NTB-National Tire & Battery

brandon white

★★★★★

a month ago

Had problems at Walmart where they could not balance my tires. Called NTB, talked to John who was very helpful and told me bring it over. As I got there, the store manager, Bryce, took great care of me and the technicians did a great job in getting my tires balanced and a front end alignment very fast and efficiently. I will be coming back for any of my vehicle needs.

Amar Talwar

★★★★★

3 months ago

The Kingfisher location sets the standard for excellence. John, the store manager, and the entire team—including their technicians—are truly best in class. Professional, accountable, and customer-focused from start to finish. Unfortunately, my experience at the Route 40 location was the opposite. Tires were mounted without checking or programming the TPMS sensors, and I was told to “figure it out” on my own. That level of service is unacceptable, and I will not return to that location. If you’re in Frederick and value competence and integrity, the Kingfisher store is where you should go for tires and service. John, Bryce, and Kenneth stepped in, took ownership, and made the situation right. Because of them, they’ve earned my trust—and my business for life.

Shane Simpson

★☆☆☆☆

2 months ago

I’ve been a loyal customer here for years, bringing both my personal vehicles and fleet vehicles for service. Until recently, my experience had been consistently positive. However, over time the policies and explanations have become inconsistent. On one visit, I was told a service could not be performed because of a feature on my vehicle, yet on a later visit the same service was completed without issue. That inconsistency raises questions about what is actually being done and why the rules seem to change depending on the day. Today’s visit was especially disappointing. For my personal vehicle, I’ve always brought my own oil. I asked if they would be willing to use it as a one-time courtesy given the circumstances, and the request was declined. After years of business, that lack of flexibility and clarity ultimately led me to take my business elsewhere. I value transparency and consistency in service, and unfortunately, that’s no longer what I experienced here.

Cameron O'Dell

★★★★★

2 months ago

Battery died in my old car. Sadie was incredible and very personable. I felt comfortable and informed as she talked me through the whole experience. She was honest and also gave me a discount due to the repairs not being done same day. Wound up getting an oil change and tire rotation while they were at it. Great experience and I will be returning the next time I need something for my car.

Rachel Glenn

★★★★★

5 months ago

John, a leader in the store, was excellent. I had a tire that lost psi daily. They did all of the standard checks but no obvious issue was found. So they took the tire off, cleaned the bead (found grime from a previous install), and reinstalled. They shop guys were polite and worked with John and myself to talk out a plan to get the tire back to a reliable state. Good team that I hope sticks around. Happy customer.

Matt & Emily Lenhart

★★★★★

3 months ago

Great experience! I originally came in for just an oil change and ended up deciding to do some more maintenance due to my mileage. While the appointment took a bit longer than anticipated, all of the staff was amazing and accommodating. Can’t recommend them enough!

Drew Andrew

★★★★★

4 months ago

This location particularly was amazing! I had stopped by literally 4 shops that day and this one was by far the nicest in every way, they had great prices, and actually had the special tires I needed on a sunday! They have great customer service and definitely understand my time is as valuable as theirs! They have my future tire/battery business for sure! Thanks!

Mountain Climber

★★★★★

a month ago

Came in with a large screw in my tire on a Friday afternoon and they got me right in and patched the tire in 10 minutes. Very polite and curtious staff here. I highly recommend giving this place your business.

walkergd1

★★★★★

5 months ago

I stopped into NTB as a walk-in after discovering a screw in my tire, and I was blown away by how quickly and professionally I was taken care of. The moment I walked through the door, I was greeted and assisted right away. There was no waiting around, no confusion—just prompt, friendly service from a team that clearly knows what they’re doing. The staff went above and beyond to make the whole experience easy and stress-free. Their customer service was exceptional, and they treated my situation with urgency and care even though I didn’t have an appointment. It’s rare to find a place that combines efficiency, expertise, and genuine kindness, but NTB delivered on all fronts. I’ll definitely be coming back for any future tire or service needs and highly recommend them to others.

Rahul Kannan Sethu Madhavan

★★★★★

2 months ago

I went to NTB to replace my flat tire and the experience was great. Front desk person and technician was able to diagnose and replace the tire within 30 mins. They have also performed key tests for the car to ensure that battery, brakes and tires are okay. I would recommend NTB for their fantastic service

Mike

★★★★★

a month ago

Early appointment and they got to my car and moved rather promptly to start service. Considering they had limited mechanics in and several cars to work on they did very well. Fantastic customer service as well at the desk.

Michael Spera

★★★★★

3 months ago

The manager and team stayed open after hours to ensure my company fleet vehicle was serviced in time for a 3 day work travel event. I called on Monday morning, they said bring in the vehicle. I couple of hiccups along the way, with approvals, and coverage, but ultimately, their team promised to complete the vehicle on Monday, and they delivered. Could not be more appreciative of the level of Service which Keith & Bryce and their team gave me. Thank you!

Melissa Orem

★★★★★

3 months ago

Came in to get my tire pressures checked and the staff went above and beyond to make sure I was ok for winter. I really appreciate the honesty and no pressure to make a sale. I will definitely be coming back when I’m ready for repairs. Thank you!

Markus Davis

★☆☆☆☆

9 months ago

Pure incompetence. 3 DIFFERENT TIMES. 2 DIFFERENT VEHICLES. I go in for an oil change and they fail to properly secure the underbelly flap after it’s done. Unacceptable. Both times while driving on the highway the underbelly flap falls out. this is due to incompetence and just poor work. I’d understand if it happened once. Or maybe on the same vehicle. But two different vehicles THREE DIFFERENT TIMES. Save your money and go somewhere. If they can’t do a simple oil change they def cannot do something more complicated

tanner tenga

★★★★★

a month ago

I was traveling through town and stopped in to get some help I had a great experience. Bryce was extremely helpful gave amazing customer service. He truly was a pleasure to work with

Janna Johnson

★★★★★

2 months ago

I went to NTB in Frederick MD, to first time to change oil ,staff was friendly and helpful. They did great job on my car. I highly recommended.

Jiselle Floyd

★★★★★

2 months ago

Everyone here was so nice! The front desk lady was so kind and helpful and they made the process easy and clear to understand! The environment is nice and feels comfortable to wait in while your car is getting repaired! Highly recommend this place!