Nevels Automotive Service Inc

Chris Allman

★★★★★

8 months ago

The people here always take great care of our personal and business vehicles, and prices are extremely affordable. Wouldn’t take my business anywhere else!

Ashley Renee

★★★★★

2 years ago

I’m actually really surprised by some of these ratings ! The first time I ever picked up the phone to deal with Nevel’s they were closing in 5 minutes . My check engine light had come on and my car had ran hot for a few minutes on my way home from work. Alicia answered and told me she would wait for me to get there and did. She came right out and hooked my car up to their scanner . She reset the codes and assured me everything was good which it was for a while . The second time I used them was for something minor but the way my car was running and sounding made me believe otherwise . Again, I stopped in pretty short notice and they stopped what they were doing to take a look at it . Derrick spent some time with me and my car thoroughly diagnosing it and sent me on my way feeling safe and very much satisfied . He never even charged me . As I write this review I am currently waiting for them to get a part they ordered to do a pretty big job for my car this Monday. I have confidence that they know what they’re doing to make my car safe and that I am getting the best deal they could offer . Alicia is so friendly and has a great deal of knowledge when it comes to vehicles ! She really makes you feel like you’re a life long friend of the family . I have no doubt my car will be back as good as new come Tuesday . I’m lucky to have found this shop! And fyi … I had an appointment with meinike the same day and the tech on duty expected me to leave my car for days without being able to project when it would be looked at or what the problem could possibly be . He had no sympathy or care in the world for my situation. This is why I’ll forever support our local family owned businesses even if they do have to charge a little more . The raport they build is worth it to me at the end of the day.

Michael Odom

★★★★★

Edited 2 years ago

Derrek, Jared, and Alisha are great. I've been bringing the family cars here for a few years now. Anytime we have had to get something repaired, Nevel's has explained the suggested repair and given me options for fixing the issue based on affordability and likelihood of the cheaper options fixing the issue. They have always been upfront and honest with me about what they think should be done, and what can be done so I can make the best financial decision. I have never felt mislead or taken advantage of. I highly recommend this shop.

Michele Enfinger

★☆☆☆☆

3 years ago

Long story short, our vehicle went to Neville's 3 times and they STILL didn't fix the issue. When I called them the female answering the phone was either rude for no reason, or hung up on me, usually both! Their customer service skills are appalling. Their skill for repairing what they advertise? Non-existent!!! Don't waste your time or your money. We spent over $3,000 and our vehicle came home in worse condition than when we took it there to get fixed! I'm the type that won't complain if my order is brought to me and it's wrong ...I don't complain, but I'm complaining about this place!

Fiona Becker

★★★★★

2 years ago

Great place. The check engine light was coming on as we were passing through, hauling our travel trailer on a multi-month trip. Stopped in the afternoon, while they had lots of work up on the racks. One of the mechanics ran a scan for us, right away, out in the lot, determined that it wasn’t anything we needed to immediately worry about, and sent us on our way, free of charge for the scan. It’s great to find shops like this.

Zane Jordan

★☆☆☆☆

2 years ago

I’m sure they do solid work for the most part. I asked for an inspection and was told the van was in great shape besides needing struts and shocks later. I purchased the vehicle based off their inspection and did $2300 of work with them. Not even 2 weeks later the van shut down on the highway due to bad coil packs. I took it back to Nevel’s and they diagnosed the problem but refused to fix it without charging. I understand that inspections cannot include everything, and had this been months down the road, all good. But less than 2 weeks later I’m having issues after you give your word it’s in great shape? Right thing to do would be to replace the coil packs at no cost to me, or don’t say you stand by your work when your clearly don’t stand by your inspections. Be cautious of Nevel’s.

Armon Hamma

★☆☆☆☆

3 years ago

I’ve been loyal to this shop for 5+ years and my grandfather was for 15+…up until now. They took care of all of my vehicles and did a decent job up until management changed. Not about customers anymore, it’s purely about how much they can get out of your pockets. My car sat untouched for a month and then I was told there was metal in my transmission. A month later. Then they tell me they can find a transmission and install it for double the cost of every single other shop in Pensacola that I’d gotten a price from..(that actually works on bmws). Good luck.

Alisha Justice

★★★★★

2 years ago

Took my 2013 RAM in when the power steering went out. Thinking it was going to be a very costly repair due to it having an electric power steering module. The power steering suddenly started working when we were in the parking lot having it looked at. We decided to just let it be until it went out again. While leaving the parking lot the mechanic stopped me and asked to check one other thing. He ran diagnostic on the battery and alternator. My alternator was going out and he caught it. They had my truck serviced and road worthy in a matter of an hour. We ended up taking our beetle over to have them look at it also. Talk about a fair, friendly and honest business! That’s hard to come by this day and age and especially in automotive repair! We will be using them for our service needs from here on out even with the hour drive from our home!

