NAPA Auto Parts

cesar olivares

★★★★★

4 years ago

I want to give a big thanks to Beatrice for helping me out with all my Auto Parts needs. She was very professional and knowledgeable on all the questions I had. Thank you for your help and suggestions car is running good now, But if something comes up I’ll definitely be back.

jeremy o

★☆☆☆☆

3 years ago

Ordered ac compressor o rings. Forgot to Pic them up. Lost receipt. They had no way of finding my parts, not under a phone number no call that parts arrived. Best $26 bucks I ever spent to learn not to deal with this store. Burbank auto parts was legit. Napa came in no good.

Teresa Baughholmesdurment

★★★★★

2 months ago

When nobody else has the tool Napa does

Tony Lopez

★★★★★

2 years ago

Amazing customer service !!! I was in need of a battery for my 2017 GTI. Unfortunately I did not get her name but she was a more mature lady ! She really went above and beyond and hooked me up with a battery. I hope you read this and know you are a godsend !

Jack Andrad

★★★★★

a year ago

I can’t say enough about this Napa store, Jose Martinez was instrumental in helping me with my alternator issue, he went way above and beyond customer service to make sure I was taken care of, hats off to Jose and the team!

Gary

★★★★★

2 years ago

Yolanda & Nancy were EXTRA patient & professional & experienced & helpful to get a BETTER battery for my car at the BEST PRICE. FULLY stocked inventory, easy parking, pleased as punch!

jaime Gonzalez

★★★★★

a year ago

Went to this store in April and bought ignition igniter module for my sons Lexus. Unfortunately I believe due to the sudden heatwave we've been having module failed while I was visiting my son in Mission Viejo. My son is a United States Marine and needed to get back on base so the only alternative was to purchase igniter module from a Lexus dealership. I went to NAPA to return faulty module and was attended to by the store manager YOLANDA. She explained to me that the warranty stated that the module had a three year warranty. I described to YOLANDA the unfortunate incident my son was in and I really had no choice but to pay the Lexus dealer their ridiculous price for a new module. YOLANDA explained to me that she was going to make an exception and refund me the money I had spent on the NAPA product. I understand that this store took a loss for my original purchase which was $420. YOLANDA showed me that she is a woman of strong moral character and the EPITOME of what a store manager should be. She is a true asset to NAPA because of her understanding and professionalism I will go out of my way to continue doing business with this store, even though I'm traveling from L.A to Burbank. I left giving YOLANDA a huge hug of appreciation. She is a PRIME example of providing excellent customer service and satisfaction. YOLANDA may God bless you and may He provide for all your needs.

Essam Timani

★☆☆☆☆

a year ago

They don’t carry any 5w40 oil whatsoever. And a pennzoil 5w30 high mileage costs $15 so expensive and I can tell it’s been sitting there forever because I can see the big amount of dust on it like it was in the attic for 10 years

Jerome Palacios Myerson

★★★★★

3 years ago

I needed a AAA battery replacement and they were happy to help with the exchange. Special thanks to the clerk that helped out this morning. She was professional, courteous, and quick. I really felt like I received red-carpet treatment so I'll definitely stop by here for my next parts order. I wish I could give six stars! ⭐⭐⭐⭐⭐⭐

Im2Lost

★★★★★

5 months ago

Helpful, well stocked, bad parking, not bad overall.

Darin Senestraro

★☆☆☆☆

a year ago

Purchased some parts at Napa online. Unfortunately the air filters didn’t fit even though the site said they would Napa online says parts can be returned at ANY Napa store. I'd called the El Monte store last week and they told me the same thing. When I arrived at the Burbank Napa store a woman in the parking lot saw my box and asked if I’d purchased online. I said I had and she immediately said I could not return them there. I asked why and she said they could but she wouldn’t. No reason was given but she says she’s the manager: "Respect my AUTHORITAY" I told her what the Napa site said, what El Monte had told me and that I’d traveled 25 minutes. Still she refused. I was VERY pissed Finally she gave in but again didn't say why she'd changed her mind. My yelling may have helped. Great customer service She should be fired for refusing to comply with Napa policies. Who does she think she is? Arrogant rude and stupid is what. I’ll never do business with Napa again.

Rico Burgos

★★★★☆

6 months ago

Went there to pick up an online order. Fast and easy. Good parking

Casa de Guadalupe

★★★★★

5 years ago

They were the only ones in town that had the battery I needed in stock. Very friendly and courteous. Better price than quotes I received for other locations to order for me. Thank you Ivan!

Mick Dee

★★★★★

3 years ago

Yolanda is amazing! She always does her best to hunt down my parts. She is awesome! Thank you Yolanda! Always a pleasure doing business and I appreciate all your help😊😊

mr4523mr

★★★★☆

4 months ago

Limited parking and in-store inventory, but helpful staff. They referred me to a different nearby auto parts store to find what I needed.

Jane Roxanne Beamon

★★★★☆

Edited 7 years ago

Polite staff. Seems to be pretty well stocked. They do have good prices on deep cycle batteries, I've been checking around and they have the best prices. Added: I did purchase the battery last week and they were nice enough to carry it out to the truck and help determine a size that fit.

Kaveh E

★☆☆☆☆

a month ago

I called to ask about ordering two Odyssey AGM batteries I saw on the Napa website. The manager Yolanda basically did everything in her power to turn down my money. First she told me that she doesn’t stock this battery in her store and that she only has one driver, so if I order them online, she doesn’t know when they’ll be able to deliver the batteries. Then, I asked about fitment and if for some reason they don’t work with my battery tray, can I return online orders to her store since I live nearby, and she said that she would rather that I didn’t because she doesn’t even stock this battery to begin with. Then she tried to talk me into buying some other brand. I don’t know, maybe she was having a bad day, but she put in a lot of effort to turn away my business. Mind you, Napa is an authorized dealer for odyssey.