Norm Reeves Toyota Collision Center

Ke’Ana Yarbrough

★☆☆☆☆

5 months ago

Unfortunately my car had minor damage due to someone recklessly grazing their shopping cart scratching the side of my vehicle. I saw the convince of submitting photos of the damages online to get a quote and estimate breakdown. When I later received the link, I was surprised with a 2,400 plus quote for a simple paint/ tiny pebble sized dent repair. Which is way more than what our insurance estimated us. My significant other and I were concerned and had very important questions that any person would have. The actual itemized list only listed the charges per HOUR for parts, body labor, paint labor, mechanical labor, paint, body supplies, and miscellaneous. Which the rates are ridiculously priced! Not for each item. I understand this is an estimate online, however we just needed more clarification. We called frustrated because all we want to do is take care of our vehicle. Brandon picked up the phone and the whole conversation with him from start to finish was aimless and arrogance lingered while we were expressing our concerns. I understand, dealing with frustrated people sucks, however we were just trying to find some guidance. Brandon told us that our estimate was itemized and what did we have a question on. We had a question on everything because it was not broken down by price! Only by the hour! I stayed calm and asked to speak to the collision advisor who wrote my estimate. After several attempts Brandon kept talking over me and then ended up laughing on the phone out of frustration because I did not want to work with him anymore. Francisco was kind enough to come to our level of need and explain the estimate. I don’t agree with the estimate however it is not hard to be understanding. The laughing at our situation was extremely unprofessional. They lost business from us completely. I’m so disappointed in this center and this Toyota as a whole.

Daniel Merritt

★★★★★

6 months ago

I brought my truck into Norm Reeves Collision Center and I couldn’t be happier with the results. The repair work was top-notch. Brandon really went above and beyond, keeping me updated the whole time and making sure every detail was taken care of. He made the whole process move seamless while dealing with a difficult insurance company. The front desk receptionist was also awesome, super friendly and professional, which really set the tone when I first walked in. Overall, amazing experience. Great people, great service, and excellent quality work. Highly recommend if you ever need your vehicle taken care of!

Heidi Steffenilla

★★★★★

7 months ago

I just recently bought a brand new car from Norm Reeves and 2 days later I was rear-ended. I took my car back to have the repairs done. I have never been in an accident before so I didn't know how it worked. Francisco was very knowledgeable and patient with me. I asked a lot of questions and I like things in writing and I like things to be shown to me not just told over the phone. He was great at accommodating me. He walked me through every step of the repair. He was also able to get all original Toyota parts. And even introduced me to Mitchell the mechanic who did the repairs. Happy to say my car looks brand new again. I am 100 percent happy with my decision to bring my car to Norm Reeves collision. I want to thank everyone again for all your hard work getting my car fixed and looking beautiful again!