monday, as the car will still not be ready. I asked the guy at the shop who had called me about the delay if Munro would reimburse me anything for having made a guarantee that was so clearly wrong. He actually flat out told me that the schedulers will "say anything they can to get you into the shop." Wow. When asked if I might be able to get anything back, he gave me the corporate number (I called and left a message) but cautioned me that "they're not going to give anything to you." So, I suppose the biggest question here is: if they're going to lie to you to get your money and then not give you anything back, is there essentially anything that makes this place not a scam? I don't blame the technicians or the people at the shop, but this is a corporate practice that is clearly designed to prey on people who have no recourse. I will be filing a complaint with the FTC and the BBB. EDIT: UPDATE: They refunded me money for an Uber I shouldn't have even had to take but offered nothing for all the time that I had to waste getting the refund. And missing the trip with my wife? Forget about it. They said we "can't" do anything for me. Really? Can't? Not only that, the entire thing was put together as an "investigation" and based on the company's already shady practices, I wasn't confident that I was going to get that back, so I spent an hour on the metro in the afternoon, rather than taking a second Uber for which I might not get a refund. I called the number that was listed here and had to jump through a bunch of other hoops. Hoop #1 - The number listed won't get you where you want to go with just "option 2." Hoop #2 - Rather than refunding the money to my card, which would have probably been easy all around, they opted to put me on hold when I was filing the complaint, and then made me call back to check on the complaint (like, if you're going to refund me the money, why do I need to call about it?) Or, like I said, just refund the money to the card? Hoop #3 - They're having the money sent, via check, from Texas on Monday. All of this is to say, if you're going to get anything back from this company that is clearly in the wrong, be sure that you even want to do business with them in the first place. Lastly, don't buy any hokey absurdity they post on here afterwards of, "We're looking into it." Or, "Thank you so much for your valid concerns!" Or, "This won't happen to any other customers." It's all a bunch of lies, and the person writing the responses to the reviews on here ought to be ashamed of themselves. I'll change this review when they actually show me that they care about a customer. I've already filed a complaint with the FTC and will go out of my way to tell people not to go here for anything.
Chris Stone
★★★★★ Ray and his team at the West Liberty location were friendly, efficient and honest. I appreciate him not trying to upsell telling me when i was borderline on needing an alignment. Did win the sale with reminding me that its a good idea to protect my $1000 investment in tires. I'll definitely be back for all my tire needs in the future.
Annemarie Burns
★★☆☆☆ I initially went to this monro to get a state vehicle inspection/emissions. At this inspection I learned I would need new tires and new rear breaks (rotors and pads) to pass emissions. So I went ahead and replaced those. A few weeks later my husband was driving my vehicle and I was sitting in the back with our baby and I started to hear a concerning sound with the back breaks. I called the monro and Ray said to bring it in. I was very grateful he could work on it right away. I ended up dropping the car off and received a phone call later that afternoon that it wasn't the back brakes but actually the front brakes and although they pass inspection that is what is causing the sound. I thought this was odd because it was very clearly coming from the back when I was in the car but I figured he knew best and had them replace them, 600 dollars later (front rotors and pads) I drive out of their parking lot only to immediately hear that my brakes were still grinding. I pulled the car right back in the shop when they identified that the rotors were loose and the disc? Was rubbing. Okay... So they quickly fixed this. However it's clear that my front brakes were never the problem but they did not apologize, or make any mention of the fact they lied and got another 600 dollars off of me. So a couple stars because they were genuinely nice and quickly got me in but I don't feel great about my brakes not being installed correctly and the car not being diagnosed correctly the second time around.
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