About Business
Residents of Spring, TX, The Woodlands have long trusted Northside Lexus Service Center for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service, Auto body shop, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.5/5 rating with 88 reviews. Throughout The Woodlands, and particularly in Spring, TX, Northside Lexus Service Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Northside Lexus Service Center for any Car Repair inquiries or to schedule a visit to their Spring, TX facility.
Google Reviews
Dimas Jovel
★★
☆☆☆
Edited 4 years ago
Went to change front driver side headlight and they did that well. The reason they are not getting 5 stars is because on top of changing the headlight I wanted them to look at my car to make sure there wasn't any other maintenance that need to be done. I had not brought this particular car to a shop for almost two years and have not done a tine up in a while. When they called me they said there was nothing else wrong with the car. I didn't believe that there wasn't any other maintenance needed. So after I left the dealership took it to another Lexus dealership and they told me I need a few things that needed to be done to the car. I don't believe that Northside ever took the time to look at my car. I'm never taking my car there again. Update: after taking my car to Sterling McCall Lexus on the Southwest side, which is a bit of a drive from Spring. They were able to fix my car. They did the tune up needed and also changed the cv joints that were causing my car to shake. I was in and out in a few minutes they provided me a loaner and were very professional. A bit of a drive but it was worth it.
Barbara Goodson
★
☆☆☆☆
2 years ago
My reason for 1 star is to caution others to not take their vehicle inspection at Lexus as the only authority. When I went in for one of my car’s check ups they told me I needed new tires and gave me a quote out of my budget so called my tire store I normally go to and they beat Lexus prices by several hundred dollars so I requested they purchase for me replace my tires. When I went in my tire merchant informed me I had several hundred miles of tread left 😳. Lesson learned because when I went for my next Lexus mileage check up and they told me I needed a brake job for a couple of thousand dollars I decided to go to my family owned auto repair near my home and they reported my brakes had thousands of miles left before needing brake pads. As they say, “First time shame on you, second time shame on me.” Buyer beware!
Desmond Ross Sr.
★★★★★
2 years ago
I would like to say Thank You to TJ. On August 28, 2023 TJ went above and beyond to help me. Reason being, I experienced car trouble over the weekend and was unable to let him know ahead of time that I would be needing a loaner vehicle come Monday morning. He went the extra mile to find me a loaner vehicle so that I wouldn’t have to wait at the dealership while my vehicle was being repaired. And I really appreciated that and feel that he did a good gesture and demonstrated good customer service. TJ also kept me well informed of what was going on with my vehicle and said he would call me when it was ready for pick up and he did just that…Job well done TJ Regards, Desmond Ross
Abdul Farukhi
★★★★
☆
2 years ago
The building looks new and it's well maintained and spacious. However the coffee selection is limited to an automatic espresso machine that makes mediocre coffee. No snacks. Bottled water and a coke freestyle machine make up for it. There were some chairs with dividers further away for people who needed privacy but no desks. I used to get my car serviced at Sterling McCall Southwest Lexus and I miss the snacks and desks to work from.
Angela N Do
★
☆☆☆☆
3 years ago
***DO NOT COME HERE*** THEY WILL STEAL FROM YOU! Brought my Lexus here for an oil change/maintenance and had emergency money tucked away in my driver compartment. When my car was returned to me, the money was taken. I informed the service consultant lady and was told that since the manager was on lunch break they would not be able to do anything right there and then. I was told that they would check the cameras and contact me, so I left since I had a prior engagement. I was NEVER contacted and wasn't given a clear solution. Losing the money wasn't the main issue I had, it was the LACK of responsibility and the LACK of integrity of the service that I was given. OVERALL TERRIBLE SERVICE AND WOULD NOT RECOMMEND. NO COMMUNICATION. WILL STEAL FROM YOU. Management needs to get on top of their workers and not let them go through customers cars and STEAL money! DO NOT COME.
Brenda Authurlee
★
☆☆☆☆
2 years ago
This review is not based on the service I received today. This review is from 4 months ago when I purchased my vehicle. The people at this dealership are a bunch of CROOKS. The finlance department, sales department, and business manager are all crooks. I came here today and got mad all over again. I allowed those crooks to give me only $8000 for my vehicle, and I know it was worth twice that price. Yes, at times, I get mad at myself for allowing and not doing my research, but they knew it was worth way more. I hope this review helps somebody. DO NOT trade in your vehicle to this dealership. PERIOD
Anthony Haney
★★
☆☆☆
3 years ago
Came in to have my 2021 ES 350 Ultra Luxury serviced for its 5000 miles service. Was told I should get the 10,000 mile service since I've had the car 15 minths and this would include an oil change. Selected to recieve a loaner vehicle but was told service would only take an hour to an hour and a half. 4 hours later no communication about why its taking so much longer nor any apology offered after I missed a couple of other appointments since the service was a full 5 hours instead of 1.5hours. Poor communication. Why offer a loaner service if you are going tontalk people out of it. Why offer a loaner service if you don't have loaners to give. Why schedule an appointment and arrive on time and you see people arrive 2 hours later and leave 2 hours before you. And you came in for a simple oil change, tire rotation and fluid top off. As someone stated earlier. Great customer service when you are purchasing the car. I now see after the purchase service goes out of the window.
Delia Perez
★★★★★
a year ago
Beautiful and modern dealership! Great customer service and waiting area is well equipped with all necessary amenities. Daniel my service advisor is always kind and to the point with vehicle needs.
