About Business
AutoZone Auto Parts is a leading Car Repair specialist serving the Lansing, MI, Lansing area. They provide a wide variety of solutions, including Auto parts store, Car accessories store, Car battery store, and other Car Repair tasks. Boasting a solid 4.3/5 rating from 537 verified reviews, their reputation precedes them. As a locally-owned business in Lansing, MI, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Lansing, MI.
Google Reviews
Connor
★
☆☆☆☆
3 months ago
Bad service. Will not be returning to this location. Called in and asked if I could come get some new windshield wipers installed. Was told I could, and said i'd be there within 10 to 15 minutes. 10 minutes later I walk into the store and ask about getting windshield wipers installed. Was told I could get windshield wipers, but couldn't get them installed here because the worker I talked to was the "only one here" despite walking past another worker as I entered, probably the female I talked to on the phone. As I said to the rude worker, I'll just go to another location or business. Not worth wasting my time here again.
Trina austin-morrison
★★★★★
5 months ago
Just left AutoZone to get a simple rear wiper blade replaced and Robyn was so helpful. At first another gentleman tried to get the casing off the blade and he couldn't and I'm grateful that he tried but then comes robyn. It took her no time at all to get it off. I had my own blade and she went and tried to put it on found out it was the wrong size so I had her look one up to purchase. That thing was so hard to put on. But this woman was diligent, she stood out here approximately 10 minutes until she got it on there. She has been very helpful and people with character like that are irreplaceable. Thank you Robin
Joy Gleason
★★★★★
a month ago
Came in 45 minutes before closing in desperate need of an alternator. Jacob went above and beyond to help me and take care of other customers as well. The store manager was patient and friendly as well. As an older woman, I've found an auto parts place I can trust.
Kim Goldman
★★★★★
6 months ago
I had the best help today from a gentleman named Derrick and also another young lady who assisted me today and they were awesome genuine people who was willing to help me with my car needs and parts. I definitely recommend anyone who needs help to go ask for them. Derrick once again thank you for assisting me and helping me . Your professional support was greatly appreciated ❤️ The young lady name is Crystal
dave croff
★★★★★
a month ago
Robin gave me the best service I've ever received from any and all AutoZone's she's my hero!
Olivia Ware Jones
★
☆☆☆☆
3 weeks ago
I’m very upset because I got told that my parts will be here today and they’re not so I got lied to now I’m out without both turning signals because when the lady took it apart, my turn signal not working by but Ethan has been a really big help and everything
Marc Van Gulick
★★
☆☆☆
6 years ago
I was given the nearly $50 cheaper version. I returned to find out they never had the item in stock. Yes they did call the Cedar Street store and they had them and we got them but this wasted over an hour and two extra trips to to AutoZone's for really no reason. Except for the new Clerk had his head so out the door he could care less about the accuracy of my order. Notice the boxes are not similar anyway🙁
Lyle Allen (Satellite Lyle)
★★★★★
Edited 3 months ago
Provided what I needed for my vehicle as always, When needed. Competitive pricing when it comes to a battery for your car or truck.
Leaf Auris
★
☆☆☆☆
8 months ago
Have had multiple bad experiences here, most recent one was with a manager(grey shirt) jalean? I think her name was idk old larger lady , seemed upset I was even purchasing items at the store, as well as not very excited to type in my phone number for rewards after I prompted her I would like to use/check my rewards.
Osian Brown
★★★★★
a year ago
Came in to get a simple rear blinder bulb. Wasn’t exactly sure what type I needed but Ronald helped me track it down. Then we weren’t sure if we needed tinted or clear so I ran back out to check. Why out there Ronald was pretty sure i needed the tinted and there was only one set left so he was kind enough to grab it off the shelf for me. Came back inside and he offered to come out and also install it and 7:00 in 20 degree weather. Easy install but we realized the front was also out. So went back in and grab those and he still offered to come out and help. Apparently i have the worst type of access to change front blinkers, under the wheel well. I never would have been able to figure it out and switch them without Ronald. He helped me with everything and also showed me what i was doing so i could learn myself. Took us a whole hour but what would’ve been a terrible frustrating experience Ronald made a good one with jokes and tips through it all. Ronald loves helping people, loves cars, and loves teaching people about cars. Thank you Ronald and thank you AutoZone.
andrew fecteau
★★★★★
4 years ago
Zack was very helpful and friendly I was looking for a product called TuckVisor it’s a sunshade accessory you don’t carry it but he suggested I check the other stores or call costumer service and he said he would pass on the info to his manager I really hope you get the product thanks Zach for good costumer service
Millo
★★★★★
6 months ago
Jacob was of great service and got me right through. Exceptional service.
Mary Wiesen
★★★★★
Edited 7 months ago
Such a breath of fresh air to come in for parts and have someone ready and willing to help with a fun personality and on the go and always makes you laugh or smiling when you leave. I am talking about Crystal G. Great service‼️💯☺️ And, of course, Kitty always is on top of her game getting us in and out with great service every single time☺️
Braxton Stover
★
☆☆☆☆
9 months ago
About a year ago I bought a set of wheel bearings for my truck from AutoZone and about six months after the fact one of the bearings failed to the point that my wheel fell off. Today I went to return a pick set I bought a couple weeks ago and they denied my return because I was walking around the store for a minute because there was a line and came back to return it and he wouldn’t except the return even though I had the receipt to back it up.
Betty Wheeler
★★★★★
a year ago
I give special love to Calvin for going above and beyond my expectations when my battery died and my cables weren't working,He turnt my tears into a smile!!! I truly am happy to know good people do still exist!!!.Thank you!!
Joe Mayer
★★★
☆☆
Edited a year ago
bought there for a battery for my pacifica I bought and got a new one for well over 200 duralast gold and it did the trick. Previous owner of car was very deceptive in his description of he actually did and didn't do. Always give any car u buy a good look over and get advice from trusted mechanic and make a great decision..
Rorie Merz
★★★★
☆
8 months ago
Just picking up a spark plug for a tractor. Person helped me was polite and quick. Easy transition.
Retta Retta
★★★★★
2 years ago
Came to this location and left satisfied! ROBERT is the man over here!! He's very helpful and has the patience to explain what you may need and he has a great personality. Thank you to whoever hired him because a lot of places do not work with people, they just send you a long the way
Kelsey Hunter
★★★★★
a year ago
Kitty is amazing. Knowledgable, capable, efficient, kind. When she says she will call you, she does. When she says something is ordered. It is. …10 +stars for service!
Jesse Racine
★
☆☆☆☆
a year ago
This location on MLK is terrible. I went in to try to rent a socket, the lady working there said very angrily "go look for it" and pointed to a box of random sockets behind the front corner. It was just a random box with no labels, and then said "that's all we have". Normally AutoZone comes with rental parts in an orange case and everything is stocked nicely in their store. The associates at normal AutoZone locations know what they have and where to locate it. They don't have random boxes behind a counter like this one had, with an angry person working there.
