Nissan of Cape Coral Service Center

nancy kleindl

★☆☆☆☆

11 months ago

I recently contacted the service department because we had low tire pressure in one tire on our 2024 Nissan and we were unable to get the cap off the stem. They told me to bring it in, which my husband did on Saturday, April 12. Unfortunately, they were also unable to get the cap off and set up an appointment for Monday, April 14th. One and a half hours after we arrived, we were told there was a nail in the tire which was causing the leak and the position it was in they were unable to repair. They presented us with an offer for a new tire and we advised them to go ahead and replace, only for them to come back minutes later to tell us they didn’t have the tire. They said they had replaced all the caps on the tires and we told them we would get the tire elsewhere. We stopped at the store and after turning the car back on, the tire pressure light was on. This was the first time the light appeared. I contacted service again on Wednesday, April 16th and set up an appointment for that day to have the situation corrected. After arriving and speaking with our advisor, we were told we they had no record of the appointment. My husband showed them the confirmation but they said because they did not show it, they had no one to look at our car. After waiting 15 minutes, and our car only moving, we left. This is the first Nissan we have ever owned, and since we purchased it last October, we have had to visit the service department of both Fort Myers and now Cape Coral more times than we care to or should have to. Horrible customer service from start to finish. Would not recommend and will absolutely never go back. Nancy and Ken Kleindl We had the situation corrected on Thursday, April 17th, at a different dealership who said the reason the light was on is because the stem and sensor was damaged when the cap was replaced.

Chelsea Walker

★★★★★

8 months ago

I made an appointment on Saturday July 5 for new tires on July 7 with Mr. Landis, and did it all online. When I arrived, Mr. Landis checked me in promptly, got me set up with 4 brand new tires that had a special price. I was in the waiting area, overheard other people whose issues were identified, one gentleman in particular was offered a shuttle ride home so they could keep his car, the repair which was 100% covered by his warranty; another who was in and out for routine maintenance. I was really impressed with the communication, processing, and honoring the quote I received from the onset. I will definitely be back and highly recommend!

a g

★★★★★

6 months ago

Ask for Keith! Excellent/Sales. He deserves a Commendation. He actually listens to customers needs. Finance Mgr Nach is quick, sharp, and professional. A+ people ☆ Thanx ✌️

Roti Karamel

★★★★★

Edited 3 weeks ago

Service provider when above and beyond to take care of our situation, definitely would recommend them

Missy Mathiesen

★★★★★

4 months ago

Wonderful customer service! Ronald was so kind and helpful! Made my day with smiles and showing me tips for my car ❤️ Thank you!!!

Mike Miller

★★★★★

3 months ago

Friendly staff, nice waiting area and good coffee! Great place to have your vehicle serviced!

Blake Robinson

★★★★★

3 months ago

The service team here is top notch. Always friendly and professional. The coffee is top notch in the service lounge.

Carmelo Bari

★★★★★

7 months ago

Went in for a paint warranty claim for my ‘23 Nissan Frontier Pro-4X. My Service Advisor Melissa and the Service Director Matt agreed that the issue was a factory defect and ensured Nissan Motors USA would warranty it. They discussed the issue with Nissan for a few weeks, and ultimately had Nissan approve the warranty claim and correct the issue. Thank you to both Matt and Melissa for their assistance in not only doing the right thing, but making sure the repair was completed correctly.

Marlen Acanda

★★★★★

6 months ago

Great experience with Juliette Arias and Oscar Suárez Very professional, kind, and patient. Thanks also to Nacho in finance for making it smooth. Highly recommend!

Jenny Mello

★★★★★

2 months ago

I brought my vehicle in for a full brake job a couple months ago - they were friendly and super fast, car has been amazing ever since, will be back!

Timothy Counihan

★★★★★

2 months ago

The service department was friendly and more than helpful. I would highly recommend Matt Lee for any future repairs of my car.

Brenda W

★★★★★

Edited 3 months ago

They always take care of your needs. They have a great waiting area with plenty of seating. They offer different coffee drinks and water, 2 tv's to watch and plenty of magazines to look at. Nice, clean bathrooms.

Jason Randall

★★★★★

a year ago

Just wanted to take the time to thank Melissa L. our service advisor at the dealership. Melissa as well as Matt the service Director have gone completely out of their way to make sure that we were satisfied. We have never had any issues with the service department unlike other dealerships, when it comes to something you need accomplished, Melissa will be hell bent on making sure it is done. If you have a Nissan and you need any service work done, definitely go see Melissa because she knows her stuff and and knows what she’s doing andwill make sure it is done correctly and that you don’t leave unhappy. Thank you so very much Melissa, we could not be happier. 😁😁😁 😁

Randy Hattab

★★★★★

2 months ago

Ben is an excellent technician. He worked on my Nissan GT-R and was professional, honest, and very knowledgeable. Communication was clear, the work was done right, and the car drives exactly how it should. You can tell he genuinely cares about quality work. Highly recommend Ben and Nissan of Cape Coral.

Yung Trav

★★★★★

2 months ago

Walking into Nissan of Cape Coral Service Center is like stepping into the ultimate cool zone, and Ben, the manager, is the star of the show! He blends top-tier service with genuine, fun energy that makes every visit a blast. Ben ensures everything is perfect before you leave and always checks in to make sure you’re beyond satisfied. With Ben and the team, you’re not just getting exceptional service; you’re getting an unforgettable experience. So, if you’re ready for the ultimate blend of quality and cool, head over to Nissan of Cape Coral and let Ben and the crew show you what they do! Thanks Ben!

Tabitha Rush

★★★★★

2 months ago

⭐️⭐️⭐️⭐️⭐️ Service Center Review – Nissan Cape Coral I had a great experience at the Nissan service center in Cape Coral. From scheduling the appointment to picking up my vehicle, everything was smooth and well-organized. The staff was friendly, professional, and easy to work with. They took the time to explain the services being done, answered my questions clearly, and never tried to upsell anything unnecessary. The work was completed in a timely manner, and my vehicle was returned clean and running perfectly. It’s refreshing to find a service center you can truly trust, and I will definitely be returning for future service.

Alex David

★★★★★

2 months ago

⭐️⭐️⭐️⭐️⭐️ I had a 10/10 service experience at Cape Coral Nissan Service. From the moment I arrived, the service advisor checked me in on his tablet and clearly presented all the necessary information, which made the process smooth and professional. Throughout the service, he kept me informed about the operations being performed on my car and made sure I understood everything. I also received the full results of the 27-point inspection, and the advisor took the time to communicate in detail about the issues the technician found on my vehicle. I am extremely satisfied with both the service advisor and the technician. Their professionalism, transparency, and attention to detail really stood out. I will definitely return to this service department whenever my car needs attention, and I will confidently recommend Cape Coral Nissan Service and their service team to my friends and acquaintances. :::