Newmoyer Mercedes Specialist, LLC

jeffro johnson

★★★★★

7 years ago

I needed a quick repair on my Mercedes Benz that was going to be very costy at the dealership. New Moyer Mercedes came through at the last minute to fix my repair before I went out of town and saved me a ton of money at the same time.

Laylah Marcos

★★★★★

11 years ago

I have a 2007 Mercedes Benz E63. It had a check engine light on so I took it in to Newmoyer Mercedes. Ryan, the owner, met me immediatly and stopped what he was doing to look at my car. He quickly diagnosed the problem as being the crankshaft sensor and immediatly replaced it. Problem was solved fast while I waited. I was impressed by both his speed and knowlegde. Thank you!

bryan hatton

★★★★★

8 years ago

Awesome service. Went to them for a sporadic AC problem. They took the time to check everything rather than just start replacing parts. He found some bare wires that was causing the fault. Repaired the wires and the AC works like a champ!! I will definitely be a return customer and will recommend them to all my friends. Thanks!!

euphoriaDSM

★★★★☆

7 years ago

Ryan does great work. He’s maintained the last 3 Mercedes that I’ve had with no issues. It’s nice that he’ll chat with you and explain what’s going on unlike the dealership.

gabriela frommelt

★★★★★

7 years ago

New Moyer Mercedes-Benz has always helped us with our cars. Ryan could work on a Mercedes Benz blindfolded. Very reliable and professional. I've sent lots of people to them. Well recommended!

ther1rida ther1rida

★★★★★

9 years ago

I take my Mercedes E300 Turbodiesel and my CLK55 AMG to Newmoyer. They are extremely knowledgeable and charge a fair price on the work performed. I have NEVER felt cheated or overcharged, which seems rare in Wilmington. The head mechanic usually comes right out, even if he is busy, and goes over everything 1-on-1 with everyone and does NOT make you feel stupid. I do ALL servicing on my 2 Mercedes, and they do everything beyond that for me. The lady in the office knows her parts!! I get all my oil, filters, fluids, parts, etc. from them at a fair price. It feels good not to get gauged at the dealership.

Alisha Fleming

★★★★★

11 years ago

Ryan is AWESOME!! Does great work and is very honest. I would never take my Mercedes anywhere else. Saves me money everytime and is very proactive. Highly recommend!!

Stephen Morris

★★★★★

7 years ago

I have been getting both of my Mercedes serviced and repaired by Ryan and Alicia for years now. Absolutely dependable and honest. Pricing is better than the dealership any day of the week. Thank you so much for providing a service for the community. Definitely recommend to everyone I know

Diane Cooke

★★★★★

11 years ago

I feel so lucky to have found Ryan. He has done a great job servicing my E320 CDI. The dealer seemed almost afraid to change out the glow plugs telling me the job could cost $4000. Ryan changed all of them for a whole lot less. He and his wife are both very knowledgeable and willing to explain everything that they do. It's nice to talk personally to the mechanic who's working on your car.

Paul Welch

★★☆☆☆

2 years ago

Took my Chrysler Crossfire SRT6 to Newmoyer Mercedes Specialist because the engine is a Mercedes AMG supercharged motor and was leaking oil from the valve cover gaskets and had what I thought, was a coolant leak which I suspected from seeing water pooled up on the lower valance near the water pump. After a few days they called with the diagnosis. They told me the valve cover gaskets were leaking, the oil cooler seal was leaking and the drive belt needed replacing. They also told me that the oil was so bad that they recommended changing the oil twice. As for the coolant leak, I was told that they couldn't find any signs of a leak even after pressure testing the coolant system with the exceptions of a small amount of residue under the water pump and the fact that they had to add a little coolant due to it being low. I was quoted $1,570.00 for these repairs and authorized the work. After a week, I received a phone call letting me know my SRT was finished and ready to be picked up, at that time there was no mention of any increase in the bill. They stated that the valve cover gaskets were replaced along with the oil cooler seal and the drive belt. 2 oil drain plug gaskets 2 oil filters, 2 oil drain plugs, 16 quarts of oil, and an air filter totaling $2,021.06, $450.00 more than I was quoted and than I had authorized. When I asked about the difference I was told that the quote for $1,570.00 didn't include some of the items. Now I understand that things can be forgotten but it would have been nice to have known my bill was way higher before completing the work. Ultimately, I could have done the valve cover job myself (not that I wanted to) and the oil change, for that matter, and saved myself 2 grand. I definitely will not be going back nor will I refer anyone there.

