Nick's Automotive

createjerm

★★★★★

a year ago

Special thanks to Brandy & Kris for helping me out with my car needs any time I call. I have taken my car there over 5 times now and am never disappointed. Fair pricing & wait times for repairs. Will continue to take my car there and recommend many of my family and friends there too!

Kaylee Rogers

★☆☆☆☆

a year ago

I brought my car in to fix the strut along with a couple other things. They kept my car for months (not exaggerating) “waiting on a part". After countless phone calls, they finally told me they could fix my car but my insurance wasn't going to give them enough money and wanted me to pay the difference. I ended up going and picking up my car after they fixed ONE thing on it, telling them I didn't want them to do anything to it anymore and that I’d take it somewhere else. I paid out of pocket for the service that was completed and went on my way. A while later I found out they ended up billing my insurance for everything anyway and banking the money for work they didn't even do. I'm a young college student, and they definitely took advantage of my situation. The unprofessionalism shows in these reviews as well, almost every single bad review has a snarky comment from them on how nothing was their fault. Incredibly unprofessional, super shady, don't bring your car here

Zach Kincaid

★★★★★

4 years ago

Kaylob has great knowledge of the fitness and calisthenics world. He worked with my 12 year old on strength, speed, and agility and we saw major improvements and gains. You won’t find a better option for a reasonable price. His energy and personality for well for my kiddo.

Elizabeth Davis

★☆☆☆☆

Edited 11 months ago

I would give zero stars. Car was squealing, replaced some belts…4 days and $500 later still squealing as soon as I drove away. They didn’t even drive it to see if they fixed the problem. Went down to Brady’s spent about $400 more, problem fixed in less than a day and gave me recommendations for future maintenance. Neal and his staff are very dishonest and extremely rude. ****I did come back and was only told by Neil that he could remove all of the parts that he installed that did not fix the problem and charge me for labor! The bill was damn near $500, but let’s argue that moot point. I will forever tell people not to use you! Customer service and word of mouth is the key to a successful business. You will never be as successful as your uncle who wasn’t a crook.

Ricky Gutierrez

★★★★★

a year ago

Thank You Nick's Automotive for making my most recent car repair experience the best car repair experience I have ever had in every phase possible! They totally delivered on everything their TV Commercial advertised. I brought in my Chevy Equinox LS to Mr. Chris the Technician & Ms. Becky the Service Advisor they Diagnosed the problem free. I arrived a little bit after 10:00 am and everything was resolved before lunch! My thermostat was going haywire and my AC/Heater dead. When time came 2 pay the bill my receipt was easy 2 understand & had a complete detail of the parts, labor, & time used for the Job. I have had the same kind of work done on previous vehicles I've owned and the Price Nick's gave was more than agreeable. I have never felt more stress relief or eagerness 2 settle up with the car repair place. Now my AC is Blasting Cold air & All the warning lights on my Dashboard gone! Thank You for Honesty & Professionalism You Guys are Absolutely everything you say you are! This IS the BEST place 2 go 4 any car repairs you may have, I promise!

Taranom Tadayon

★★★★★

a year ago

I’ve been to a lot of different mechanics and this is the mechanic I’m going to take my car to every time. They know what they’re doing and their customer service is excellent. They answer fast and they are really good at explaining. I’m just a girl that doesn’t know much about cars and I asked dozens of questions and they answered every single of it with a smile. The mechanic itself is very educated and knows what they’re talking about. And if you’re someone that can’t spend thousands of dollars on a small labor work this is your place!

Brodie Riemath

★★★★★

7 months ago

Took my sons car to see if they would be able fix our leak. Nicks took care of fast and at an affordable price! Thank you Nicks!

Erik Mendez

★★★★★

Edited a year ago

Went in a few weeks to a month ago because I was having issues with the thermostat in my car. I’d already been working on it and got pretty far in the process, but got to a point where I couldn’t figure it out. Towed it over on Friday after they closed and it was ready before I’d gotten out of work on Monday. They worked on everything and gave me a fair price to finish the work. Haven’t had issues with my car since. Thanks y'all! Update: Went and had my timing belt and an oil leaked fix for a second. Car is driving phenomenally and the service was great. Thank y’all!!

