Is this your business?
Get listed as a verified member and unlock these powerful tools:
About Business
Conveniently located in Lansing, MI, Spartan Toyota Service Center has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto body shop, Brake shop, making them a top-choice Car Repair specialist in Lansing. Backed by 140 satisfied customers, they currently hold a prestigious 4.5/5 star status on our platform. They take pride in serving the diverse needs of Lansing, MI residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Spartan Toyota Service Center is the go-to destination for quality and service in Lansing, MI.
Map is ready to load
Click the button below to display the interactive map.
Google Reviews
Emily Johnson
★★★★★ Went in for scheduled maintenance and John was very helpful and friendly. Had a really good experience with the online scheduling which pulled up my maintenance plans automatically using my vin. Service was quick and hassle free!
Kaylee Downhower
★☆☆☆☆ This place has become an absolute scam. I brought my car in due to a dead TPMS sensor. Upon arrival, after telling them I believed that it was the sensor causing the issue, but not knowing which sensor it was (as each tire has its own), I was told there would be a $170 diagnostic fee. After waiting about an hour, they sent me a text with a new invoice. There was no inspection report or information other than "General concern $437" and "diagnostic fee $170". I talked with the service advisor who then told me two of my sensors were out, and that the diagnostic fee no longer goes towards the repair costs as it had done previously in the past. So to get 2 sensors replaced I was looking at a bill of $607 in total. I called around and found the place next door was able to do it for $65 per sensor and a 6 year garuntee. So I declined the service, and despite getting nothing done, I was still made to pay $197 for the diagnostic fee ($170) and $25 "misc" (when I asked I was told it was a fee for dirty rags and other things on the service floor). I asked what sensors were out, and the guy checking me out couldn't tell me (nor was he going to tell me despite having just paid $200 for such information), had to go back and ask, and then told me the wrong information (when I went to the other place, who took 2 seconds and scanned it for free, told me different from what the Toyota guy had). I want to emphasize that to scan the sensors they simply have to hold up a small device to the tire and it scans it automatically. There is no labor other than crouching down to hold the device next to the tires. So the $200 price tag for literally nothing was absolutely unnecessary and a cash grab. I am a student at MSU, and have brought my car here several times in the past for basic maintenance/specific concerns, everytime in the past the diagnosis fee has either been waved or gone towards the repair costs. I would not recommend anyone go here unless you are looking to burn a hole in your pocket for nothing in return.
David Choi
★☆☆☆☆ Took the car in for warranty related service. I already knew what the issue was and told the shop, still took them 2 days to diagnose nothing. I decided take the car back. I should state it was very nice of the service rep to waive my diagnostic fees. John was very kind and understanding of my frustration. Over the weekend, I decided to tackle the issue myself, since another Toyota service center is more than an hour away. I fixed the issue, and all it took was 2 hours of my time, little bit of WD-40, plastic washer that probably cost less than 10 cents, and my limited tools in the garage. I wasn't going to write the review since I have no intention of coming back here. But this level of stubbornness and incompetency of in-house mechanic has to be known for public goods, and maybe they will start listening to customers who actually knows what they are doing. But as this shop stands today, I would not take my car in here for any service.
Visitor Reviews
No reviews yet. Be the first to review this business!