Pam Novark
★★★★★
2 years ago
I recently had the pleasure of experiencing top-notch service at Northside Lexus, and I couldn't be happier with my visit. From start to finish, it was evident that this dealership prioritizes customer satisfaction. Anthony Cruz, the service advisor who assisted me, deserves special recognition. He not only addressed my vehicle's service needs but also went the extra mile to keep me informed throughout the process. His attention to detail and dedication to ensuring that I was comfortable and informed made a significant difference. One particular issue I had with my vehicle was an interior dashboard problem, and I'm delighted to say that it was fixed flawlessly. Anthony and the service department left no stone unturned to make sure my vehicle was in top-notch condition when I left. The level of professionalism and commitment to excellence at Northside Lexus, as exemplified by Anthony Cruz, is truly commendable. I can confidently recommend Northside Lexus to friends and family, knowing they will receive the same exceptional service that I did. Thank you, Northside Lexus, and a special thank you to Anthony Cruz, for making my service experience outstanding. I look forward to returning for future automotive needs.
Ivanna Rodriguez
★★★★★
a year ago
Tanner, Ramiro, and Derrick are always great every time I see them to get my car serviced. Prompt, respectful, and welcoming. I drive here even though it’s furthest from me because I know they’re going to take care of my car and I.
LS Zedlitz
★★★★★
a year ago
Had a great easy experience purchasing a vehicle here from John Breaux! Thanks! Love the car❤️
Ja Mo
★★★★★
2 years ago
My service experience at Northside Lexus has been exceptional. Each time, every member of the service team I've encountered has made me feel welcome and comfortable during my visit. I can actually relax while waiting. Ruben, my Service Consultant, always makes me feel confident in the service I receive. After listening to my questions and concerns, he'll answer my questions and recommend what should be checked/done to address my concerns. Having already checked my maintenance record, he'll then recommend any standard service that is due at that time. He'll assure me that I'll be contacted if anything exceptional or unexpected is discovered during the service activity. When the service is completed, he'll find me, give me a brief explanation of what was done, and answer any further questions I may have. I'm very happy with the service I've received at Northside Lexus.
Emilie Francis
★★★★★
a year ago
We ended up here only by accident after getting a flat tire on the freeway and getting towed to this dealership while traveling. First of all it is beautiful and they make it very comfortable for you to sit and wait while your car is being serviced. They also allow dogs inside (which was so kind as we were traveling with 2 anxious pups). Tanner took care of us and immediately started working to get us a new tire and get it replaced and back on the road as quickly as possible. Xaiver drove to another location to pick up a tire for us and got us back on the road and allowed us to continue our travel plans. I am so thankful for the outstanding services provided by Tanner and Xaiver, they truly went above and beyond and turned our situation into a positive experience. Thank you so much for helping us and I would definitely bring my Lexus here if I’m in the area again.
Earl Zeller
★★★★★
3 years ago
We bought a new 2022 GX460. The only thing we added to our new SUV was a catalytic converter theft prevention plate. As I was driving it home on the freeway I noticed there was a slight pull to the right (at 65mph). When we got home i looked at the converter plate and to my surprise all of the bolts holding the converter plate on were VERY loose. It was like they were put on and hand tightened but the bolts were not wrenched down, so I was on the floor of my garage at 9 o'clock at night fixing their oversite. Not really happy about that. We made contact via email with our online sales manager (Joe Finley) and the service manager (Rob Ochoa). We were asked to bring it back as soon as we could. I had to work so my wife brought our GX back the next morning. I was quite impressed with how my wife was treated. She was met by Finley and all of the issues were addressed fully. They checked to make sure that all the bolts on the converter plate were tight and safe. They aligned the steering and Rob would not let the vehicle leave Northside Lexus without him personally driving it to make sure that the alignment issue was fully resolved. Joe repeatedly checked in with my wife and gave her constant updates on what was going on. I give them a 5 star because all things were made right. My wife LOVES her new GX460 and we are very happy with the overall experience. I would recommend Northside to anyone looking for a new or used Lexus. We will be back to use the Northside Lexus service department.
Tyler
★★
☆☆☆
a year ago
Writing this review as I am still waiting for the car to be completed with the normal service. Been here 3 times before with zero issues and able to get a loaner with no questions asked each time. This time the person on the phone tried to “glance” over that and I stopped him and told him I needed a loaner. Got here on time and was told there is no loaner. Told it would take 1 hour, maybe 1 hour and 15 minutes but as I write this review we are at 2 hours of waiting…incredibly disappointing.
Timur Iusupov
★
☆☆☆☆
9 months ago
Disgusting attitude towards customers. I came to give the car to the service and waited here for 4 hours simply because the manager said he was busy. I waited for a signature for 4 hours, this is nonsense.
Laura Dean
★★
☆☆☆
4 months ago
Had an 11:00am appointment 30,000 mile service and told 1.5 hours. Almost 4 hours later we are finally leaving. I understand situations but things should not be overbooked for those that have appointments a month in advance.
Stef Hill
★★★★★
2 months ago
Great experience. Pricey, of course, but you get what you pay for. You cannot beat the professional service at Northside. I appreciate the staff and their attention to detail!
Duane Wilson
★
☆☆☆☆
3 weeks ago
Tried scheduling a service appointment online and over the telephone and no one could answer simple questions over the telephone with regard to appointment times and availability or pricing. This is after being bombarded by service sales ads on social media. You guys really have to get your phone CSR efficiency up. The level of incompetence by your service telephone contacts or general north side telephone operators is really unacceptable for 2026.
Black Tiger Mantra
★★★★★
a month ago
They did a great job! Everyone was so nice and friendly! They didn’t try to upsell me or claim random repairs needed to be done. They washed my car perfectly without any scratches or dings, and even put my key on its key ring that I didn’t even get from them! As a black man sometimes we are judge going into places like this but I was treated just like everyone else! Great job Agustin!Thank you Northside Lexus!
