About Business
NAPA Auto Parts is a leading Car Repair specialist serving the Gastonia, NC, Gastonia area. They provide a wide variety of solutions, including Auto parts store, Auto parts market, Car accessories store, and other Car Repair tasks. Boasting a solid 4.5/5 rating from 201 verified reviews, their reputation precedes them. As a locally-owned business in Gastonia, NC, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Gastonia, NC.
Google Reviews
Joseph Moss
★★★★★
4 years ago
Great people at this location. Helpful...since I was not sure what I needed. Excellent experience.
wayne jordan
★★★★★
5 years ago
Excellent service. Billy was very knowledgeable and knew exactly what we needed. Took it home and fixed the issue. Extremely pleased.
A. Clifton
★
☆☆☆☆
2 years ago
Wrong part was given, plus nasty attitude from the guy at the counter directed at the fella ahead of me and at myself when it was finally my turn. Go to KM location instead, this place is unprofessional.
Bag Lag
★★★★★
6 years ago
Good place to do business. If they don't have a part they can usually get it fast. Very knowledgeable and friendly staff.
Gina M
★★★
☆☆
a year ago
Nice people. They don't carry automotive painting supplies, but tried to be helpful .
DanjA “Jingaling” zonE
★★★★★
7 years ago
The guy Jeff that works here. The gastonia store on airline, is the most helpful and most knowledgeable guy in that place, the young man who delivers, Garrett, is one gorgeous dude and super duper at his job! They're true assets
Wendi Burton
★★★★★
4 years ago
Napa know how! Never been to this store till yesterday. Friendly, knowledgable guys here. I had to bring back a part cuz I asked for the wrong one. They fixed me right up. Jeff and Bobby were Awesome! Thanx Guys!
Rickie Hooper
★★★★★
9 months ago
Great customer service love the people
Mark Erwin
★★★★★
a year ago
This is the place to go when the other parts places can't get you a hard to find part. If it's not in the system they will match it up by hand with a proper part. I needed a new Check Engine Light. They found me one by hand not the computer. Advance and AutoZone failed to find one.
Lamonte Suber
★★★★★
9 months ago
My people help me out with getting the right part big up ken!
Birdii T
★★★★★
11 months ago
Bobby and Jeff are the best! They always go above and beyond for the top customer service!!!!
Ashley M
★★★★
☆
2 years ago
Employees were knowledgeable and friendly. I didn't think I would ever get out of there because one of them kept talking. 😂 Store could use some updates and parking is limited.
Garry McCormick
★★★★
☆
5 years ago
They abide by the Covid rules. Have most any part needed or can get within a day or so due to warehouse being in Charlotte on Wilkinson Blvd. There's also a store at the warehouse if you need the part asap and can pickup call first to ensure its there (or check the website). I always do the research ahead of time to ensure I get the part I want as they have several variations of the same part from cheap import to lifetime warranty for the same item.
Eric Ellis
★★★★★
4 years ago
Very knowledgeable and friendly staff. Our customer service rep went the extra mile to help us locate and purchase correct parts. Prices are a little higher but they often have on hand the parts that other companies would have to order.
Drew Barchie
★
☆☆☆☆
9 months ago
Man was rude and didnt have what i needed and didnt help me afterwards
Jana Tavenner
★★★★★
a year ago
Jeff, Michael, Billy, Bobby, Tiffany, Steven, and Chris are always amazing!!!! Love this crew.
billy morrison sr.
★★★★★
2 years ago
I've been buying parts from this store for 38 years on and off great place to buy parts and the staff there have always been very good about taking care of my parts needs. Keep up the good work.
Robert Pogorzelski
★★★★
☆
4 years ago
I like this store!!! I had to give a four stars which really should be 4 and a half, only because Of the slighty longer than usual wait.( Almost every trip there) Not because of the counter help, but it seems every time I go in there it seems there's somebody there that doesn't know what they want or what they're doing (Customer wise),or their credit cards are declined over and over again!!! () It's a good Napa though 👍👍 a couple of stools would help the wait by having a place to sit......
Erik Meyle
★★★★★
8 months ago
Better than my local NAPA.had all the quality parts I needed.
Mark Miele
★★★★★
3 years ago
Stopped in 3/15/23. Staff was friendly ,courteous, and professional. Facility clean and well stocked. Good store hours. It's bigger than it looks from the outside. Didn't have what I needed on hand, but took some time to look up a replacement and were able to get it in the next day. I recommend and look forward to returning for anything my horseless carriage might need.
