Muffler Man Lansing

omcalip

★★★★☆

3 years ago

If you are looking for a service station that opens on Saturday, this place is the right spot. You also want to prioritize this place if you want to change your car oil machine. If you bring your own oil and filter, you only need to pay $15 (I think other places can't beat this). They also helped me to fix my car AC. I don't know if this is common, but for checking AC (and recharge) they cost me $109. But unfortunately it's not helping and they said I need to replace my car compressor (which cost $477). I only give them 4 stars because they forget to fix the 'service engine soon' indicator on my car dashboard (or anything related to this issue). So, I just feel something is not complete. I know they are busy, maybe that's why they forget.

Haley Mueller

★★★★★

a year ago

“Meet as strangers, leave as friends.” I was on my way to school from spending the weekend at home. I was halfway through my three hour and 140 mile trip when my catalytic converter separated from my resonator on I-69… I called this Muffler Man because they were the closest. My phone call was answered promptly and I was treated kindly. I had my car towed to Muffler Man by North Side Towing (also excellent). Muffler Man had several cars outside so I was nervous my repair would take long and I may be stuck in Lansing for a while. When I went inside I found a well maintained shop with some awesome plants. The manager (Austin?) treated me well and seemed genuinely concerned about my car issue. Luckily, there was a hoist open so my car got in quickly even at 10:30 AM. I told him he could do whatever he had to with my car since I had no other choice (typically that could be a mistake to say at some car shops). While I waited I watched the manager (Austin?) find a previous patron’s belongings and call him immediately to inform him of what he left (charger, kid slippers). I also heard him answer several phone calls and treat the people in the line well. I was also allowed to grab some stuff out of my car that I wanted (knitting) and from what I saw of the shop it looked clean and safe. After about an hour my car was done and I was back on the road! I didn’t even have to walk somewhere for lunch! The repair price was fair and it looks really good after the repair. I’m also happy he went ahead and fixed a muffler hanger for me so my exhaust system sags less meaning it won’t get caught on road debris as easily. If I ever break down near Lansing again I will 100% be going here again. There was a sign in the waiting room that said “meet as strangers, leave as friends.” And I think this is reflected entirely by the service this Muffler Man has provided.

Lansing Facts

★★★★★

2 months ago

I come here everytime I have an issue with my car Randy is hands down the best mechanic in Lansing and cares deeply for his customers satisfaction pricing and work is always amazing here!!!

Todd Phillips

★★★★★

Edited 5 months ago

Worked with Muffler Man today for the first time. Complete cold call with no idea if they could help me. They had me come in and were able to complete the work right then and there! They had a complete aftermarket exhaust installed in just over an hour, couldn't be happier!

nightmare0066

★☆☆☆☆

7 months ago

I sent my 2013 jeep here because of a no start issue.the mechanic diagnosed it as a bad fuel pump. The cost to replace was about $900. I reluctantly agreed to the replacement because who can afford to not have a running vehicle. Keep in mind that I'm off of work due to an injury in January. I got the vehicle home and the next day it was the same issue. I had it towed back to the shop and they sent it to the dealership because as it turns out, the issue was a bad relay and had a recall for it, so the fix was completely free for that.. So at the end of all this I'm out 900 and unable to get a refund because my perfectly good fuel pump was already trashed. I burned through what little savings I had on this and I just hoped for better luck. I'm only on 2/3 of my regular pay so this definitely hit hard

Treena Williams

★★★★★

5 months ago

Everyone that workers there are great ppl. They treated me so well. I have been sending other people I know there for there vehicles to be fixed. Great work 👍👍

Day

★★★★★

2 years ago

This place is incredible, same reliable faces, great customer service, best prices. Clearly a business that cares about their community. They even have a food pantry and closet in the front of their store front and keep a basket of women’s toiletries available in their restroom. This is the most considerate and well run establishment. I wouldn’t dream of taking my car anywhere else.

