NAPA Auto Parts

Renita Teasley

★★★★★

Edited 7 years ago

This morning I ran into autozone as soon as they opened the doors. I said please somebody help me. I need a window wiper put on asap. Its going to rain today. And i need to get to work. Benny B. said no problem. Immediately helped me. Put on my wiper for me. And I got to work on time in Walnut creek. Excellent customer service!!! Thank you Autozone!!

Christopher Viveros (Chris)

★★★★★

4 years ago

Competitive prices - just make sure their website dooesnt have a lower price. If it does the store will match it but only if you tell them about it. Overall friendly & helpful staff.

Earl Tallman

★★★★★

Edited 4 years ago

Fantastic parts service and good advice. Always the right part with the right fit! Had an issue with a High Voltage battery in my 02 Pruis. They ordered the right battery and has honored the warranty. I highly recommend this store and there Armerican made parts.

Stacey Muir

★★★★★

4 years ago

We entered this store in search of a specific type of bolt and not only did they have the bolts but the employee that helped us went above and beyond to assist us in finding the locations of other needed parts for our repair. We are from another state, not familiar with the area and the kindness of a stranger took some of the stress we were under away. Thank you so much!

Jen Evans

★★★★★

a year ago

I go to napa a lot but today I had especially good service, I found out my taillight was out just a few minutes before the store closed, Eric went above and beyond to help me and make sure I had everything I needed. Thank you Eric at napa!

john vizurraga

★★★★★

a year ago

customer support was excellent. What they didn't have in stock was ordered for next day Pick up.

Jack G

★☆☆☆☆

3 years ago

Whoever answered the phone today on today’s date 2/16/23 they gave the most worst disrespectful communication and I asked for something all I got was no they didn’t even bother to look at ask when I ask for the manager she was like I was the manager and then hung up on me if I were you I wouldn’t go shopping here unless you want to be disrespected It’s funny because their store in Fairfield help me no problem and it’s crazy. I have to drive that far two hours away, just to be helped by some gentleman compared to Vallejo, which is filled with a bunch of tweakers and kids who don’t know what they’re doing. I don’t know why you hire people like that.

Scott Todd

★★★★★

3 years ago

Their fleet service parts for my 03 explorer are the best replacement parts I ever bought also for my 98 Taurus. New upper ball joints for my truck are Awesome. People are great know their stuff And the delivery person also. WOW

Ryan O'Dell

★★★★★

8 years ago

Manager is great here. He's willing to help out when a customers in need. That level of customer service has trickled down to the team members as well. I've always had great customer service with anyone I've worked with.

Joe Ricketts

★☆☆☆☆

Edited 4 years ago

The absolute worst customer service of any place I have ever done business with. Do not deal with these people. The tall skinny lady lied straight to my face. My two day order took six days. No one contacted me when my order came in. They didn't apologize, and they didn't care when I refused the order. She scoffed when I told her to make it right or she would lose my business. They have lost my business forever.

Grace Sanchez

★★★★★

a year ago

Great customer service! The young gentleman helped us choose which part was perfect for our car and was very knowledgeable throughout our experience here! Thank you!

Jill Corbie

★★★★★

a year ago

We found this place by accident and I feel like we struck gold. Shea very kindly went out of his way to help my husband fix a minor but debilitating problem with our car. Thank you so much! We don't live in the area but we'll definitely recommend this store to others.

Linda Pallotta

★★★★★

a year ago

We purchased wipers, and we weren't sure they were the right ones. The employee who helped us went above and beyond to treat us right and get us what we needed. He was very helpful. If I'm ever in the area again and need parts, I won't hesitate to stop by here.

Gaspard R

★☆☆☆☆

a year ago

Don’t waste your time here. If you need something like fluids or a battery, then I suppose you can go ahead, but if you need anything specific like suspension, steering, engine components or electronics, don’t even bother with this location. I ordered an axle (I even gave the vin number when ordering) and was given the wrong part. I knew it was wrong because when I took it out of the box and compared side by side. Some of the notches did not match up with the oem part and it was about 3.5mm longer. I tried to return it and was told that it looked like I had installed the part and that my return could not be accepted. The girl at the register literally ripped the box open and tore the foam covers when checking the box just to tell me that. I was going to contact corporate but I decided not to waste any more of my time dealing with this. Time is more valuable than the 200 dollars I lost to these incompetent employees. The only reason I spend time we toting this is so you don’t get screwed over by these nincompoops. I miss when they had the older gentlemen working here a few years back. So If you really must get something from this company, I would recommend you go to the location in Fairfield or Sanrafael. Those locations have more competent employees compared to this one. In case this was too long for you to read, this is what happened: I, 1.received the wrong part despite giving correct info when ordering. 2. Got accused of being a scammer when I tried to return the wrong part they gave me. Go somewhere else other than here 👍

M. Reyes

★☆☆☆☆

a year ago

They dont even acknowledge you. Dont waste your time. A female employee was more concerned about if anyone wanted taco bell or jack in the box for lunch instead of helping the customers. Great customer service skills at its finest 🤦‍♂️

rocky nunez

★☆☆☆☆

4 years ago

Do not go to this Napa store @ 2999 Sonoma in Vallejo !! First time placed online order that was supposed to be ready for pick up in two days when a week passed I called to get a status update and they said the store never ordered the parts from their warehouse . Second time I placed an order and called on the date I was given to make sure they ordered parts and have them . They did not and they got them the next day but they shorted me one spark plug and two out of the five they gave me we're damaged and not usable not to mention every one was out of spec on the gaps .

T Brown

★☆☆☆☆

9 months ago

Don’t shop here if you need automotive parts, or need to get your work trucks back on the road. Worst customer service. Can’t get an order straight. After shopping here weekly since 2011 I am done. Need to spend 20 minutes on the phone to “spoon feed” them the parts list, they still messed me up three times in the past week, costing me big $$. Nothing in stock, shelves are partially empty, parking lot is full of weeds and trash. Called Corporate and I see they finally cleaned it up. Expecting another call back from corporate today to discuss why they staff untrained parts counter people.