Northwest Car Care

Raneem Thiab

★★★★★

2 years ago

i loved the customer service. greats folks! fixed my tires and shined them up!! i will definitely be coming back. you should too!!

Adil Shehzad

★★★★★

11 years ago

Great Service, friendly and fast. I had transmission problem went there, they estimated very low and fixed the transmission in two days. They also checked all the fluids, and diagnosis for free. Moreover, they did free oil change & tire rotation. Thank you guys.

Mohammad Alsayyed

★★★★★

Edited 10 years ago

I was a new customer with an alternator problem. alex arranged towing for a reasonable price and more quickly than if I had used my roadside service. The repair was done for a reasonable price and he even took videos on his phone to show me why the alternator was failing. Thanks again guys!

Tamya Gould

★★★★★

10 years ago

I have never had any problems getting my cars and truck repaired. I go here regularly for my oil changes and minor maintenance. They do a stand up job and will take the time to answer any questions. Very friendly.

Troy

★☆☆☆☆

Edited 7 years ago

Attached are some pictures of a "2 month old" repair job on a fuel tank. As you can see there is rust in the fuel tank, causing it to stall in the middle of the service road. 2 months prior we brought our vehicle to Northwest to fix a check engine light. They later noticed that both the fuel tank and fuel pump needed to be replaced. Needles to say that any work made by a repair shop should not look and stop working like it did after only 2 months. After another shop gave us the diagnosis was the fuel tank and fuel pump needed to be replaced once again.We then asked Northwest for our money back. Instead, Alex refused to give any money back unless he got the parts back and he would not be able to give us our money back in full. He even claimed that the owner was going to take the refund cost out of his own paycheck. I cant understand why anyone would take money out of a employees paycheck if that employee did not have any knowledge of why or how the issue still existed. Use caution if you bring your vehicle here.

Nguyen Pham

★★★★★

11 years ago

Great experience! I recommend all my friends and family to this shop. Alex the owner and his mechanics are well experienced and professional. They have serviced and continue to service my entire fleet of ambulances. They are very knowledgeable of both diesel and gasoline engines. They have the best rates and very competitive pricing. Overall I am truely happy and trust their work that they provide.

ALBEDAWE86

★★★★★

8 months ago

The best of the best mechanic shop @ NW Houston 💪🏻💪🏻💪🏻

Tabatha Kilgore

★★★★☆

Edited 3 years ago

**edit update** Sounds like they had a bad employee, and he is gone now. The owner apologized to us deeply. Still taking a while to get the car back but he is now texting updates every few days so we can see the work being done. I am all for letting people fix bad situations and Alex did that here. He is a good guy. They have had my car over 5 weeks, with no updates but keep sending charges to my insurance. I have emailed them, and I have called 6 times now and some rude man answers the phone "WHAT!?!" Then yells at you on the phone to "talk to Alex" I just want my car back, this is ridiculous. I feel like they stole my car.

Jeanene Gonzales

★★★★★

2 years ago

I have a 2012 250C Mercedes and I was in need of a timing chain. So I started doing some research on mechanic shops, and a friend of a friend said that Northwest Car Care was one of the best, So I reached out to Alex, he was so professional and kept me in loop with what was going on with my car. Repair cost was very reasonable. He fixed my car it runs great!!! I will continue to take my vehicles to Alex. Thank you Alex keep up the good work!! DEFINITLEY 5 STARS!!!!

Melanie Heredia

★☆☆☆☆

a year ago

I would rate this experience 0 stars if I could. I asked the man outside for help with putting air in my tire and checking if the tire would need to be patched. He told me to ask the people in the office. The guy that was in there refused to help, saying, “You can do it yourself at a gas station.” I even offered to pay for the service, but he still declined to help. This level of customer service is highly disappointing.

Ghtx

★☆☆☆☆

a year ago

Used his service once. My car broke down and he took it to his shop on a tow truck. Said I didn’t know what was wrong with the car. He found the problem and disconnected whatever part he replaced. Asked to buy the car off me at a low price. I refused said 300$ was too low the car had a title and everything as well I saw he turned the car on. He said with a title I’ll give around 900. I told him the title was in the glove box. I was 100% sure it’s there cause before he towed it I placed it in there. Come to find out my title was missing and tried giving me the excuse just sell it for 300$. Did not budge let him keep the title and had someone else pick up my car. Dishonest place WATCH YOUR BELONGINGS IN YOUR CAR IF YOU USE THIS COMPANY

Addie Hazel Blue

★★★★★

10 months ago

My family has been taking our vehicles here for as long as I can remember. Now as an adult, I take my vehicles here. They always have good pricing and are honest about the repairs. There is also quick turnaround.

Sean Hodges

★★★★★

a year ago

I've been bringing my car here for about a good 2 years or so now for any maintenance or repairs. The staff is fast and efficient. I don't have to leave my car there for too long, as I would if I took it to a big-name dealership like Ford that would charge me an arm and a leg, these guys are affordable and don't price gouge you. I would continue to bring my car here but I'm moving away from the area. However taking my car to these guys have been a lifesaver! 🖖🏻

G FLORES

★★★★★

10 months ago

I have know Alex the owner for over 15 years. We used to fix my Honda Civic Si red. He always took care of my car and he always tried to find the best price for me and sure he did. Now I no longer have the covic but gave a Volve he sold to me. It’s a used car and know the car eventually Will have some problems. The compressor in my car went bad and I had to fix the ac compressor due to being in Houston is way to hot and can’t drive the car with AC. I called Alex and asked advised of the problem and he found a new compressor for a good price and charge lower for labor then other shops that I had asked around. I just hope the Volvo doesn’t give me any more problems. But I can say, Alex knows I am a good loyal customer and so he always does what he can to help out. It’s been a 17 years of a good customer experience with Alex and I hope he can always find good prices on future repairs and thanks Alex for always helping me with the Volvo and with the civic.

Gay Angelone

★★★★★

9 months ago

The owner and mechanic were very professional and I felt they took care of my repair. They listened to my concerns on needing my car back quickly and they met my time requested. Also they showed me the problem and part needed to be repla.ced. I was very pleased with the service and will continue to use this company

Marisa Byers

★★★★★

9 months ago

I cannot stress enough how honest and forthcoming this auto shop is. I have been coming here for 5 years. They do not over sell, they do not tell me I need things that I do not. They make sure my car is safe for the roads and I feel confident they have my best interests at heart. I cannot say enough good things. GO TO THEM! :)

Burtis Crone

★★★★★

3 months ago

I have been to NWCC many times over the years and they were always helpful honest and upfront and my last time there they replaced an oil cooler and flushed the cooling system and now my car runs and drives perfectly another good job!