NTB-National Tire & Battery

Paula Bronder

★★★★★

a month ago

I pulled in with a near-flat tire, and they came out and checked my tire right away. They saw I had a small blade stuck in my tire, and they took it in and patched it right away. I asked Fernando, while they were repairing the flat, how much it would cost, and it was, like, $29.95 or something. When they brought me my keys after very quickly repairing the flat, Fernando said he was going to comp me the repair! This widow was so very surprised and grateful! Everyone in there was so friendly. When my husband was alive, I know he came to this NTB/Mavis all the time, and I certainly know why! What a wonderful place! I highly recommend! ⭐️ ⭐️ ⭐️⭐️⭐️❤️❤️❤️

Hector Silva

★★★★★

2 weeks ago

Gene and the staff have been keeping my 1998 Regal, 2012 La Crosse and 2001 Sport Trac running, from engine repair to brakes to ignition. Oil change, radiator flush, it's a one stop shop. Gene is very knowledgeable and asses the problem pretty quick. I highly recommend Mavis and staff

David Johnston

★★★★★

Edited 9 months ago

After some previous service performed for suspension and alignment, my wife noticed on a 500-1000 mile trip, some moderate shaking in the steering wheel at higher speeds. A return trip to this shop allowed them to rebalance the tires and recheck and realign the vehicle’s suspension. Indeed, a problem was found and corrected. The charges for the alignment were removed from the total, as the alignment could have been done incorrectly at the previous service visit. Gene was our service advisor, and is obviously reputable and honest, showing us the physical evidence and computer balance printouts. This shop has discovered at least two dangerous worn tires on that vehicle in the past, for which I am grateful, and always willing to pay for replacements in pairs for a single axel. We have also had them do rear shocks and front struts, which was critical to establishing a stabile alignment. Safety inspections have been discontinued in Texas as of January 2025. Emissions testing is still required. I highly recommend you rely on a shop like NTB to fulfill your safety inspection needs. Don’t underestimate the importance of mechanical safety, even if the state is no longer concerned. More blowouts and braking accidents will eventually reach your insurance premiums! ——————————————— Update 6/13/2025: I had some concerns about some brake pads we had installed about a year ago. Excessive brake dust and a slippery braking response, when wet especially. Gene, the service advisor and I had a discussion about the quality and characteristics of the pads installed back then. This was done prior to Gene taking charge of the shop. Since then, the building has been changed internally to provide more storage for parts like batteries, tires, brake pads, rotors, etc. so they are better able to service quickly and keep Customers there. He explained that they also have discontinued the brand of brake pads that were creating my dusting problems in favor of their own brand built for them, with better characteristics. But, today, we went a step better and he serviced the front brakes with “the best” NAPA model pads (“Adaptive Ones”) available for my vehicle. The old pads were warranted out and the new ones comped in. I did have to pay for the labor, but it wasn’t bad, and is small remittance to have the better pads, I feel. The new pads provided a much better braking response, and is important as this vehicle will soon be taking a camping trip in mountainous areas and roads! Thanks, Gene, for listening and teaching me along the way!

Rodney O

★★★★★

2 months ago

Smooth ride at Mavis Auto Care, (formerly NTB) corner of Old Denton and George Bush Highway (hwy 190). Gene was a total pro—gave me solid advice on the best battery for my truck, no hard sell. Whole thing took less than thirty minutes, in and out easy. Friendly crew, great spot. Five stars!

Stephanie Delinois

★★★★★

2 months ago

I only take my Jeep to this location for oil changes, brakes, and tires. The staff always takes good care of me. They provide honest and reliable service at a fair price. Highly recommend this location.

Erick Lawson

★★★★★

5 months ago

Gene and his team are fantastic! My wife's car sustained a pretty gnarly piece of metal in a tire and needed replacement (so I thought). His team could have easily taken advantage of us and charged us for a new tire, however, once they removed it from the rim, they told us that a simple patch would do the trick. I really appreciate their honesty, so many service providers would have gladly sold us something that wasn't necessary. We highly recommend this NTB and will definitely be returning!

