Google Reviews
Miriam Craine
★
☆☆☆☆
2 months ago
I’ve been a loyal customer of Mountain View Tires in Fontana for years and have always spoken highly of their service and reasonable pricing. Unfortunately, my most recent experience was extremely disappointing and has completely changed my view of this location. On Friday 1/23/26, I brought in my mom’s car because it was struggling to accelerate past 60 mph, making a loud noise, and the check engine light was on. I was helped by the manager, Mike. A diagnostic test was performed, and I was told the car had two codes (P0101 and P301), with cylinder #1 being the issue. I was advised to replace the coil and do a BG fuel and air induction service. The total came out to $1,228, which I agreed to, trusting their expertise. Later that day, I was told the car was ready. My mom drove it home (about 5 minutes away) and noticed it was slightly better but still felt off. The next day, when she was about to drive to Orange County, the car started doing the exact same thing it was doing before we took it in. We brought it back Saturday morning and again spoke with Mike. I was understandably upset and asked how the car could still have the same issue after paying over $1,200 the day before. He stated they fixed the issues shown on the diagnostic and claimed the car was test driven and the issue was resolved. When I asked for an itemized receipt—which I had not received the day before—his response was, “I’m sure we provided you a copy yesterday.” That response only made the situation worse. There was no apology, no acknowledgment of the inconvenience, and no accountability. As a woman, I genuinely felt taken advantage of. I trusted them as professionals, believing they had thoroughly checked my mom’s car. Looking back, I now question whether the work they claimed was necessary at all since it did not resolve the problem. Had they truly test driven the vehicle, any experienced mechanic would have noticed it was still not running properly. Only after I insisted they test drive it again did they say they “finally” identified the real issue—something they claimed could not be detected through diagnostic testing, which is hard to believe given today’s technology. We were then told it was the catalytic converter and quoted an additional $2,800, which is absolutely ridiculous. We left immediately. I am now in the process of getting a second opinion and confirming whether the work I already paid for was even done. In the past, when Sam was the manager, my experiences were always positive, and I never felt profiled or dismissed. This visit was the complete opposite—unprofessional, dismissive, and careless. I am extremely disappointed and will not be returning.
roger trawick
★
☆☆☆☆
2 months ago
Took my wife's car here to get a tire patched at 1230pm on a Sunday. Was quoted $39.99 for the patch and an hour and a half or so to do the work. Left the car. They called me at 3pm. An hour before they close and all the other tire shops in the area close. To tell me they weren't going to patch the tire do to some minor cracking on the edge of the tread. They wanted to sell me 4 new tires. Went and picked it up and took it to american tire depot where they patched the tire for free and had us out of there in 45 min. It reminded why I hadn't been there for several years and never to go back again.
Baha Azari
★
☆☆☆☆
2 months ago
If you want to be valued as a customer, stay away from this company. I ordered tires from this incompetent company in mid-December of last year and was supposed to get a call for installation once the tires arrived. Never received a call, and when I called them, they said, "Oh, we forgot to call you." Anyhow, I asked for a full refund, and the manager promised to issue one. Today is Jan 19, and no refund. Complete frauds here. STAY AWAY
michelle cornelious
★★★★★
Edited 5 months ago
The Manager was nice, my car was serviced in a timely manner. They took me right away as a walk in no appointment. And it took about an hour. It’s close it’s not crowded great service. I’m a happy customer.
Melanie Atkins
★★★
☆☆
5 months ago
Dropped car off for oil change and 5 hours l was advised I needed an air filter. The air filter never arrived before closing. we looked for my keys about 10 min before they found in my sun visor. my tires were rotated and now my wheels are pulling to the left. So many things happening from a simple oil change to have to keep coming back for.
Joe Caro
★★★★★
10 months ago
Really great customer service received by Ulises at the front desk. Very professional I do have to mention the technician Kevin was amazing . Checked my tires and did not make me feel rushed whatsoever. I truly appreciate this place, great prices , and Extraordinary customer service from everyone here!!! Highly recommend this place for all automotive service needs!!! Thank you
Andrew Sepulveda
★
☆☆☆☆
4 months ago
made an appointment at 7:30 AM told them just to rotate the tires and plug a nail hole was there for two hours. Didn’t do nothing rotating. Ask him if he plugged the hole said he had to go check and they didn’t plug the hole so now waiting additional 15 minutes. I would not recommend this place for anything.