Carlos Landin

★★★★★

2 years ago

Dropped off a 2006 CLK 350, the convertible top wasn’t working. The price for the replacement parts from the dealership exceeded $3k, Newmoyer found a solution to have the parts rebuilt for under $1k … very pleased with the shop’s willingness to find a more affordable solution. Can’t wait to pickup the MB!

Bruce Gunter

★★★★★

2 years ago

I guess I'm just going to have to pile on... Diane and Ryan have just reinforced the idea that there do indeed exist folks who still know how to work hard and do what they say are going to do - and with a very fair price structure to boot. We have an MB SUV that I try to do most of the work on, but in this instance my wife was in Wilmington (5 hours from our home) and I was travelling for work. We had a suspension issue that made the MB unsafe to drive and had struck out in terms of shops recommended by friends. So lucky to come across Newmoyer on Google and we are extremely pleased in all regards. First, as the repair was holding up my wife's return home, the schedule was adjusted to allow the fix to occur- in fact even sooner than the expectation given. They did exactly as I requested- and actually a bit more, leaving me wishing they lived near us instead of Wilmington. So, if you'd like the combination of a skilled MB technician, a practical and reasonable approach to business, a responsive and understanding business willing to go the extra mile to help someone out- then Newmoyer is where you need to take your ride. You're cheating yourself if you go anywhere else.

James R

★★★★★

2 years ago

Newmoyer looked over my used CLK320 convertible that I had just purchased to make sure everything looked sound. They also fixed a few minor issues I was having with the car. They did an awesome job fixing the issues and gave me peace of mind in taking my car on a longer road trip (thankfully nothing wrong with the car!). All in all they charged under $300 for a complete diagnosis of the car and to fix the couple of minor issues I was having with it (no parts required). I was worried about buying an older Mercedes due to the fear of expensive repairs. Newmoyer has eased those fears as what they charged me was less than I was anticipating AND they know the brand inside and out. I will hopefully not need them anytime soon, but when I do, Newmoyer will be my only stop. Thank you!

Christopher Booty

★★★★★

a year ago

Had a pre purchase inspection done and was very happy with the service. Friendly, professional and very reasonable. I didn’t buy the car based on what was found during the inspection. Saved me a lot of money and lots of headaches.

John Viano

★★★★★

a year ago

I've been a customer for about a year or so now. I recently experienced an issue with my SL550 on the way back from Raleigh and called Newmoyer's for advice. Diane was very helpful in explaining I was ok to drive the car to their shop. Once I arrived, Ryan immediately did a diagnostic and determined the issue. They placed an order for the part and installed it the next day. I can't thank Ryan and Diane enough for their response to my concern. I highly recommend their shop for Mercedes service.

Le Baron Fitz

★★★★★

11 months ago

Ryan has worked on my vehicles in the past. I moved away from the area, and it had been some time since Ryan serviced my vehicles. I purchased a vehicle in my new area, and it needed servicing. I tried a local shop in the Kinston area but was not pleased with the results. My car was in the local shop from Feb 7 to April 4 with no work being done on the car despite countless communications to the contrary that progress was being made. I had the car towed to Newmoyer Mercedes, and within a week the car was ready. Ryan did an excellent job, and the ride home was enjoyable and restored my confidence in the car and Ryan's team. Each step of the way I was notified and involved in the work to be completed, and to be honest, that is all a customer wants: communication about what is being done and the approach that will be taken. Much like a doctor's visit. Ryan has my business for as long as I am driving.

Michelle Clark-Bradley

★★★★★

4 months ago

Newmoyer Mercedes was so wonderful, patient & helpful any time I brought my SUV there. I always felt like Ryan was being diligent in my repairs/service, and the cost was very reasonable. Diane was always very responsive & accommodating with my schedule. I highly recommend Newmoyer Mercedes to anyone with a Mercedes.