NAPA Auto Parts

Ernesto Berumen

★★★★★

2 years ago

First of all lets start with i was having a bad day. Car problems dam my bucket was overheating didn't have a clue why. Drove to napa walked in was greeted by Luis told him my issue he went out check it out was very knowledgeable told me thermostat was stuck took a look recommended a belt got me the right parts lend me tools got me taken care off. If you guys want good a1 service from someone who knows there stuff not just trying sell u stuff go visit Luis he know his stuff great service will be coming back.

Hayley Thompson

★★★★★

2 years ago

Sonia was VERY helpful. She even helped to guide me change out my blinker bulb. I will come back here again. NAPA is very lucky to have her.

Barry E

★★★★★

5 years ago

I went to this NAPA location because it was the nearest one to me at the time. Connie was so helpful, although she didn't have my parts in stock, she called other stores to see if they had stock. We had no such luck. Connie was so eager to help me, I believe she went Above and Beyond normal customer service. I really appreciate service like that, I will still order what I need from her location in Pearland. 5 star rating for excellent service and outstanding customer relations. Great experience!!

Phillip De La Rosa

★★★★☆

5 years ago

First time there. They found me what i needed quick and easy. Good customer service on my first experience. Not very busy so that was helpful so I could go in and out. I would definitely use them again.

G Page

★★★★★

8 years ago

Very experienced and helpful staff. This guy saved me tons of money because I was about to do a totally unnecessary repair. He guided me to the right parts which were less than $30 I came home took care of problem myself been totally happy ever since.

Kevin Murphy

★★★★★

3 years ago

Great service and professionalism. Noe was able to set me up with the correct battery and parts for my daughters car quickly and efficiently. Old fashioned customer service.

Justin Case

★☆☆☆☆

5 years ago

I called asking for form fitted oil hoses and a woman ask me to hold without explanation. 8 minutes later. I hung up with the assumption she doesn't know too much about the products in her store. Called back...the line was picked up and immediately disconnected.

Jacqueline Vallery

★★★★★

a year ago

Sonia very pleasure over phone awesome in person I continue to do business and I remend family friend

Rob McClure

★★★★★

a year ago

Alex was extremely helpful and in my opinion went above and beyond to help me out.

Gary Hornaday

★★★★★

8 years ago

This is by far the best auto parts I've ever been to. The employees are outstanding. They go above and beyond to help you and explain things to you. I will always be a life long customer from now on.

Vuong Phan

★★★★★

Edited 2 years ago

I came here 2 time and so happy with customers service. Very nice and friendly. Thank you

Jacqueline Chyr

★★★★☆

5 years ago

Doesn't know anything about cars and relies on their inaccurate system too much. They don't have the part we were looking for, so the sales rep tried to find another part that was similar. However, the amount of basic knowledge the auto store worker had on cars baffled me: "Is a 2002 Miata a Mitsubishi or a Nissan?" "The part you're looking for doesn't work for your car, it's only for manuals." "Are you sure your 2002 Mazda Miata is a manual not an automatic?" Lol! He was nice though, just not knowledgeable at all.

Editperea G

★★★★★

2 years ago

My battery left me stranded. I called and they told me to bring it and they’d work with me. Had the ride up and going in no time. Thanks!

Malcolm Martin

★★★★★

7 years ago

Great people, great service. They have almost everything you ask for. If they don't have it, they will just through hoops to get it for you.

Theresa Chrisman

★★★★★

7 months ago

Excellent service!!

Edith Gonzalez

★★★★★

6 years ago

First visit to the Napa Auto Parts in Pearland and Demetris assisted me as soon as I walked in. He was very knowledgeable and helpful! Great customer service! Thank you, Demetris!

William Rubio

★☆☆☆☆

a year ago

It’s 8:00 am says it opens at 7:30. No one in site.