Richard Campos
★★★★
☆
a month ago
Overall satisfied with repairs. Mike was very informative with findings and offered discount on repairs. Wasnt too happy with pricing, but knew the rrpairs were done correctly
chanekka mcdonald
★★★★★
7 months ago
I had a great experience here, I am a women and sometimes nervous when going to mechanics alone but Oscar was fantastic! His customer service and honesty was outstanding and I felt safe in trusting him and his judgment. Definitely will be returning. Highly recommend
nickole
★★★★★
6 months ago
Wonderful people and very nice, felt welcomed at the shop and they kept me updated as I waited. Asked questions and let me know prior for any further inspection of the car. Of course the wait was long as expected but that is not my complaint. Great mechanics :)
Robert Welch
★★★★★
a month ago
I was very grateful for Mountain View fires fixing my brakes they did an excellent job I have no issues my brakes work excellent like if I brought it off the showroom itself I do recommend Mountain View tires and auto service to all customers that are looking for great exceptional service
Alyssa Scott
★
☆☆☆☆
a year ago
Unfortunately, we gave both the baseline and highland locations in Fontana a second chance and were disappointed each time. Should not have gone back after the first incident and definitely will not be going back after the third. Went into the highland/sierra location in Fontana right at opening and was told it would only take about an hour-2 hours fit an oil change on a 2018 Ford F150. After 2.5 hours, I walked into the lobby asking what the progress was. I could see my truck sitting in the same parking spot since I dropped it off almost 3 hours prior. They hadn’t even brought not even started to work on it even though 3 bays were empty when I arrived. They apologized and immediately worked on my truck, took 30 minutes. Roughly two days later, I am leaving for work and the battery is not working. I am unable to unlock the truck with the keys or even show lights once doors open. the truck would not start. Upon investigation, both positive and negative terminals were loose resulting in me loosing a day of work due to not having auxiliary power to my truck. The positive lead was off the battery entirely. Now we are at the next time I bring my truck in, only this time we decided to go to the Baseline location in Fontana hoping to avoid the same issue. My husband consistently takes his work truck in for service at this location. Once again, lazy and incomplete work on my truck was done. After the oil change, they did not put the oil cap back on. my whole driveway has very large oil stains and oil residue all over the engine and underneath the truck. The oil cap was left inside but was not placed back on. There are pictures to show. We got an oil change prior to a long commute to Fallbrook and back. During that whole drive, the same day as the oil change that was done, there was no oil cap on and was just spewing oil through the whole truck. We took the truck back Mountain view after placing the oil cap in the appropriate place and the first thing the mechanic said upon inspection was “the oil cap is right there“. yes that is correct we did not continue to drive with out the oil cap on. glad we have pictures to proof it even though the amount of oil residue should be proof enough. Management took care of it and cleaned all the oil out and replaced the oil as well. No refund was offered only “my bad“ Mistakes happen but when they are this consistent it is not okay. We will not be returning. might as well and go to Valvoline, never had an issue there and they have my oil change done in 15 minutes not 3 hours.
Nikki
★
☆☆☆☆
2 months ago
Be careful on your Bill !!!!!!!!!!!!!!!!There price was decided by Who the person take care of you . Unbelievable!! Couple time for the same service but charge differently ,take look at your bill before you start it !there’s lot scam if you don’t know about auto !! There’s lot hidden fee you might can void without paying them !I will never going back !
Tage Johnson
★★★★★
5 months ago
Had a flat tire and couldn’t get it fixed, walked in to great customer service who got right on it when we arrived. Kevin was the worker that helped fix our flat tire and was very professional, helpful, and got work done without any trouble. Great tire shop!
Austin Sanchez
★★★★★
5 months ago
Amazing service from the phone call to the final install. These guys are truly experts at what they do and truly care for their customers. Will only be going to them for future tire needs!
Chesska Paras
★★★★★
3 years ago
The day before we came in I heard my car hit something but my air pressure was fine so I didn’t think anything much of it. The next day as my son and I were on the freeway my air pressure all of a sudden went going down until it hit 0 out of nowhere. Thankfully we were able to safely go to the nearest exit and found this nearest auto shop and I’m glad we did because Ulises Ochoa took care of us walk-ins right away and showed everything wrong with my tires not just the damaged one. We also got a good price! And were taken care of with such a decent amount of time and we were able to do our errands still that day. Will definitely come back for when I change my other tires! Thanks again Ulises!
Toni Evans
★★★★★
4 months ago
The management here is great. For my most recent visit, Kevin was very quick, efficient, and friendly too. This is the only place I want to bring my car.
Doug Johnson
★★★★★
5 months ago
Got a flat tire on the freeway, limped it into the shop. Kevin was very helpful, got us out in a pinch, would recommend this shop anytime. Very courteous and helpful, great place!
jesse badillo
★
☆☆☆☆
6 months ago
BEWARE SCAM ALERT AND HORRIBLE CUSTOMER SERVICE. The did 1800 worth of work on my dad's car then we heard a bad noise in which they fix it. But then the car was smoking and had no oil. Which is the one thing we came for. We called there supervisor Oscar and told him how dissatisfied we are with the work. Then he blew up on my father cussing him out saying the F word to us which was very unprofessional. How do you start cussing out your customers thats was wrong. We are currently looking into a lawyer to sue this place for unprofessional work ethic. My dad's phone record phone calls so we have it on file.
Debi Altfillisch
★★★★★
Edited 5 months ago
I have been going to Mt View for over 25 years. The management has pretty much stayed the same which is nice. I know that whenever I show up there out of the blue with some problem they do whatever they can to accommodate me.
