Where is NAPA Auto Parts located?

NAPA Auto Parts is located at NAPA Auto Parts, 12555 NW Grand Ave, El Mirage, AZ 85335. You can find their exact location and get directions on the map provided above.

What is the overall rating for NAPA Auto Parts?

NAPA Auto Parts currently has an overall rating of 4.3 out of 5 stars, based on 224 reviews from the community.

What are the opening hours for NAPA Auto Parts?

The opening hours for NAPA Auto Parts are: Please contact the business at 16235830888 to confirm their current operating hours.

Best Car Repair in El Mirage, AZ, Surprise: NAPA Auto Parts

Domo S

★☆☆☆☆

4 months ago

This store should not be doing doordash’s! The lady acted like I should’ve the one to know what order I should be picking up when DoorDash only gives me the address I’m delivering too not the business name! Either find a better way or just quit doing it!

Sam Because

★★★★★

8 months ago

This is a good parts location. Yes parking lot crowded ect busy on a Saturday you guys need to slow down. And give a better review this location next to a DRUG STORE DAMN. Every time I go In yeah there is 4-5 other customers yes we need parts wait your turn. You got until your 80 or is beer getting warm?

Paula Shipione

★★★★★

3 years ago

Got a great deal on a flat oil drip pan. Also got a metal Batman and metal Star Wars clocks. I told my husband I would wait in the car.🤣 Got to remember no AAA discount on sale items.

Jerry Willis

★★★★★

6 months ago

Ordered my large drill bits and I picked them up same day. Very helpful staff

Tony Valasquez

★★★★★

4 years ago

Zac I think was his name he is the assistant manager. He helped me right before closing and with his help I didn’t Ben need the part I thought I did. Great reserve! Real auto parts store!

Sarah Cupp

★★★★★

7 months ago

Very easy to work with. The part I wanted they didn't have in the store. They ordered it. They called me it was in the store about 3 hours later.

Michael Meharry

★★★★★

4 months ago

Great service and delivery for back ordered parts

Torry Ward

★★★★☆

a year ago

Bought all my parts I've need from them so far and they have been pretty helpful. Ordered some parts and the order said I could pick up until 7pm. Got there at 6:30 and they were closed. Google, NAPA and the Yelp all say they close at 7 pm but their door says they close at 6pm.

Jason Cobb

★★★★☆

10 months ago

A great small town auto parts store. They can actually find parts without "make, model or year" Not a huge selection but they have the important stuff. They are really interested in helping keep your vehicles on the road.

Todd Hoose

★★★★★

7 years ago

Only place around that could get me a clutch alignment/pilot tool. Found it right away, had it ordered and delivered to the store from the warehouse 4 hours later. Awesome!

Sirena Rios

★☆☆☆☆

7 months ago

Only 1 guy has the correct knowledge on a Saturday and then the manager on Tuesday told me to shop somewhere else going forward

Elan Mayberry

★☆☆☆☆

Edited a year ago

Horrible communication asked for a part gave me a deal on a cheaper model that was not a full set and was forced to buy extra part that never showed up 6 days later still no update on part also when I asked about the missing piece the manager told me that's just a generic part that I don't need! Make sure you know what your looking for because they can't help

R Hernandez

★☆☆☆☆

2 years ago

I used to love this location. Took ALL of my business there. However recently they acquired a new dispatch manager. "billy" who simply has the worst attitude, is absolutely unprofessional. During a phone call he became completely irate, and belligerent. After I asked to speak to the store manager, he became even more unprofessional and refused to work with me. A few hours later he called me back 5 different times to harrass and belittle me. From today forward. I will do EVERYTHING in my power to no longer deal with this location because of him. He is the worst and does not need to be in a customer service position. Let alone supervising customer service. Absolute atrocious attitude.

Steve Rogers

★★★★★

8 months ago

Christa and the entire staff are very helpful and knowledgeable. Wonderful customer service and very professional.

Paula Edlund

★☆☆☆☆

2 years ago

This location was on Dysart road and grand. They had three people behind the counter but only one was working. The phone was ringing off the hook, one person would answer it and put them on hold and not wait on customers. There was another man standing by the counter appearing to be on a computer but more or less just standing there staring at the customers. The one lady that was working was overwhelmed because there was three of us standing there and the other two workers would do nothing. After waiting for over 10 minutes I walked out, and went to O'Reilly's where I was greeted with a friendly smile and waited on immediately. Worst customer service ever.

Premier Market Group

★☆☆☆☆

2 years ago

I called today around 4:15pm inquiring about a window regulator for my SUV. The guy answered the phone (no name) as if he was lying in bed or just didn't want to be there. I gave the uninterested employee my vehicle information and he pulled it up. I let him know that the part I was looking for was $128 on their website and he not only said it would take 1-2 weeks to get it but it was $300.. Ok wth??? There are no window regulators for my vehicle at any establishment even near that price. I'm sitting there telling him the price on their website. I just left it at that and got off the phone. Seems like everytime I call this place I never end up going there. I still have yet to buy one part from this location.

OaaO OaaO

★☆☆☆☆

6 months ago

0 stars ,, called them ,, put me on the hold for 10 minutes ,, then didn’t answer

Mason Cook

★☆☆☆☆

a year ago

On hold for 15 minutes, don't have the parts, slow and understaffed, no sense of urgency, no respect for other people's time. I will literally drive ten minutes past and pay an extra 10 dollars just to get back lost time from this sad excuse for a NAPA.

R D Armijo

★★★★★

2 years ago

I always go to Napa. They have excellent products and always have what I need. I just purchased a car battery and it was cheaper than anywhere else, plus the give veterans discount and a lengthy warranty far exceeding those other parts stores. Better quality parts. I will always go to Napa.... Thank you guys.