Alleisha

★★★★★

4 years ago

I unfortunately live in Indiana now, but I am from Pensacola originally. I came for vacation, and needed my cars front end inspected after the 1000 mile trip. It was shaking and made me feel uncomfortable to drive. My mechanic was very knowledgeable. I feel like he went above and beyond for me. I needed my rotors and brake pads replaced. He ordered the parts and had them changed out within a couple hours. Which was nice and unexpected since I didn't even have an appointment and didn't get there until after 3 and they close at 5. He got me a great deal as well and also was very reasonable with labor cost. He was very friendly and held a conversation with me instead of making me wait in the lobby for hrs bored on my phone. I really enjoyed my experience and would absolutely recommend this shop and the mechanic that helped me. His name is Jared, tell him alleisha sent ya. 🤗

Francesca Jenneman

★★★★★

a year ago

It was Friday and we were leaving town from vacationing. My car stopped accelerating on the freeway and the engine light came on. Derrek was so considerate on trying things he could that would work without having to cost me putting a new fuel pump in. He said he would stay as long as it took so we could get on our way. He put a fuel pump roller that had broke off from the fuel pump on and the car started accelerating again. Just wanted to thank him by telling everyone he is honest, they know what they are doing, and the whole staff was on the phone looking for the part I needed. Thank you again Derrick.

Betsey Duplin

★★★★★

5 years ago

I did not have a car repair shop here in Pensacola and asked for recommendations on Next Door. Many people recommended Nevels as being honest, reliable, knowledgeable, professional and reasonably priced. I gave a call and spoke with Hugh and he was very accommodating. I brought my car in the next morning to have them run diagnostics to determine what was wrong. I was quite worried it was the transmission. I got a call back and they had found what the problem was (not the transmission) and gave me an estimate. There was another thing they found which was not a surprise to me and they quoted a price on that too. I asked them to price out a new resistor for my a/c fan. I had gotten an estimate from where I get my oil changed quite a while ago. They came in within a few dollars of each other. I felt the material and labor prices were all reasonable. They explained exactly what was wrong with the car and what would be needed to repair it. They were able to work on my car that day and did all of the work and were done an hour before they estimated. Jeff did an outstanding job and my car is driving better now than it has in ages. Both of these gentlemen were very professional, knowledgeable and kind. I am very happy to know that I have a trustworthy car repair shop for any future repairs my car may need. I highly recommend them.

Rick Dreadin

★★★★★

Edited a year ago

This mechanic shop is very thorough. Alicia the front office girl is outstanding. SHe made calls on my vehicle and kept me updated. This will be my go-to shop. Just a note about a comment someone made about checking out a vehicle...coil packs can go at anytime. I had a BMW Z4 driving down the freeway running fine when two of the coil packs went out. This is a very very good automotive shop. You can trust what they say and any work they perform.

Donna Gosbee

★★★★★

a year ago

Excellent service. They let me know up front how much the repairs will be, and are always spot on. My mom's older Jeep has problems with the power window mechanisms - all four windows have ended up malfunctioning over the past year, and Nevels has been able to get us in quickly to repair/replace the problem each time, and explain the different options. Highly recommend.

Angel Britnell

★★★★★

9 months ago

Nevels has been our go to mechanic shop for 7 years now. They are honest, Straight Shooters, that don't try to fix what isn't broken. They are comparable in price as much as they can be, with the price of labor these days. We've always been happy with the work that they've done.

Valerie Whitney

★★★★★

9 months ago

I have been using Nevels, for years. They are very professional, and explain everything to you, about your car. If you are looking for a good mechanic, check them out. Thank you, Derek and the nicest lady at the front counter. She is the best ❤️

Maelea Foster

★★★★★

7 months ago

I was already in a bad place when my car stopped working. They had my car for a week trying to get it started again. Turns out the engine was locked and it needed a whole new engine and they were nice enough to wave the diagnostic fee and gave me as much time as I needed to make arrangements to have the car junked. I feel they are honest good people that work there. And will use them for any other car problems I have in the future.

Mark “Zoo” Zuchowskl

★★★★★

5 months ago

My truck will never go anywhere else, but Neville’s. Awesome work. Under promised and over delivered. I can’t say enough about the shop If you don’t wanna get screwed by the other guys bring your car to Neville’s on Michigan Avenue for now on. Again the only place I will shop with my truck.