About Business
NAPA Auto Parts brings expert Car Repair solutions to the local community in Worcester, MA, Worcester. From Auto parts store, Auto parts market, Car accessories store to complex Car Repair projects, they maintain high standards of service quality. Local residents in Worcester, MA appreciate their attention to detail, leading to a consistent 4.3/5 rating from 75 reviewers. By focusing on the specific requirements of the Worcester, MA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Worcester, MA and beyond.
Google Reviews
Clay Mangiameli
★★★★★
7 years ago
Friendly staff and he went out of his way to check my car battery and fulfill the prorate on the warranty.
Anita Dube
★★★★★
4 years ago
We were having car issues. When l called Napa the young man was very helpful in giving us directions to the store.
Jeremy Thebodo
★★★★★
7 years ago
Best auto parts store in the city. Friendly and knowledgeable staff. Good hours and great parts availability.
Aaron Night
★
☆☆☆☆
6 years ago
I’ve had a not so pleasant experience here I came in the store with my friend coming to buy something for my brother and when I asked for help from a worker that I believe is named Jamie he seemed very irritated and mad at us that we didn’t have the proper information to give him when asking for assistance so when we gave him the information provided he just seemed annoyed at us the whole time we were there seeking help for the item which seemed super unprofessional.
Dale Mcpherson
★★★★★
10 months ago
Great service and friendly people.
James Bailly
★★★★★
6 years ago
These guys know their parts. Not busy today but they should be. Forget Auto.... See these guys if you need answers to tough questions. See the other guys if you need oil and other quick stuff.
Ray Nydam
★★★★★
6 years ago
Love that prices and I love their parts most of the time they're cheaper than any of the stores now and it got better quality
Buddy Love
★★★★★
4 years ago
I received wonderful service at this place the salesperson was very nice he even went outside and installed the wipers on my wife's vehicle keep up the good work Napa
Jacob Bruce
★
☆☆☆☆
2 years ago
Terrible. Listed as open till 6 on google and everything is pitch black and locked. Go somewhere else if you want to actually shop.
Sofia Talamante
★★★★★
6 years ago
They have a huge selection of auto parts. The staff is very knowledgeable and do an outstanding job recommending. Checkout is prompt. Great prices.
Ellis Swallow
★★★★★
6 years ago
Great store staffed by friendly and helpful people. The guys here are always very nice when I stop by needing some obscure part for my old car 👍
Brian Saxby
★★★★★
9 months ago
Always my goto parts store, especially for hard to find parts for my classic truck
Leslie Chao
★
☆☆☆☆
6 years ago
I had a terrible experience here, it was the worst customer service I have ever experienced. Before I could even explain my problem the person that was “helping” me, his name was Jamie was already irritating and lashing out on me, which is no way to speak to a customer. I received the wrong paint and when I asked for a refund he went on a frenzy and tried to talk down on me which is no way to treat a customer. Jamie was a complete troglodyte who doesn’t know how to treat a customer or know his company’s policies. He should not be an assistant manager and I recommend not seeking him for assistant, however fortunately the manager Paul was nice enough to give me a refund without any questions the next day
Tommy Jacobsen
★
☆☆☆☆
2 years ago
Placed an online order for pickup in store. Not only was the order ready several days after the website initially said it would be ready, but the store was closed 20 minutes early when I went there to pick it up. I was ignored by the employee inside while I was standing in the rain by the locked entrance. Total waste of time and driving to get here, would highly recommend Advance Auto over this experience with NAPA.
M B
★★★★★
2 years ago
Just moved to town and needed a new shop. Brought two vehicles to them and they took complete care of me. Fast, knowledgeable, friendly service!! If you are debating about a new place to go I highly recommend these guys!!! Legit made my truck feel like new again!!!
Derek Welch
★★★★★
3 months ago
Incredibly kind and helpful staff here. Thank you guys again!
Gary Gleason
★★★★★
Edited 2 months ago
Knowledgeable staff! And the exact parts I needed were IN STOCK.
Charlotte Leavitt
★★★★★
5 months ago
One of my stop lights went out on my way to the gym. I popped in and was helped immediately, both people up front were super nice and helpful. Now both lights work!
Stéphanie-Marie Peralta
★★★★★
2 months ago
I am SO grateful for Izzy and Johnathan !!! NAPA was on my top choice to get parts for my Toyota but I was told they closed at 5 (they don’t close til 6!) so I was trying to get brakes for my car last minute after a fiasco over model years not matching parts I ordered. Not only did these guys have the parts in stock I needed (ALL of them) but they even let me come in with the old parts to compare and purchase AFTER closing. I’m sure they wanted to get outta there at least on time and there I was holding their night up but when I asked if I could pay over phone and pick up to make quicker they said don’t worry about it we will wait for you. When the parts didn’t match like they should, these guys put their thinking caps on and went ABOVE AND BEYOND to figure out what parts would fit and got creative when they easily could have given up (I wouldn’t have blamed them) or told me to come back tomorrow. No, they spend 40 extra minutes after hours to help save my sorry butt so I could have brakes on my car tonight. Not only that but they exhausted every way to help me get the best price too. I can’t tell you how grateful I am and how much these people really deserve your business. It’s because of the SUPERIOR and literally OUTSTANDING CUSTOMER SERVICE from Izzy and John that I will continue to have NAPA at the top of my preference list to buy from and be telling all who will listen that they should too. If you want service and quality parts, get yourself to these guys. THANK YOU! They need at least a lunch, definitely a raise
Gregg Joseph
★★★★★
3 months ago
NAPA is a great store with everything you need and a friendly, welcoming atmosphere. Quinn was absolutely wonderful—knowledgeable, patient, and genuinely helpful throughout my visit. John was also very helpful and made sure everything went smoothly. Together, they provided outstanding customer service and made the experience easy and pleasant. Highly recommend this NAPA location!
