About Business
Monro Auto Service and Tire Centers brings expert Car Repair solutions to the local community in Worcester, MA, Worcester. From Tire shop, Auto repair shop, Brake shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Worcester, MA appreciate their attention to detail, leading to a consistent 4.6/5 rating from 314 reviewers. By focusing on the specific requirements of the Worcester, MA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Worcester, MA and beyond.
Google Reviews
JDT
★★★★★
3 weeks ago
My daughter popped her tire after dealing with multiple potholes on the Worcester roads. She had purchased a set of 4 new tires from this location a year ago (also after a run in with poorly maintained roads). We took the car there and they assessed the wear and determined with barely 9,000 miles on the tires it was safe to replace just the one and it was covered under warranty so our costs were only labor and an alignment. We worked directly with Roland who made arrangements to get the exact same tire from another shop in Southbridge and then did the work himself. He was very honest and accommodating and did not try to sell us anything we didn’t need. We were worried we were facing a purchase of another 4 new tires, and were quite relieved not to have to lay out that kind of money two years in a row! It’s nice to know our college student daughter has a reliable place she can go if she needs work on her car.
Sarah
★★★★★
a month ago
I went into a diffent Monroe for an oil change and was quoted on some work my car needed.. when I went back in they turned me away as no manager was on duty for the services I needed! So I went to Monroe on Park Ave in Worcester with my paperwork! When the manager checked over it he noticed so many mistakes the other guy made on my quote! Also, after Roland (store manager) was looking to see what he could do to help me out as my new quote (correct one) was hundred of dollars more and I was approved for just enough for my first quote!! In the meanwhile Jason quickly took my car in and checked it over.. this was all on spot and without an appointment! Roland was able to help me and take a loss to help me get the work done my car desperately needed for what I was falsely quoted for! These two men were awesome! They helped me more than they really know! To top it off they are getting all the work done it needed plus 4 new tires all in under 2 hours same day I brought it in! Again no appointment was made! I will continue from this point on to ONLY go to this Monroe location for future car needs! They earned my trust and my future visits! Thank you again to both Roland and Jason for such amazing, accurate, and quick service! Also, just for being good honest people! They didn't have to do what they did! They could have made me schedule an appointment and not did anything for me til then! Instead they saved me missing work or having to pay for a rental!
Peiyu Sun
★★★★★
3 months ago
Very honest and professional service. I came in with a slow tire leak and wasn’t sure if it needed a replacement. The technician checked it carefully, explained the situation clearly to the front desk, and fixed it responsibly. They were attentive, patient, and clearly cared about doing the job right. I really appreciate their professionalism and will definitely come back for future car service
Nancy Ortiz
★★★★★
2 weeks ago
My experience at Monro was favorable. I was treated respectfully and given clear options to help me decide what was best for my situation. Although the issue was unexpected, the team did a great job accommodating my needs and resolving the problem efficiently.
Yashwanth Kanne
★
☆☆☆☆
3 weeks ago
I was quoted $1,350 to replace my catalytic converter for a loud exhaust issue. I was told there was no repair option. A local muffler shop inspected the car and confirmed the catalytic converter was fine and told me it was just a broken pipe. They fixed it for $135 with a 1-year warranty. I recommend getting a second opinion before approving expensive repairs.
Samantha Evans
★★★★★
4 months ago
They were amazing! As a female who knows nothing about cars I always get caught in a mechanics trap. Today was the first time I actually felt comfortable having work done on my car. They worked with me they told me exactly what had to be done and what could wait. And they didn’t charge me for what something that didn’t need to be done. Definitely my new favorite place for my car and wallet!!!
Patrick Armstrong
★★★★★
Edited 3 months ago
Absolutely incredible service. I want to give a huge shout out to Roland, Alex, Jason and Lee for all helping me out. I needed my power steering rack replaced fast and they did such a huge job in a single day. They even dropped me off at home and picked me up when it was done no charge. I wish nothing but the best for these guys, they really deserve all the positive reviews this place gets. This is the only place I'm coming for service for as long as I can.