Jimmy H

★★★★★

8 months ago

I’d choose this place 10 times over - So, I drive a 20 year old car and went I took it to a different chain-based company for an evaluation (it really was shaking really bad when ) they quoted me for almost 6,000. Told me to get a new car and semi politely sent me on my way. Coming to Muffler Man really should’ve been the first move. Every time I come here they don’t just do right by my car, but they do right by me. They actually identified a different safety issue, fixed it and gave me recommendations to keep me going on the road. I really can’t thank Dan and Randy enough for the continual honesty and skill they show, it makes keeping my car alive a whole lot easier.

Brian Neuens

★★★★★

2 years ago

Insurance said my car was a total loss. BELL Tire wanted $3,200 for a new exhaust system Muffler Man did it in 4 hours and it cost $760. Good honest folks that fix car right. Brian

Skylar Milne

★★★★★

6 months ago

My brake line had a leak and I have been attempted to be scammed at other places around (East) Lansing and these guys didn’t whatsoever. I looked up avg costs of my repairs and not only were they a little below avg here, they got it done by the next day. Literally never going anywhere else in Lansing and telling any girlies with car troubles to come here.

Amanda

★★★★★

2 months ago

Love going here its the only place I'll go to get my car worked on my uncle works here and if you ever need your car worked on come here best place to go and the staff are great

Taeler Allgood

★★★★★

a year ago

I have known the owner for almost 10 years. He has worked on my cars since I was 16. I had an issue with a tire shop the other day, they said I needed parts I knew I didn’t, parts muffler man had already replaced. I called, they got me in immediately, did the alignment I was told couldn’t be done, AND checked the parts that were “bad.” I HIGHLY recommend Muffler Man on Michigan Ave. They have always taken care of me and they will always make things right if need be. Wonderful owner who has a wonderful staff

Jessica Jones

★★★★★

5 months ago

Great work for a very competitive price! Very happy with my experience and this will definitely be my first stop when I have issues in the future!

Ashley Furseth

★☆☆☆☆

Edited a year ago

I will not recommend! All the years I've been going there never had any issues. Not only did they fail to tell me my back left tire was rotted out, they lied and told me the back end was aligned fine. I had gone in for a front end alignment so I asked them to check the back, I've gone back 3X for the front end even after getting the back end subframe replaced. 3rd time they gave me a free back end alignment, I think they did that because they knew they screwed up! Needless to say I'm going somewhere else.

Sam Harcus

★★★★★

10 months ago

My new go to shop. Been in twice since the start of the year and have been treated great. The guys here truly care and have been very understanding of my situation and worked to get me in and out as quickly as possible. I highly recommend this honest and dependable shop. Thanks guys. Hope I don't need you too soon but I will be back when I do.

Elvis Gibbs

★☆☆☆☆

3 years ago

Bottom line: absolute worst muffler job ever, performed by none other than “the muffler man” (see photo). And the lead mechanic admitted they used a “Friend of his” whom was not employed by the company, nor contracted out, but literally just a friend which I was unclear if even had their mechanics license Reference the attached photo for the completely inept new muffler installation. It was actually dragging on the ground when there was the slightest change of elevation. Long story short: this place was so inept, it was actually funny in hindsight. The mechanic quoted me “$200 ish” to replace the entire muffler system of the vehicle. It turns out it cost over $800 in parts alone. Feeling bad, he only charged the original $200. The car was driven home, when we noticed it scraped on the ground. We took it back in after see the horrendous job done, twice in total (rejected the second job which he “fixed” it) and when confronted, he admitted to “asking his brother for some help, and he did the job not me.” I was under the impression his brother did not work there, nor was a mechanic. Clearly, they had been having some issues internally, and someone from corporate was there that day. After describing my issues, and there were many more not listed, she decided to provide a full refund. However, the cashier box did not have enough cash in it, and she literally pulled her wallet out and gave me my refund that way. Avoid this place at all costs. 0/10 service 10/10 story I had this work done in approximately Feb of ‘21 and waited to post until now. I hope the person in question does not work here still

Katie Swims

★★★★★

8 months ago

got quoted 1,200 for a job at a different mechanic. i was so stressed and annoyed and my friend recommended i take my car to muffler man lansing. they got the job done in a timely fashion for under $200. what an insane price difference. dan was amazing and i will be coming back for any car issues that i have in the future. would recommend this mechanic to anyone who needs work done or is thinking about having work done to their car.