J Sikes

★★★★★

a year ago

Make this your first car stop for knowledgeable, detailed, fair prices, professional and personal. I came in from a roofing nail in my tire that I must have picked up near our apartment and left impressed. I was doing my normal sales route when I realized I had an unsafe tire that had to be addressed. I didn't even realize it, but I came in to NTB very close to closing time. You wouldn't have guessed it because their level of professionalism was not what you would expect when people are trying to get out and get home. They really care. From staff at check in, to discovery of other issues that could cause problems to area manager bringing it all together and going above and beyond , out of their way to source and make sure I had both filters that night. They quickly rotated my tires and put on my two new tires and installed my filters faster than I could believe, so thank you to the pit crew that I did not meet all. Comfortable lobby seating friendly service updates and options while I waited briefly for finish. Smooth operation. They even tested my battery and gave me results to consider and reminded me which weather conditions to consider that could amplify its 1/2 performance issue. . No pressure, just facts and good information. It wasn't in my budget this week, but I really appreciated knowing I am a sales professional and I appreciate and recognize when I am treated with the level of speed and service I give my own customers. The tech was respectful and explained what he found and the team went over options. He cleaned up my fix a flat mess I created and I tried to limp in on with a positive attitude and no worries. Friendly personable staff, that can relate in friendly conversation and get business done with Texas values Friendly to the end. By the way,they let me back in and reminded me I forgot my metal work thermos when I had a follow up tire light question just after closing. Wow, that's caring about your customers and treating people like people. Great service still exists, this is the place to go! I don't do many reviews, but these guys deserve to be recognized. Five stars for sure! Thanks guys👍👍 Jeremy Sikes Carrollton, TX

Stephanie Rice

★★★★★

4 months ago

Top notch service from Fernando. My husband put air in my tires and just eyeballed it because he couldn’t find his tire gauge. Well, guess what … he overfilled them. By the time I realized it he was long gone to work. I drove to NTB to see if they could help me. Fernando happily fixed the air in all four tires and wouldn’t let me pay. He said as long as I was safe that was all the payment he needed. I will definitely be back to NTB next time I need tires or a battery.

Lydia Hernandez

★★★★★

5 months ago

Very much appreciate this place and Fernando! Went in last minute when I realized my oil was out and needed it changed asap. He could’ve easily said we’re about to close but once I told him my oil pan was dry he immediately said he could help, no attitude at all (rare nowadays) Great service and quick. Definitely will be coming back here. Thank you again!

Thomas Fifield

★★★★★

6 months ago

They did a great job on my car, worked with me on the pricing. Gene went over everything that needed to be done. The repairs were done in a timely manner, it was completed in less than a day. Highly recommended.

Paula Cho

★★★★★

9 months ago

I truly appreciate all the great service at this NTB-Carrollton location. I have been here for any and all of my car troubles and have no doubt that I am being taken care of. The staff are knowledgeable, friendly, and genuinely care about not only your vehicle but your safety. All my questions are always thoroughly and never make me feel uncomfortable or use words I don’t understand. If you have a car and care about your safety then stop looking because this is the most hospitable and awesome place to get your car taken care of.

Mark Kennington

★★★★★

4 months ago

I have to say NTB and Fernando were great. Saturday afternoon my car needed a radiator replacement and he had me done in only a couple hours and a very fair price. Would definitely use them again and really have to say Fernando is a really good person to work with!

DEFIANCE NOW

★☆☆☆☆

Edited 3 months ago

I take my last post back, they charged me $164 and didn’t even change my battery wires, they just cleaned them and I continue with the same issue! I’m disappointed, will not return to this place.

Premkalyan Keerthi

★★★★★

5 months ago

I had a great experience at NTB! One of the lug nuts on my car was worn out and couldn’t be removed. The staff were extremely kind and helpful — they took the time to remove it for me and didn’t even charge anything. Very humble and polite people. Really appreciate their help and honest service!

Santos Murillo

★☆☆☆☆

a year ago

Please call me My car was left in a not safe operating. I was charged for thing never done. I spoke with you counter customer service guys. Not much help after them have my car for 6 hours. I need someone to call me asap. Keep in mind this was a tire replacement under warranty.

Jeffrey Price

★★★★★

2 months ago

Absolutely amazing....they got me in and out in 30 minutes to patch a flat tire with a nail in it. Frenando was very efficient and professional. I will now be taking my vehicle there for oil changes as well.

Camilo Caballero

★★★★★

5 months ago

Drove up from Austin, noticed I had a nail in tire at 545, drove to NTB at 555. Was out the door by 615! Gene and Charles are the epitome of customer service. Could've easily dismissed me 5 min before close but didn't. Will likely drive from Austin to this NTB for all tire needs! 100% recommend FOR LIFE