Where is Ms. TMZ Complete Auto Center located?

Ms. TMZ Complete Auto Center is located at Ms. TMZ Complete Auto Center, 911 Branchway Rd, Richmond, VA 23236. You can find their exact location and get directions on the map provided above.

What is the overall rating for Ms. TMZ Complete Auto Center?

Ms. TMZ Complete Auto Center currently has an overall rating of 4.9 out of 5 stars, based on 624 reviews from the community.

What are the opening hours for Ms. TMZ Complete Auto Center?

The opening hours for Ms. TMZ Complete Auto Center are: Please contact the business at 18043793300 to confirm their current operating hours.

Best Car Repair in Richmond, VA: Ms. TMZ Complete Auto Center

Tracy Ferguson

★★★★★

3 months ago

This is the only shop I will take my car to. Bill and his staff are so friendly, and I always feel I can trust him. He is not just out for a quick buck and he definitely will be honest with me every time I bring my car in.

Becca Phoenix

★★★★★

2 weeks ago

I’m always a little nervous going to auto shops because I worry about being taken advantage of, but TMZ Auto was really kind and honest. They explained everything clearly and made me feel comfortable the whole time. I really appreciated how transparent they were, and I’ll definitely keep using them.

Tony H

★☆☆☆☆

a month ago

Petty, inconsistent, and a complete waste of time. This place should seriously reconsider offering inspections if they don’t actually want to complete them. I brought my car to Ms. TMZ Complete Auto Center for a routine inspection. Bill, the mechanic, called and said the left wiper blade didn’t pass. No problem — I replaced it immediately. It cost me $7.99 at Costco, and the blades were in perfect condition: intact, functional, and clearly safe. Bill said he re-inspected the car, but instead of completing the inspection, he lectured me that I should have replaced both blades, even though he had told me only the left one failed. When I pointed out that the passenger blade wasn’t available in the size he claimed, he argued it was “15 inches” — despite both my manual and Costco listing the sizes as 26-inch driver, 14-inch passenger. Then he told me to take my car somewhere else, saying he wasn’t going to inspect the same car three times. If something this small sets him off, I can’t imagine how he’d handle a real problem. I mention the price because it’s obvious that if I had let them replace it, it would have cost a lot more. The moment I fixed it myself, the goalposts moved. To make matters worse, this same shop passed my truck in October with much older wiper blades. So apparently older blades were fine then, but now newer ones are suddenly a problem? The standards change depending on the situation — or the mood of the mechanic. If a shop doesn’t want to complete inspections, don’t offer them. Turning a simple process into a power struggle over something already fixed is petty, inconsistent, and unprofessional. An inspection shouldn’t feel like a negotiation or a punishment for not buying parts from the shop. Save yourself the frustration and go somewhere that actually wants to do the job they advertise.

Raphael Thomas

★★★★★

3 weeks ago

So happy to find a great shop in the area after getting the runaround from so many others. Great work in a timely fashion, friendly easygoing staff, just an overall great experience. I found my new shop!

paul mattox

★★★★★

4 months ago

This auto repair shop is a little different… the number 1 priority here is simply EXCELLENT CUSTOMER SERVICE. I have been going here for a few years now for everything from major to minor auto repair, the owner (Bill) his sons, and his awesome crew ALWAYS DELIVER A GREAT SERVICE! EXCELLENT, Car repair knowledge that will always come with thorough explanation of what needs to be done and why. Oh and the prices you CANNOT BEAT!!!! Fair, honest, fun to talk to, I’m never taking my car anywhere else. FIVE STARS

Gordon Shaffer

★★★★☆

Edited 2 years ago

Tucked away behind Valvoline and Burger King off of Midlo Turnpike, TMZ can easily be overlooked. My son needed repairs on short notice and by a specific time before leaving town at Thanksgiving time. He was very pleased and felt safe in having his car worked on here. The friendly welcome and personal attention given by the owner was unusual experience for this Philly homeboy. The communications were great and work performed was expertly done.

Janet Borges

★★★★★

7 months ago

I’m someone who is eternally loyal to honest hard working people, & if I find a mechanic I can trust I will never leave! Was recommended to try this shop after having some communication challenges elsewhere and am really happy I did. Bill and his team are wonderful. I’m sorry to forget the stellar staff person’s name but she was patient, efficient & very funny :)) Bill came out to explain what they had done, which included declining to do the rear break job I originally went in for because he said it wasn’t needed yet. They also checked a random AC drainage leak to find the cause and fix it. I greatly appreciated his candor, forthrightness & willingness to listen to my story, all the while making it very clear that he runs an honest operation and would not compromise integrity, do services not needed, or overcharge for those done. Also to note! I waited for my car, and everyone who came in during the time I was there was treated with respect and kindness (did I mention humor?) Awesome shop. Thank you.

