Monro Auto Service and Tire Centers

Lesley Levy

★★★★★

5 months ago

Saved our day! Quick, easy, and friendly service to remove the nail in our tire and patch it.

TAMMY SHARPE

★★★★★

a month ago

They were able to get me in fast for inspection when I was in a pinch!

Eric Stephens

★★★★★

2 months ago

Knowledgeable organized and charming. Willing to discuss my paranoid issues and put my fears to rest. A total joy.

Robin Ghee

★★★★★

5 months ago

Always greeted pleasantly by the manager. He always explains everything in great detail so far as cost and work that needs to be done.

James Richardson

★★★★★

3 months ago

Great service and extremely personable. Highly recommend stopping there if you need mechanical work.

Amy Pyristy Fox

★★★★★

11 months ago

We experienced on flat tire on the thruway on our way Watertown on Wednesday. Road side assistance recommended your shop to have our tire fixed. I am glad they did. Upon entering we were greeted promptly, explained our situation and was told they will fix the tire if possible if not will replace. On inspection the were able to repair the tire quickly and returned our spare were it goes and sent us on our way. Thank you to the 3 employees for fast prompt service so we could make it to our sons lacrosse game in Watertown.. You are the best..

Manuel McComb3

★★★★☆

a month ago

Very informative and helpful; Transparent; Good Service and advised of necessities and recommendations. Will definitely be a repeat customer!

Donald L

★★★★★

10 months ago

Limped in to MM&B with unfixable flat. We were over 100 miles from home. Manager was most friendly and got my car in almost immediately. Ended up buying 2 new tires, which I knew i needed, at a very reasonable out-the-door price. I wish I took down the name of the gentleman who took care of me and the young lady at the desk. Both very friendly and personable. In & out in under an hour! I liked there was no attempt to up-sell. I’d recommend this place

Barbara J Richards

★★★★★

7 months ago

I highly recommend the services at the N. Genesee St, Utica, NY location. The ease of doing business there is fantastic. I have stopped there several times in the past and have always been met with fair, friendly and great service. This week was no exception. Thank you Monroe for showing how customer service should be done.

Sarah

★★★★★

6 months ago

Had Inspection for my Lincoln done at Monro Muffler / Brake & Service… (Great Experience as Usual) Bradley Rouse (Manager) generates an excellent performance with Customer Service…along with Management & Organization. Technician was Matt & having the opportunity for Matt to show Public Service was effective! This Monro (Store 0062) really cares about making Customers happy & confident) Thank you Brad … Thank you Matt

Steve Onofrey

★★★★★

a month ago

The service was amazing, I always go here for my vehicle needs. Best place in town, quick service and quality work.

Marcia

★★★★★

3 months ago

Fast online appointment date. Service completed as requested as well as several needed services added. All workers attentive and knowledgeable. Great prices. I will go again.

James

★☆☆☆☆

5 months ago

The worst experience I've had in a long time. They did work i told them to wait on and DID NOT do the work I asked for. When I questioned why they did that the manager Brad LIED TO ME AND HIS DISTRICT MANAGER claiming he did what I told him to do. I bought front tires and told them to do an aliment. Instead they did back brakes. My new tires were destroyed because of no aliment. DOUBLE CHECK WHAT THEY DO, BE VERY CAREFUL NOT TO GET CAUGHT IN BRADS LIES. I have made 24 calls to corporate office with no justice. I feel they owe me 2 new tires. If you go to Monroe go to the Herkimer store, they DON'T LIE AND CHEAT TO THE COSTUMERS. They also DO NOT TALK BAD ABOUT OTHER MONROE STORES LIKE BRAD DOES.

Sylvia Amoroso

★★★★★

5 months ago

Brad at Monroe & all the employees are wonderful to work with. He spent hours on my our cars & was very considerate & charged us reasonable prices. I give them 5 stars. Congratulations to Monroe Muffler N. Genesee st Utica , N Y

Terri Goff

★★★★★

5 months ago

I've been coming here for years. Brad hasn't steered me wrong yet. I just purchased 4 new tires, he located a great deal for me and even found a $100 rebate. I'm pretty happy. Brad is also very respectful in his communication, he doesn't mansplain things to me which I really appreciate.

DebraTJ McDermott

★★★★★

3 months ago

These guys were great! From New Jersey and In town for my son’s box lacrosse tournament and caught a flat that needed a plug. Went by another local business and was turned away because their bays were full. Monroe got me right in even though they had all their bays filled and were busy! Thank you so much! -Tom

Ryan Wise

★★★★★

a month ago

Came from out of town on the way to a volleyball tournament in Syracuse. Had an oil change done in my hometown 2 days prior. “Oil low” light came on about 30 miles away. Stopped at this establishment off I-90. If these guys were in my hometown - they’d immediately become my “go-to” shop. Got the car right in, took care of us in a hurry and got us on our way so we weren’t late. The professionalism, kindness and detail is something I’ve never seen at a shop before. I can’t thank the mechanics enough