Wilmington Tire and Auto

Kathy Fossett

★★★★★

2 weeks ago

Had ordered tires from another place and the company said our vehicle weighed too much for their lift. Called Wilmington Tire and Auto and they were more than happy to mount our new tires and align our truck as well. Will definitely use them again

Jonathan Harris

★★☆☆☆

a month ago

These guys are not good mechanics, but can change tires just fine. It took me way too long to figure this out. Don’t let their niceness fool you either. As soon as something goes wrong, they get flustered and drop the nice act. Brake jobs on two different cars, both had to be returned. One starter issue that brought me back there three times, and after way too much money, the issue was still not fixed (I took it to different mechanic and it was fixed with no issue at all). Alignment…had to go back. I have had work done there where I was billed for more hours than the car was actually in their shop. I asked for a part number for a part they replaced…they simply wouldn’t give it to me. It turns out they charged 4x the price they picked it up for at Carquest. Labor hours are about ~$170. If you end up there, you HAVE to say no to the inevitable up sale. They will charge crazy amounts for cheap parts and poor skill. They will smile and be warm and welcoming, but that makes it that much worse when they ultimately send you through the wringer.

Brittney Mirek

★☆☆☆☆

2 months ago

I’m extremely disappointed with my experience here and will not be returning. I was charged $656 to replace the main battery on my 2018 Chrysler Pacifica. While I felt the price was outrageous, I needed my vehicle immediately for work and my kids, so I paid it. After the battery was replaced, the airbag light and code were still on, something that should have been handled during the original service. I was told the auxiliary battery needed to be replaced to resolve the issue. That battery has been dead for two years and only controls the start stop system. Nothing else has failed during that time, and readily available information confirms it is not required for normal operation. I declined the additional service. When I brought the car back just to have the code cleared, the mechanic told me over the phone that he tried and it would not clear, again insisting I needed to replace the auxiliary battery. When I picked up the vehicle, the code was cleared anyway, without replacing that battery, directly contradicting what I had been told. Beyond this visit, every service I’ve had here this year has been significantly overpriced, and I’ve had to return multiple times for issues that should have been handled correctly the first time. I was not treated with respect, and based on my experiences, I seriously question the honesty and competence of the work being done. I regret spending thousands of dollars here this year. Take your car somewhere else.

R Senei

★★★★★

3 weeks ago

Bill and Charlie in the Ogden facility are just terrific--I have dealt with them several times now for various issues on both of my cars and find them to be easy to work with, knowledgeable, accommodating and extremely helpful. Happy to have them in my own backyard so to speak. Ron

Gabrielle Blake

★★★★★

3 months ago

They picked my car up from work to inspect my brake pads squealing occasionally. Luckily they still had good life to them and the brake system was working fine. I ended up not needing any services and they were honest about that. It would have been easy for them to tell me I needed new pads to get the money but instead they were honest for the customer. Would definitely recommend and will return for future service.

Jason Righter

★★★★★

2 months ago

We’ve been bringing our vehicles to Wilmington Tire and Auto for years, and they still find ways to impress me. Dropped my truck off for new tires, an alignment, and an oil change, expecting it to take most of the morning. They called me just an hour later saying it was ready! If I’d known I was getting 'pit crew' speed, I would’ve just waited there and let my wife sleep in! Fast, professional, and reliable as always.

Shannon Ackermann

★★★★★

3 weeks ago

Wilming tire and auto - this tribe of people are incredible. They are professional, speak English, and have empathy in a way that many others in their undustry do not have. I look forward to partnering with them in the future on my automotive needs!!

Vince Fernandez

★★★★★

2 months ago

I go to Wilmington Tire and Auto every year to get both of my cars inspected. I never have trouble getting in and they have me out reasonably quick…no long wait like at some dealerships. I would highly recommend Wilmington Tire and Auto to friends and family.

Yanal Masri

★☆☆☆☆

3 weeks ago

Went to have a pressure test done on my car to fix a leaking coolant issue. They said it was two hoses and I had a cover gasket that was leaking. They wanted $800 for this repair and I found a local garage that did it for $400. Also it wasn't the two hoses it was just the clamps on the hoses. Also they charged $100 just to do the pressure test but you can get a hand pump off of Amazon and do it yourself for like 20 bucks. The garage alternative I went to did it for free. These guys charge way too much money don't go here.

Drew Blakely

★★★★★

4 months ago

Another service center told me that my car needed $1500 of work — I called John & Gloria at Wilmington Tire and Auto and explained the situation. They told me to come by their shop for an honest review — turns out I didn’t need anything replaced and they did my inspection free of charge! Always been the most honest auto shop in town. 10/10.

Jade

★★★★★

5 months ago

Amazing customer service!! It can be scary going to the mechanic as a little lady that doesn’t know anything. I felt confident that they weren’t over charging me and genuinely cared to make sure my car was all good before sending me back into the world. I had to come back twice for follow ups and they never made it feel like a burden to take an extra look without additional charge. Relatively fast paced service, never had to wait in line just to get seen. I’ve gone to like 4 different mechanics in Wilmington and have sought out a different place each time. But next time I have an issue I’ll definitely be back.

Gisell Gomez

★★★★★

3 months ago

I recently had an urgent need for tires, and despite my vehicle requiring a less common size, this place came through quickly and offered a fantastic price. Their service was highly accommodating and affordable, making the whole experience a breeze. I highly recommend them!

Thom Potratz

★★★★★

4 months ago

We’ve taken multiple family cars to Wilmington Tire & Auto for at least 8–10 years. The staff have always been terrific, from the moment they picked up the phone, throughout the check-in. They clearly explained what the mechanics recommended, but made no attempts at encouraging the work had to be, didn’t ’upsell’ let alone tried to scare us into making the repairs. And the service work, and the charges have always been spot on. Easy to see why we keep going back, and will continue to do so.

David Larson

★★★★★

6 months ago

We easily scheduled an appointment with the primary goal of updating our NC state inspection. The technician discovered an issue with one of the tires. The team was great in terms of explaining the issues and the options. We were able to solve the issue quickly and cost effectively. We will be back.

Barbara Miller

★★★★★

5 months ago

Had sway bar replaced, and the price was reasonable, and I was able to get my car done the same day. They have excellent customer service, and the shop is modern and clean. If you need a ride home or to work, they provide that service also! Thank you to all the guys at Wilmington Tire and Auto!

seby

★★★★★

3 months ago

I used a private mechanic for several years until he retired. Then I bounced around until one day I needed some tires. From the first moment that I opened the door to Wilmington Tire I knew I was home. These men and women are absolutely great. If a person does not go to Wilmington Tire and continues to use the bad mechanics then they get what they deserve. By the way we have been with them for around 3 years and we are not going anywhere else.

Sara Wimmer

★★★★★

4 months ago

Highly recommend! I was visiting Wilmington for a tennis tournament and I got a flat tire on my way in. Gloria, who works at the front desk was absolutely amazing and accommodating. Great attitude that takes care of business. Very helpful staff that made an annoying incident painless and easy.