Brian

★★★★★

7 months ago

The only mechanic shop I’ve ever been to where I can use words like integrity and honesty to describe it. This is a family owned business where you can drop your vehicle off, come pick it up after the repair and have absolutely no doubt that the repair was completed perfectly and you did not overpay by a penny. Mr Bill and his team are the definition of professionalism the way they diagnose issues and clearly explain how they plan to fix them. Highly recommend!

Amado Guzman

★★★★★

4 months ago

A friend of mine told me about this place and i decided to go. I'm glad i did. The service and work they provide is amazing. Now i advice friends and family to go there because my experince with them is 100% positive..Happy to shaere this with everyone.

Zayna Shahin

★★★★★

5 months ago

I came in to get my car inspection done , took less than 30 minutes . staff was amazing and friendly and I am very satisfied with the service. They have definitely found a new regular customer and shoutout teemo for being so helpful!

Tiffany Robins

★★★★★

9 months ago

Bill and his team are top notch. They are hard working, honest and trustworthy. If something happens to not be working correctly after they repair it they will happily look at it and fix the issue. I don't trust anyone else with my car. The prices are fair. I've had two of my cars worked on by them and they're quality of work is outstanding. 10/10 recommend.

Destiny Flanagan

★★★★★

11 months ago

Mr. Bill and his team at TMZ Auto, are my go-to for any auto care needs. I am always impressed with their exceptional service. From the moment I walk in, they are always welcoming and attentive. They quickly assess the issue with my vehicle and provide a clear, detailed, and transparent explanation of what needs to be done. What truly stands out is their efficiency. I in and out, and they make sure everything is up to the highest standards. The customer service is top-notch throughout the entire process, and they really go above and beyond to ensure your satisfaction. I highly recommend TMZ for anyone in need of fast, reliable, and friendly auto repair services!

Major Program

★★★★★

6 months ago

Walked in today for a brake inspection after stealership told me I needed new front and rear brakes and rotors ... Ms. TMZ showed me I only needed front brakes and matched the price the dealership was going to do it for (which was actually a bargain). Was in and out in about an hour. They earned my repeat business today.

Sarah Jones

★★★★★

2 years ago

I first came to TMZ for a simple state inspection. Since then, 2 years ago, I’ve come back for everything and anything my vehicles need. Not only do they perform great work for honest prices, they go above and beyond for their customers!!! You know their names and they know yours. You’ll leave feeling confident about your vehicle and well taken care of. I can’t recommend them more. The picture attached shows they’re also funny and tell great stories while you wait.

Danielle K

★★★★★

5 months ago

Mz. TMZ Complete Auto Center inspected my vehicle yesterday, providing excellent and efficient service. The team was exceptional.

Ralph Jones

★★★★★

11 months ago

I can't thank this company enough! I called for a diagnostic on my car that was making a thumping noise on the driver's left front wheel. From the start, they were incredibly friendly and helpful. Turns out, Discount Tire hadn’t torqued the wheel all the way, and that was causing the issue. They only charged me half of the diagnostic fee. Discount Tire ended up paying the fee they charged. What really impressed me is that I brought my car in on a Saturday, with only two hours left until closing time, and they still managed to fit me in and take care of everything. The level of customer service was outstanding. Highly recommend this company for their honesty, professionalism, and care!

Kay Springfield

★★★★★

a year ago

My daughter kept telling me about the wonderful service here, so today I learned how great they are! I shared with them what another shop had told me I needed and the price. Not only did they make a needed repair, they checked my entire car over and found my battery terminals were overlooked and needed maintenance. I was shocked at the value provided, the friendly service and a loaner car so I could go home and check my puppy! I will only take my cars here from now on! I highly recommend Ms TMZ!

Mostafa

★★★★★

9 months ago

Long overdue review. Bill and the team are awesome, fast, trustworthy, and never try to sell you anything you don’t need. Prices can’t be beat. They gave me a loaner while fixing my car, and the work they did years ago still holds up like new.

Esteban Salazar Canelos

★★★★★

7 months ago

Bill, Dana, Teemo, Meeno and every single hard working, efficient and kind professional who works at Ms. TMZ are highly recommended. My wife and I couldn’t recommend anyone else! THANK YOU