Wendy Dawson
★★★★★
2 months ago
It was my first visit to Munro tires. Everyone was so friendly. They went over the prices of everything with me prior to service so there were no surprises. I purchased a set of all season tires, balance and alignment. Work was completed in less than an hour and driving home, I felt like it was a new car!
Daren Miller
★★★★★
a month ago
My family and I were driving home to NJ and we hit a huge pothole near Worcester and blew out our front tires. We luckily made it into Monro and Roland and Alex knocked it out of the park for us. They put two new tires on and had us rolling down the highway in under an hour. This place is great; thanks again guys!
Naseemi Naseemi
★
☆☆☆☆
2 months ago
I had an appointment at 5:00 PM at a mechanic store for a wheel alignment so that the problem with my car could be fixed. According to my schedule, I was supposed to travel about 55 miles around 7:00 PM. However, when I arrived at the mechanic store at 5:00 PM, the mechanic told me that he could not repair my car. I informed him that I had an appointment, but without any apology he simply said that he did not have time. This was a very bad experience for me. Because it was already late, I was unable to find another place to repair my car, and as a result, my entire plan was disrupted.
Caroline
★★★★★
3 months ago
I was an hour away from home on my eight-hour drive back to school when my tire pressure light came on, so I needed to find a service center quickly. After being turned away at Webster Square Tire and Auto Service for being “too busy,” I went to Monro’s across the street. They didn’t hesitate to help. Alex took my keys immediately, checked all my tires, topped them off, and reset the sensor. The whole thing took less than 10 minutes and they didn’t charge me a single penny. We need more people like Alex.
Shannon Nuttall
★★★★★
a month ago
Roland was Amazing! Able to get tires that weren’t in stock at his location, and able to install on a Saturday before an impending snow storm! And at a great price! Thank you!!
Kathy R
★★★★★
4 months ago
Made apptsame day and was seen right away. Guys were honest, hard working, friendly and price was excellent! Def.will come here and also recommend to others as well, Thank you Monro for getting my brakes back to working again!!
Martin Ying
★
☆☆☆☆
2 months ago
Despite having an appointment, I had to wait for over 2.5 hours to get 4 tires replaced. Making it worse, my car was shaking like crazy on the highway. I have to spend another $80 to balance the tire at a legit tire shop. It's unbelievable that a tire shop can't even balance a tire correctly.
Leah Riley
★
☆☆☆☆
3 months ago
The absolute worst experience ever brought the car in for one thing and completely broke another. And wanting to charge an additional $400 for something they broke. The car was absolutely not over heating bringing it in and the car is completely not drivable after leaving. The worst experience ever if I could give a 1 stars I would! Absolutely do not bring your vehicle here After speaking to someone in the phone about it he hung up on me mid conversation
Mary Vu
★★★★★
6 months ago
I came in to get a new tire since I drove it over a pothole at the McDonald’s parking lot located on Main St in Worcester, MA. Roland and his team was able to take me in the next day to get it fixed, service went very efficient and quick. Overall good customer service, friendly, and fair price to pay. Thank you so much!
Maegan Gaudreau
★★★★★
4 months ago
These guys are top notch. We were in the middle of a 1500 mile move and our Explorer started clunking in the front going down the highway. We went to the closest garage and hoped for the best. They immediately had a suspicion it was due to our lugnuts not being torqued after getting 2 new tires before leaving on our trip. They were 100% spot on and tightened them and sent us on our way. What could have been a whole day venture was nothing more than a 30 minute blip in our day thanks to these guys. Highly recommend!
Zorimar Rivera
★★★★★
4 months ago
They were extremely helpful and very honest which is hard to find these days… not even my Honda dealer could help me. Thank you Alex for your help I definitely recommend this place for tires and service. Great deals but most of all honest workers and that is greatly appreciated
Eliza Mauhs-Pugh
★★★★★
a month ago
Everyone I dealt with (shout out Jason!) was kind, helpful, and went out of their way to keep me up to date even as they dealt with problems with the parts supplier. Thrilled to have my car back on its feet!
LaTonya Adams
★★★★
☆
2 months ago
I was very happy with the service I received i called in the morning and spoke with the manager who was very nice and let him know my vehicle was going to be towed in with a flat tire told him the size what I wanted and he went to the warehouse to get them and had them they to put on my vehicle.
