About Business
Williams Subaru Service Center is a highly-reputable Car Repair service provider based in Lansing, MI. Williams Subaru Service Center covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto electrical service, Auto radiator repair service. With over 9 reviews and an average rating of 4.6/5, Williams Subaru Service Center is a trusted name in the industry. Their presence in Lansing, MI ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Kevin D. Lick, MBA
★★★★★
2 years ago
James Glinski D.D.S.
★★★★★
a year ago
Routine maintenance as expected
Leandro Martins
★★★★★
a year ago
Great costumer service
dark duk
★★★★★
2 years ago
Always helpful. Will definitely be back in the future.
Stephanie Moon
★★★★★
2 years ago
I've had a great experience here and now I have multiple family members who also use Williams Subaru as a result!
Janet West
★★★★★
3 months ago
Always prompt, thorough and professional.
Jeffrey Schei
★★★★★
2 years ago
They have great customer service! Had great experience, got me right in and made me fell very welcome and checked in with me to let me know what was happening with my car and to make sure that I had everything that I needed. Will definitely be bringing my car back!
Peter M
★★★★★
2 years ago
Jess the service advisor was super friendly and nice and even a simple oil change was an enjoyable experience. I enjoyed that they text you a video of the vehicle inspection so you can see first hand the condition of your vehicle.
Douglas Webster
★★★★★
11 months ago
Just bought my first Subaru. Great job Lane Kaufmann !
Pat Hansen
★★★★★
a year ago
Have just recently started to get services done at Williams Subaru and have been very pleased with the care and attention given. Carlos in the service department has been outstanding and very understanding.
Jack Judy
★★★★★
3 years ago
They were very prompt getting my vehicle in at the time of my appointment. Not only did they complete the work that I took the vehicle in for, but they also did a comprehensive check for other issues, finding a few safety problems (lights not operating, for example) and asked if I'd like them fixed, and added the cost of those repairs into my estimate. They also gave me estimates for the repairs I chose not to do during this particular visit. And the best news was the final cost was almost half what the original estimate was, cuz they completed the work in about half the time they expected. To top it off, they washed my car before returning it to me. And did I mention they offer complimentary snacks, including popcorn, pop, and other beverages in their very comfortable waiting area? Best service I've ever had at a car repair shop... it might be slightly pricier than a mom and pop shop, but worth it.
Tim Adams
★
☆☆☆☆
a year ago
The service is horrendous! Nothing but service issues since I got my Ascent. The luggage rack was put on incorrectly. After an extremely expensive oil change the oil change indicator was never reset. Went for “express” service told there was a 3 hour wait. On what planet is that express???? I’m definitely NOT feeling like a values customer. Of course ownership could care less…..
Keith Davenport
★
☆☆☆☆
a year ago
Williams Subaru Service department has a lack of respect for their customers time. I made an appointment last week to have a recall preformed on my Outback. I took the car in for the appointment and after setting in their waiting room for 45 minutes the service advisor told me that they would have to order the parts to perform the recall update and the parts should be in on Friday (two days away). It seems pretty simple to have the required parts on hand to support a service recall appointment with a weeks notice. Apparently not for this dealership. Good luck if you choose to try and have your car repaired in just one trip to this service department...
Calvin Dugan
★
☆☆☆☆
a year ago
My wife took our 4 year old Subaru Outback in for routine maintenance, and asked the tech to look for a rattle that she suspected was coming from the driver front wheel well. To this point, we had done all of our maintenance at the dealership. Shortly after dropping it off, she received a call that our vehicle needed the transfer case replaced. The total cost would be about $2,000. Needless to say, this was quite shocking considering the vehicle only had 60,000 miles. My wife approved the repair, assuming it would have to be done one way or another. The tech wouldn’t return my calls asking to help me understand why our very carefully driven mom wagon needed a transfer case at 60k miles. When I showed up to the dealership, I was asked to wait for quite awhile, and eventually it was explained to me that they hadn’t inspected the transfer case or its fluid for debris or damage. They didn’t drive the vehicle to see where the sound was coming from - but Subaru had put out a bulletin that they showed me. It said that in “some extremely rare cases” (exact words from the document) this model experienced premature transfer case failure. I immediately revoked consent for the replacement. After being charged a $200 for a diagnostic fee (reading a bulletin that popped up, apparently) I left, letting them know the nine other Subarus in my immediate family would no longer be serviced at their facility. We took the vehicle to a local mechanic, and described the same issue. They drove the vehicle, heard the noise was coming from the front driver wheel well as we suspected, and were able to quickly find a loose heat shield. Diagnosis and repair was $70. This dealer had given us other issues in the past, but we overlooked the. I suspect it was a classic case of “oh, the woman brought in the vehicle, let’s see how much we can get out of her”. We will not be servicing our vehicles, or purchasing our next Subaru, from Williams.
