About Business
Residents of Pensacola, FL, Pensacola have long trusted Pep Boys for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto repair shop, Oil change service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 341 reviews. Throughout Pensacola, and particularly in Pensacola, FL, Pep Boys is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Pep Boys for any Car Repair inquiries or to schedule a visit to their Pensacola, FL facility.
Google Reviews
Kendra Williams
★★★★★
2 weeks ago
The 9th Ave location was a lifesaver! They helped fix an issue missed by another location, were super nice, and actually helped educate me on a few things re: car longevity. Definitely best location in town.
Ashley AK
★★★★★
4 months ago
This is my new spot!!!!! I’m highly impressed. Was in and out on a Sunday after a battery emergency. Drove to another place down the road and they refused to change my battery because it was in the trunk so I googled the next closest and took my business to Pep Boys. Warm hospitality- offered me the remote a cookie and drinks, and continually kept me updated during my cars process. Made several recommendations of things with absolutely zero pressure. I was in and out in around an hour if that. Walt was awesome and I’ll def be back.
SK Mason
★★★
☆☆
5 months ago
I'm doing three stars instead of two and here is why: I went in for an oil change and asked about obtaining some new tires. I was given a verbal quote for the cost, and told the guy I would need five tires as I drive a Jeep. He told me "about $2k or $2100". That sounds great! My parents just got new tires from Discount Tires and paid about $2400, so I thought I was getting a great deal! I was going about an inch bigger than my previous tires, too. I schedule the appointment, drop off my vehicle, and I'm told it'll be about an hour and a half once the truck drops off the tires (which is usually in the morning). I finally call around 3:00 and they told me they were just now getting my car started because the truck just arrived. Okay, fine. How long are we thinking? When I set everything up, I told them I needed my vehicle by 5:00 or 5:30 at the latest! They said "give us an hour and a half". I show up at 5:00, TWO HOURS LATER and they explain to me that they are having issues with putting my tires on and can they keep my vehicle OVERNIGHT. What option do I have? My car in it's current state doesn't have tires and I have some place I need to be. I find alternate transportation and leave my vehicle up there and I'm told it'll be ready in the morning. I get a call and a bill and my total is almost $2700!!!! Walt, the person in the store, was beyond helpful in getting my bill lowered to just under $2500, which is why I'm giving three stars instead of two. The verbal quote I was given apparently did not factor in any additional work to be done (such as an alignment). This felt very scammy to me. Why wouldn't you include everything in the number you are presenting to someone? I know for a fact that I could have gone to Discount Tires, gotten five tires in about an hour, not had to leave my vehicle overnight and find alternate transportation and probably pay less as well. I am disappointed in Pep Boys for sure, but want to make sure Walt gets his recognition for the role he played in assisting me. I probably won't go back there ever again, even though they did a great job with the oil change. Thanks again, Walt!
George Rials
★★★★★
5 months ago
Shad and the team at Pep Boys 9th and Tippin in Pensacola, FL are on their game and provide exceptional service. The Milton, FL location had high staffing turnover and struggled to correct a routine TPMS sensor fault. Shad was at the Milton location augmenting the staff for a day. I could tell he had command of the business. Ultimately, the Milton store told me I needed to take my vehicle to a Ford dealer. Unsolicited, I drove to Pensacola recalling Shad managed the 9th and Tippin location. He remembered me and the issue and they resolved it promptly and professionally. Having and retaining the right people is critical. Highly recommend this location.
Andrew Goins
★★★★★
4 months ago
Bradley was amazing! I have a 2016 jeep compass and it’s running better than ever! Super friendly, and went above and beyond. Would recommend this location everytime! Thank you!
Rose Padgett
★★★★★
5 months ago
Shad & Walt were pleasant and helpful. The whole process did not take an overly long amount of time. I made a cup of coffee and relaxed while they changed the oil in my car. The price was as expected. I asked if there were any coupons available and Shad checked.
Isi Moreira
★★★★★
6 months ago
Best experience I’ve ever had at a car mechanic. Bradley is very professional and polite. I paid a fair price for my tire as well. I would 100% recommend anyone to come here. The waiting area is also clean.
