North Liberty Automotive, Inc.

heather dake

★★★★★

7 years ago

Terry has fixed my car on more than one occasion. Terry kept me posted on what was wrong, cost, and the timeline to fix it. When it was complete he even showed me the old and new parts and what he fixed. I have a general distrust for auto repair shops, but Terry was up front and didn't fix anything without my go ahead. Will definitely return!

79ep

★☆☆☆☆

6 years ago

When I called and set up an appointment, I was specific that I needed my car back at 2 o’clock because I had to go to work. When I dropped my car off, I was specific that I need my car back no later than 2 o’clock because I had to work. I specifically told them that even if they could simply diagnosed the problem by 2 o’clock we could set up an appointment to fix it another day. Yet when I showed up they hadn’t even gotten into the shop to look at. The guy even said that I never told him I need it back by 2 o’clock. I sure as hell will never go back there again.

Amanda Weber

★★★★★

10 years ago

HONEST, FRIENDLY & TRUSTWORTHY COMPANY!!! I needed new tires but wasn't able to purchase them right away. Terry kept me updated with special offers and rebates, was flexible with my schedule and had me in and out quickly. This is one of the longest standing, locally owned auto repair shops in North Liberty. If you're looking for a mechanic that's down to earth and who will shoot you straight, visit Terry for your next repair or preventative maintenance!

Michael novotny

★★★★★

5 years ago

Terry the owner was wonderful to work with. He was willing to help in anyway he could to help us get our car fixed and back on the road. I would 100% recommend this shop to anyone who's in a bind and needing there car worked on.

Derek Sondag

★☆☆☆☆

4 years ago

Took my vehicle in to have them take a look at a speed sensor issue. Took them almost 3 days to even look at it until I called multiple times to check on my vehicle. After about almost 2 weeks and saying it was finally fixed, I paid and drove off only to have the same issue 2 blocks after driving off. I went back to tell them and they were going to be “closed” the following week all week for vacation. Seriously don’t waste your time and money. Extremely unreliable.

Les Barlow

★★★★★

2 years ago

I always get great service at North Liberty Automotive. I found this place when I had a low tire. So very welcoming and professional. I won’t go anywhere else. If you have any automotive needs please give them a chance

Angela M

★★★★★

a year ago

I’m so grateful for the fast and dependable service of North Liberty Auto. They are honest and reliable and have always treated me fairly and respectfully.

Ian Kennedy

★★★★★

5 years ago

Great small business. I was passing through and ran over something on the hwy. Stopped at a different shop first (one Google picked) wasn't tried well at all. So found this shop drove over they got me in quickly there was a big nail in sidewall not repairable.... my car doesn't have a spare. They didn't have a used tire that was rite. Had new tires a set of 4. My car is awd so have to change all 4 tires at same time. There tires where very high quality tires more money then i really had to spend that day. So he let me call around i found a set of tires close by. I have a old type rope repair kit in my car, he let me plug the tire to drive over and buy the set i found. Same shop i went to first they still had no time for me. So i pick up the tires came back to North liberty auto. They mounted the new tires and got me out of there in less then a hour. He even told me he was sorry about how the other shop acted. I would highly recommend given North Liberty Automotive a call if you need anything and your in the area. Plus its a great time to help out small family owned businesses... Thanks again for getting me back on the road.

Andrea Kemp

★★★★★

11 years ago

This team here at North Liberty Automotive is just fantastic. They got my car taken care of in no time flat and even gave me an amazing price. I would have paid triple had I taken it to a dealer. Not to mention they diagnosed the noises I was hearing when other places told me they couldn't find anything wrong. I highly recommend the work done by Gary, the owner and his team-Chad and Terri. The go above and beyond!

Judy Christison

★★★★★

2 years ago

This repair shop is GREAT! I received prompt service on my Subaru Hybrid. They towed my car, replaced my battery and windshield wipers and the cost was very reasonable. They provided a ride back to the shop, within a day. I highly recommend this shop for repairs or general service to your auto. Winter is coming!!!

Orion

★☆☆☆☆

a year ago

Don’t believe the “most affordable” nonsense. Over the years he’s been either dishonest or unable to solve seemingly simple issues. Terry will gladly slap on unnecessary charges when you ask him to do basic service on your vehicle. He’s more than willing to do this to a customer who’s been extremely loyal to him for many years. I recommend finding a much more trustworthy business. You’re going to lose money here for no reason!

Koley Kelly

★★☆☆☆

2 years ago

Took my car in to have a very common problem fixed. Was very secretive about pricing and had a lot of extra charges in the quotes for no good reason. Used cheap synthetic blend oil. Was told they would not use the part I recommended, so of course they sold me the more expensive part. I open the hood, sure enough it’s the part I recommended. Would have saved me 400$ if they allowed me to order the part. Anytime I recommended a part (which I’m certainly no expert but I’m fully capable of doing research) it was immediately shut down and was fed junk information. A small recap. This shop will take full advantage of anyone who is not mechanically inclined. They don’t mind throwing in nonsense charges. Only reason they earned a two star is because the shop did have it done in a decent time and the mechanics seemed to do okay!

Lois Carr

★★★★★

2 years ago

Saw North Liberty Automotive on line searching for someone to look at my low tire indicator. Although they were obviously swamped they immediately took my car to check and found that my tire sensor was incorrect and reprogrammed it for me. It was greatly appreciated since I had a 7 1/2 hour drive back to Kentucky on Sunday. The staff were very courteous and I appreciated the extra care they provided.

Michael Mulherin

★★★★★

6 months ago

Highly competent mechanics. Reasonably priced. Friendly atmosphere. I recommend them, give them a try for repairs and routine maintenance.

Lester Moore

★☆☆☆☆

6 months ago

They have terrible customers service. Took my daughter's car there and they gave us a quote. but when we came back to pay the car no longer started and they still took the money.

Ben Johnston

★★★★★

5 months ago

They have been excellent with customer service and prompt phone calls if anything comes up. I've had my exhaust replaced by them and then I had some belts squealing and they were able to get them replaced (2 different services/appointments) a lot sooner than I anticipated and they're always prompt with telling you exactly what the cost/estimate will be and if there's anything outside of that they'll let you know ahead of time. I will continue to use them for my vehicle and my wife's vehicle fixes.

Bradley Heisler

★★★★★

2 months ago

I was from out of town and visiting family. Received a Check Engine Light late on Christmas Eve. Day after Christmas, I brought my vehicle in. They were short handed due to the holiday, but determined it was a valve in the fuel system. Could have been a big problem driving back to the East Coast. They got the part, replaced it and tested it. Done in about 3 hours and back to seeing my family. I really appreciate the short turnaround and excellent work.