North Hollywood Toyota Service

Sergio Aldana

★★★★☆

6 months ago

Came in for my first maintenance check and a recall repair. The meet and greet when dropping off my car was great. Customer service was friendly and turn around time was reasonable based on repairs and part's. Picking up the car was also quick and simple. My only complaint is no communication in between. No text or call when my vehicle was completed. No updates. If it wasn’t for me checking in I’m not sure when they would have notified me that the job was complete and the truck was ready for pickup.

Castymiss

★★★★★

5 months ago

Took about 15 minutes for my car to get in line to have 6 month service done. Had an appointment. New 2025 car and needed tires rotated and everything checked. Didn't need oil change since car only had 2000 miles. Angel the service guy was VERY nice and helpful. Answered all my questions. Cashier got me an Uber to get home. Very pleased with the service today. Took about 2 hours to complete. Was totally free since it was a 6 month check up.

changmu li

★★★★★

Edited 9 months ago

Excellent job was done in the center. Last time I went to Caliber xxx and got a very bad experience. The office employees and technician are very professional. I strongly recommend you to go to this body shop in the future.

Matt Cary

★★★★☆

7 months ago

This was my first time getting service from this dealership and it was great. It took about 45 minutes less time than expected, always nice. Service Rep was great and though I was ten minutes late getting there understood LA traffic is what it is. The ladies at the cashier were super friendly and funny. The only reason I didn't leave 5 stars was I contacted their customer service last week to confirm my appointment, ask how long it would take, and see about a shuttle. She could not answer any of these questions oddly, and I contacted her 5 days in a row, even though I scheduled this almost 3 months ago. Kind of odd. Luckily the service departments email answered All of my questions that she could not.

Chris Cordoba

★★☆☆☆

2 months ago

A week ago I took my car in for its 5k oil change which I paid for in advance. 5 services for $500 dollars (its not cheap)a year and a half ago. When it was time for my last use the representative Jack K. tried to tell me that my prepaid service was expired? And I laughed. I said what? Oh no wow, and they he saw my expression of dissapproval and quickly made it possible to use it. He then proceeded to upsell me on a change of 40k radiator fluid, which I declined because he said it was $250. I just have to say that was something else I did not expect to experience there at the NOHO Dealership. Hope this helps anyone in the future!

Herman Town

★★★★☆

4 months ago

Great job today, Anna was my service rep, very sweet and accommodating. Came in for my basic oil change service. They topped off my fluids and rotated my tires. I had a shimmy in my steering wheel which seems to have been fixed, so I’m happy about that. They didn’t wash my car, so I give it a 4 star. Thank you

Amanda Jones

★★☆☆☆

3 months ago

$525 for an oil change and alignment is criminal. $300 for labor when it was finished in less than 2 hours is diabolical. Like…at least wash my car and fill up the gas before you put me upside down and violently shake all of my coins out. Also the guy at the service department was so aggressive. He was nice…but in an agressive way. It was jarring honestly. If I never came back to this place it would be too soon. Also, how are you going to write on the paperwork that pick up time is approximately 5pm (when it closes at 5pm btw), then call me at 11am to say it’s ready? Lol

Laurie Crassweller

★★★★★

2 months ago

I have been taking my car here since I’ve owed it. It might be expensive, but you know your car is being very well taken care of, so you can have peace of mind. Thank you Anna! I do miss the free car wash, that they used to provide.

ZZ AneOps

★☆☆☆☆

4 months ago

Mixed priorities and disrespectful of customer time. I get it. The almighty dollar rules here but pennies add up to a dollar. Scheduled over a week and a half for an oil change at 9:40. Got in line at 9:15. Closer to 10 and advisor finally checks me in and promises 90 minutes to 2 hours. After waiting 3 hours there was no update, but what I did get from them was an unsolicited low ball offer to buy my car. The WiFi kept kicking me off and I noticed other customers before and after me come and go. This was infuriating. I walked up to the advisor to check status. The car was still in queue. I told the advisor that I was waiting over 3 hours. The advisor was in no rush to help me and continued to enjoy his lunch, and his eventual response was "yes, oh well." They would not be able to service until hour 4. Just to recap I was promised 90-120 minutes. Unfortunately I had to pull my car from queue to go to a doctor's appointment which cost me $50 as a late fee. If they had done this right, they would have a customer that would have purchased a car from them next year that probably retails in the $60k range. Their loss.

bernadette wolfe

★★★★★

a month ago

Super efficient and really friendly when I go there. They got a lot of work done in less than a day and my car is running great. THANK YOU!

Diana Llerenas

★★★★★

3 months ago

Angel goes BEYOND a great customer experience. His patience and great attitude to answer questions I have is admirable. Always kind and courteous and I’m extremely happy with his service. All this years I won’t trust no one else to fix my car problems but him. Thank you 🙏🏽

Erich Hatch

★★★★★

a month ago

Great team! They scheduled me one day & had me in the next! They didn’t seem to hear the new noise I did, but being that everything checked out ok, I was happy to hear that. At least there’s a record & will return if I need it repaired.

hanouneh1

★★★★★

a month ago

I was pleased with the whole service appointment experience they were professional punctual that the job offered a package that will give me more maintenance for just a little bit more pricing. They gave me an Uber ride home and I was able to pick up my car a couple hours later.

Jake Fiedler

★★★★★

2 months ago

I regularly have a very positive experience at North Hollywood Toyota and highly recommend their services. Paul has been my go-to service manager for a couple of years, and he and his team take excellent care of my vehicle every time I bring it in. They’re straightforward about what services are most critical, how you can save money, and the best ways to take care of your vehicle at home so that maintenance trips are painless. The dealership is also incredibly well-maintained and a great place to stay if you need to wait for your vehicle on-site. The Collision Center is excellent and easy to work with as well. I can’t say enough about everyone here! They’re excellent.

Miguel Gomez

★★★★★

a month ago

First time at this dealership, customer service is excellent. Ana was very helpful and she has a great attitude. Car is running much better after the oil change and tire rotation. Those mechanics are pretty cool as well.

Allan Virgo

★★★★★

2 weeks ago

My recent car maintenance experience was great from start to finish. The staff was professional, welcoming, and clearly explained the services my vehicle needed. The work was completed efficiently, and my car was handled with great care and attention to detail. I left feeling very satisfied and would highly recommend them for reliable and professional service. 🚗✨

N.Holly Campbell

★★★★★

3 weeks ago

Russell was GREAT! He was very cordial & a really helpful guy to talk to & totally professional when helping me with my daughter’s Sienna. I was a service advisor with BMW & Chevy for years & he’s just one of the best I’ve ever dealt with. He knows the meaning of great service for sure! Hang on to him & please value his people skills & your service dept will soar in C.S.I.(Customer Satisfaction Index) Tell him thank you! Samuel