Tom Marra
★★★★
☆
Edited 8 months ago
Have bought two Subaru Outbacks, a 2017 and 2018 at Williams. Service always seems like a crap shoot, as in will a simple oil change lead to them telling me I need $3,000 worth of work done this time. Then, the next time I bring the same vehicle in for service, no mention of the $3,000 repair need. Now, as of 7/2, I brought in the 2018 Outback for $365.50 in follow up repairs to a “diff seal”. That work was done. Get into the car still on the lot and all the light come on the dash, check engine, brake, eyesight ALL of them. I gave it back to them. I brought a car in with one repair in mind. Now I will have to probably replace a sensor or sensors or have another $3,000 repair. No explanation. No taking responsibility. Or, I hope it will be sorry this happened, we caused the problem, we will fix it and it is no charge. They did give me a loaner. I hope by the time this is over I will be satisfied. I fear I will not be. I fear I will be taken advantage of. I know to go somewhere else if I am taken advantage of. This is their challenge: to make this right for me or I will have to take my business elsewhere. Update as of 7/16/2025: The car is running properly following the repair and several days of operation. I do appreciate the loaner and the replacement of the part free of charge. Per Drew's suggestions anything similar that might come up in the future I will contact him directly.
Kristen Schwarz Brumgard
★★★★★
5 months ago
The side piece of our front seat adjuster in our 2023 Forester Wilderness broke. I came in thinking it was going to be a huge ordeal and a pain in the neck. My service advisor was Sam Badri and he took care of EVERYTHING. He was able to honor a goodwill warranty to replace the part. The part was fortunately in stock and he replaced it himself! I only waited a couple of hours (no more than you'd wait for an oil change with tire rotation) and paid nothing out of pocket. I only wish that Sam worked in all areas of Williams Subaru! He's that great! We will definitely bring our Forester back to Sam in the future.
Irene
★
☆☆☆☆
2 months ago
We went there for an oil change and tire rotation. For some reason, after they were done with the maintenance the car had the engine light on (it wasn’t like that before). We came back and they said they didn’t know what was wrong but the light disappeared. We left and drove the car for 5 minutes, parked and then it wouldn’t turn on ????? And I noticed the fuse box lid was loose. The car was perfectly fine before this. I thought taking the car to a *Subaru* service would be safer. I don’t know if they just wanted to get it done quick or what but they really messed up
Kimberly Eisner
★
☆☆☆☆
2 months ago
We just stopped in to drop my daughter’s Crosstrek off for a routine oil change and tire rotation. I bought the vehicle there in 2018 and have always serviced it this location. I have always brought it to this location and never had any issues. Today as we pulled in all the bays were full, 3 cars parked in each bay. As we started to pull up to the door they both opened and someone started back out of the bay. We weren’t sure if they needed to back more out or what was going on as I don’t usually encounter full bays or anyone backing out of the entrance. So we parked and walked in intending just drop the car off and pick it up later. We waited to talk to the man at the service desk. Once it was our turn we explained that we needed an oil change, he said ok. It would be a 5 hour wait. I said that was fine as we would just come pick it up later, but asked if it would be done by 3:00 when they closed. He said it would be and to go ahead and pull it in to the empty spot they had just made by backing the car out. I said ok and grabbed the keys from my daughter to grab the car. As I was going to get it someone pulled in the automatic door. He looked at me and said “ope, looks like it will be 6 hours for you now”. I’m sorry, what!? I said you are taking her first because she just now pulled her car in while we have been here at least 10 minutes already? He shrugged and said first come first served. I said I understand that but we were already here? You have to pull the car out of the bay anyway to get it back to service. He said sorry and shrugged his shoulders, we would now have to wait for her. I was never rude to him so I don’t understand why he was treating like that. I once again, said really.. even though we were already here and waiting you are now going to make us wait for the woman that JUST pulled in? Yep. So I said never mind we will go somewhere else. Yeah, good luck with that he says as we were leaving. And so ends our relationship with Williams Auto World. I will never go back there nor will my daughter who is now driving my old Subaru and who was looking to buy a new one in the future. I work in Ann Arbor and will be taking our cars there from now on. I always talked Williams up to everyone, I have never felt so belittled and embarrassed, for no reason that I could see. We were patient, I parked outside to try to give them room to move cars if needed as they were clearly busy. We were not in a hurry for service. I have no idea why we were treated this way. It was disappointing and unnecessary.