Ashley Riley
★★★★★
7 months ago
Originally stopped by Advanced to get my daughter’s battery checked but they were not able to, so we ended up at Pep Boys right next to Advanced and I’m so glad! Shad and Kaleb were fantastic!! Super quick and friendly. Very funny guys. Made the whole “have to go to the body shop” issue so stress free. I hate having to go to car places however this experience was awesome! I will definitely be making them my go to place for our car needs. Fair prices and hassle free environment! Ladies, this is your place to go and not feel awkward! Thanks again!!
Jocelyn Collins
★
☆☆☆☆
3 months ago
Brought my car in for the brakes, only got the brake fluid changed and when I received the car back, it started making a rattling noise.I tried to come back in just for them to take the car for 2 hours just to tell me that they didnt do nothing to fix it !!! Then they also added more stuff that is broken on the report?why wouldnt it say that the last time i came in literally 2 days ago.If you are looking through these reviews this is your sign not to go. This place is a money scheming place and they will take advantage of you no mayter how big the job is.this was my first experience as a young female going alone, and now i was met with dishonest men trying to scam me and ruining my confidence to even go in the first place . Real good job guys🤣 you would make more money actually doing work instead of trying to upcharge these things.
Al Bert
★★★★★
3 months ago
Pep Boys price for my battery was great and the labor price was quite reasonable. The dealer wanted $450 for installation and the battery. Pep Boys was $145 cheaper!👍😊. No more dealer service for my Equinox.
Adrain Dyson
★★★★★
3 months ago
These guys were super helpful in getting me back on the road. Had to leave my vehicle overnight since I got there late but they had great communication with me through the whole process.
ivan thompson
★★★★★
2 months ago
Receive New Tires & Brake pads Affordable Solutions were found for both and the work was great got my vehicle returned and it was running smoothly.👍
Name Unecessary
★★★★★
5 months ago
I went to pep boys to have a transmission flush and after looking at my engine they discovered something wrong with it and said it wouldn't be honest to take my money because all I would do was nothing. So pep boys at this location it was an honest place and has on his staff and I recommend it.
Madison Pritchett
★★★★★
9 months ago
Great customer service! Huge shoutout to Bradley — I urgently needed four new tires for my Audi after some unexpected issues, and they went above and beyond. Bradley personally made sure I got the exact tires I wanted/needed, even driving to pick them up. The team was quick, helpful, and professional throughout the whole process. Highly recommend!
Tabitha Barrow
★★★★★
6 months ago
Bradley at Pepboys 9th Ave Pensacola is a GEM! He went out of his way to make sure I was comfortable with coffee and expedited my service knowing I had to get back to work. He only knew I needed to get back to work because he asked what I do. This kind of personalized care in our service industry is sorely lacking these days, but people like Bradley make up the difference. 10/10
charlotte Barnes
★★★★★
2 months ago
Pensacola Fl store on 9th ave didn't give up! Thanks Chad for being kind. You took care of everything and made it happen!!
Oh Spyder
★★★★★
2 weeks ago
Adam was awesome. They also support military. Will be back for sure.
Billie Martz
★★★★★
Edited 6 months ago
Just wanted to add we had ANOTHER excellent experience. Our car would not start. We called Pep Boys. They came to the house, towed the car to the facility, and fixed the issue (battery problems). They responded so quickly, and the price was VERY good. We will continue to use them as needed. Professional, fast, and courteous. We were very grateful we did not have to be without the car for any length of time. Took the car to them in the morning and our air conditioner was fixed the same day. They also addressed a few other smaller issues that needed done as well. Polite, knowledgeable, and EXCELLENT service. I thought they were a bit pricey, BUT I'll live with it because of the speedy service. I will use them again.
Michael Shepherd
★★★★★
6 months ago
Bradley was awesome. They fixed my Kia same day. Really quick and professional. Love coming here
Al Z
★★★★★
10 months ago
I've been going to this particular Pep Boys since I arrived in Pensacola in 2016. For me if it ain't broke, don't fix it. The service is great but more importantly to me is the customer service. They tell you exactly what is wrong with your vehicle, if it needs repair or a full replacement and look for ways to save you some cash in the process. The staff is professional and know what they are doing. Give them a try...