Joelle Tindal

★★★★★

a year ago

Wonderful experience with the staff at Nick's! I took my car in after driving through some heavy rain and extremely large puddles out of worry that there was something wrong, since I thought that the engine was making different sounds than it had previously. I was prepared for a worst-case scenario and an expensive repair job, but they looked over my car and test-drove it and reassured me that everything was fine! They didn't charge me anything for just taking a look at it, and I truly appreciate their honesty since they could have taken advantage of my concern and told me I needed to get something fixed or replaced when it didn't have to be. Becky provided me with great service and was very helpful, and I will definitely be coming back if/when something actually does need fixing in my car!

george barnes

★★★★★

a month ago

Came in for a transmission service nobody else in town wanted to touch. Got me done quick as they could and found a couple other things and got them done for super reasonable.

Juanita Sifuentez

★☆☆☆☆

a year ago

I took my truck to Nick Automotive for electrical issues, and a belt being off and it was a complete nightmare. They misdiagnosed the problem, charged me $1,226, and my truck is still not fixed! Instead of taking responsibility for their mistake, they refused to correct it and basically told me I was out of luck. This shop is unprofessional, lacks accountability, and clearly does not care about customer satisfaction. I highly recommend avoiding this place unless you want to waste your money and time. Look elsewhere for honest and competent service! *Sad part about Nick's was when I asked questions like for my receipt, my invoice and why such a big charge when there was no change in my issue with the truck because it was basically in the same situation I took it in. The Owner had the audacity to say I don't make the prices they do, the front does. HAHAHA, I guess he meant the secretary's do, what a petty lie... Yeah right Ya'll charge an arm and leg for nothing just to rip off customers because you hold a Automotive mechanic certificate that didn't do you any good. No good service, Yet the worse place to take a vehicle for a legit honest and trustworthy repair.

Danny Kochis

★★★★★

9 months ago

I know nothing about fixing cars and was recommended Nick's by a friend. So, I brought my car in for a repair. They were very busy but they still found the time to listen to me as I explained the problem. They were able to fit me into their schedule and were able to quickly fix the issue. The charge was very reasonable. I had been in search of a mechanic that I could trust but that isn't a problem anymore. Good people, good service at honest prices.

chris rodriguez

★☆☆☆☆

6 months ago

Dropped off my car here about a month ago and never heard back. I had to call them two weeks later for a status update. The front desk lady said she’d have to check with the mechanic and would call me back—never got a call. Called again the following week, same response, same promise, no call back. Called once more this past Tuesday and was put on hold for five minutes, only to be told they still hadn’t even looked at my car after a whole month. At that point I was done waiting. Picked up my car the next morning and took it to another shop—who had it fixed the same day. This place completely wasted my time. No communication, no accountability. I won’t be coming back and definitely won’t recommend them to anyone. They lost my business and my referrals.

Ana Aleem

★★★★★

4 months ago

Omg this shop was a life saver today!! My daughter’s car over heating and she was in a panic. After calling two other shops I found them. She got there and in no time she was back on the road. I’m 8 hours away from her and I’m so glad they were there to help her. I will definitely will be using them if something happens again. Thank you so much.

Jesus & Birdell Valdez

★★★★★

5 months ago

Nicks is a shop I was recommended to go to by a family member, I am not from Lubbock and was traveling back home (California) my AC went out and they had me back on the road within MINUTES I was very impressed and extremely grateful for his work. Driving over 1k miles w children and no AC was not ideal but they got me fixed up and back on the road. I would definitely go to Nicks if I should ever need to. Thanks 😊

Trinnie Rodarte

★★★★★

2 months ago

I was on my way home out of state. I wasnt feeling well but I had taken my vehicle to another business to get my oil changed. Well, that place refused & one of their workers recommended Nicks. I went to Nicks on 34th. I wish I could remember the mechanics name but he & Becky were so helpful. The man checked the oil in my vehicle & topped it off. He also connected a computer to check & clear my check engine light. They were so patient with me. I wont ever forget the kindness they showed me.

JDK Kelley

★★★★★

2 months ago

I can not say enough amazing things about this shop. Their customer service is amazing only surpassed by their honesty and integrity. My Daughter has taking her older model car to them for quite some time now and they are incredible at communicating the issue & giving almost a parental style of advice and under standing to each situation. Nick's will always be our go to for our automotive needs. Becky thank you for all you do for My Daughter. Y'all are the best.