Conveniently located in Albany, NY, NAPA Auto Parts has established a strong presence in the Car Repair market. They have specialized expertise in Auto parts store, Auto parts market, Car accessories store, making them a top-choice Car Repair specialist in Albany. Backed by 95 satisfied customers, they currently hold a prestigious 4.0/5 star status on our platform. They take pride in serving the diverse needs of Albany, NY residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, NAPA Auto Parts is the go-to destination for quality and service in Albany, NY.
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Great guys , stocks okay, but they will next day order almost anything.
Bee Guy
★★★★★
9 years ago
Great customer service. They couldn't take a joke but they helped me change my oil.
StephenJ W
★★☆☆☆
3 years ago
Per NAPA.com there was a part in stock. Drove over to the store only to find out that the online inventory listed on the web is NOT accurate.
David Saladi
★☆☆☆☆
3 years ago
I purchased a new battery from NAPA this morning for 180 dollars the sales person is a third grade. No help, no courtesy I don’t know how they are hired?
matt montagna
★★★★★
4 years ago
Great customer service!! Was charged twice for the same part,simple easy refund.parts I bought were spot on!!
Kevin Goldsmith
★★★★★
8 months ago
Great customer service 👍🏻
Robert Murdick
★★★★★
10 months ago
Had the part I needed on a Sunday! Awesome
Michael Ramondo
★★★★☆
2 years ago
Had a problem finding the proper valve cover gasket for a 13 Silverado with a 5.3 engine napa had shown 2 gaskets both were the wrong ones had to go to Depaula to get the correct one
Eve B
★★★★☆
10 months ago
Fast service. Accepting triple A discounts. Had exactly what I needed.
John Whalen
★★★★★
9 months ago
High quality auto parts and great counter men to help find what need.
Dallin Shuman
★★★☆☆
6 years ago
Crew there was very helpful, got me the battery that I needed. Interestingly enough they call me the parts, but to be honest I really didn't know much about the products themselves. In fact, it's a good thing that I knew what battery I needed. Paychex by just looking at my car and seeing which one fit the size of the battery slot. they were very friendly and super helpful, but if they knew a little bit more about the products that they were offering I would be a lot more happy with the service. Also they don't do installations and that was kind of a bummer. although they do offer better Parts than other Auto Parts shops as far as Brands go their are some of the best on the market besides Interstate. However, if you can find an Interstate battery on the internet you might as well buy it there because they're not going to install it at NAPA anyways and they last longer than Legend.
Seth Peters
★★☆☆☆
2 years ago
Went in to return something on June 14th I got as an online order and the guy in a black graphic t shirt was very rude. Had the attitude of I don’t wanna be here and was very stand off ish. Will not be returning.
lisa faggans
★★★★★
a year ago
Great staff and very well stocked. They always have what I need.
eugene corcione
★★☆☆☆
6 years ago
The staff here are pretty unwelcoming. When I walked in they were arguing with a customer. When it was my turn to be helped they were not helpful. I was looking for an inline fuel filter and I didn't have the exact size. When I asked to see one or two the response I got was. "They are upstairs, I have to get them. You need to know what size you want before I do that".... Do I need to say anything else in this review? I was not helped because I did not have the exact size.... I came all the way to this location and was not helped (btw I was the only customer in the store at this time and there was 2 other employees on the floor). Only reason I'm giving it a 2 star is because the oil I needed was on sale. If you need help finding something, go somewhere else.
Patrice Novenche
★☆☆☆☆
4 years ago
Don’t bother going into the Troy store looking for something. When they finally get done hanging out talking to each other and ask you what you need they will then tell you they don’t carry much in that store. They wouldn’t even look for what I needed. Unbelievable. Only customer in the store and still couldn’t get help. Now I know why I was the only customer.
PJ Hargrove
★★★★★
a year ago
Me and my cousin came in and Jay went above and beyond for us. By far the best customer service i have seen in years
Rose Yhane
★★★★★
2 months ago
Amazing customer service.
Nevrus Zhurka
★☆☆☆☆
9 months ago
Today I was at the Napa Store and the Salesman seemed rude. I was asking him about a car part I needed and he said we don't have it Get out of here! I have been a regular customer at NAPA I will never go there again
Boostg20 Harris
★★☆☆☆
8 months ago
I went there to order a part with Gordon carpenter and he ordered the wrong part and then told me I don’t know what I am doing I been a mechanic for over 40 years and to make a long story short he found the right part and got me the right part. People like him don’t need to be working with customers
Timothy Jensen
★★★☆☆
10 months ago
I used the option on the NAPA website to select free delivery and was able to place the order with no issue. The order listing on the site kept saying it would be delivered “today” the last few days and it never came. I finally called the store and was informed “we don’t do home deliveries.” Nowhere was this made clear on the site when I placed the order or in the emails I was sent. I would recommend making this clearer in the future.
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