O'Reilly Auto Parts

Kevin Kreps

★★☆☆☆

a year ago

Was in the store for about 5-10 mins in the wiper aisle. Nobody came up to ask me if I needed help. Which would have been nice but I know how to use Google also. I get the sense they didn’t know I was in the store, also concerning, because they began to have a conversation about some family drama while dropping all sorts of “F-bombs” and other profanity’s at a loud enough volume that anybody in that building would have heard clearly. I guess I’ll get my wipers somewhere else.

Dianne Lane

★★★★★

7 months ago

Chris was very helpful to me for finding parts for my older vehicle would definitely recommend

Alexis Polega

★★★★★

a year ago

I got to say O'Reilly's is one of the best auto body stores for Auto parts because of the fact that they have the cheap parts available usually. I went to six other stores ended up to going to O'Reilly's and they had the rear wheel bearing for a Dodge caliber in their store and the cheaper parts not the most expensive one

Kristopher Sanchez

★★★★★

10 months ago

Wow, the service is above and beyond. Bobby helped me out, taught me, and was way more than helpful. I am so so grateful. Thank you Bobby! Great store, great service!!!

Bryan “Marty McFly” Johnson

★★★★★

a year ago

An absolute perfect transaction from first call to the forth call all the way to the pick up. Outstanding Job Jordan and Jayden. Called for a couple of parts for a friend’s Chevy Tahoe, I called autozone first I must admit. They didn’t have both parts in stock. Called my local O’reilly’s which is literally right next door to the autozone. A young man answered I gave him the info he checked, verified he had them both in stock. I said I’ll be right down. Well as life has it I couldn’t make it “right down”. So I called the store and let Jordan know I would try to be down as soon as I can. I didn’t want them to think I wasn’t coming. He let me know that he has them in stock still but didn’t pull the items due to things like this arising. Relief I don’t like making extra work for people. So I left him with I will be down sometime. Then my friend called and said she will just pick them up on the way to my house around 2:30 and 3:00. So another call to the store. This time Jayden answered. I told him I was working with Jordan , who was busy at the moment. So I mentioned to Jayden that my friend she would stop by on the way thru. And if they could pull the parts and have them ready for her to just pay and pick up. She drives the truck, but ask her what a throttle body does and it’s all over. So she arrived at my place with the correct parts to the car, and mentioned that she was able to just walk in say I have a pick up play for it on grab it and go. And then one of the staff noticed she had a baby with her and offered to carry the items out to her truck. Kudos Guys at my local O’Reilly’s. I will no longer be calling Autozone first. It will be O’Rielly’s. Such great customer service. Impressive, most impressive.

Jeff Gurd

★★★★★

7 years ago

Assistant manager is the most knowledgeable I've ever met. Done and done. Right parts bolted right in.

Timothy Bunch

★★★★★

a month ago

Good inventory, convenient, friendly staff.

J Koptyra

★★★★★

9 months ago

For the first time back in anout 6,7 years.....Totally Reasonable!!! You wanna judge a book by the cover? You got Abbi wrong! She's got us older folk in high demand!!@

Jade Nitro

★★★★☆

a year ago

The store was clean and organized. If you know what you’re getting and how to do it, this will be a standard experience for you. I feel like every auto parts shop is a little short staffed currently so there was a little wait, but that is no one’s fault. I went to buy windshield wipers today, and I always put off stuff like that because I usually do need help since I don’t do very much car maintenance, but when I bought them the guy at the register said “good luck.” Which I feel like if you’re gonna be condescending, you should be helpful about it. His coworker was really nice and just switched them out for me when I went back in and asked for help. I am very loyal to O’Reilly because I have never had that kind of experience prior to this one.

Adrian Jones

★★★★★

10 months ago

Bobby was extremely helpful when I had a late night snafu with my transmission. He worked past closing hours to help me get the right part and gave me advice on how to install it correctly. Five stars and I can't recommend Bobby enough!

Liisa Fink

★★★★★

11 months ago

Awesome staff! These guys are so knowledgeable and helped me recycle my power steering pulley onto a new pump right there on the counter. I learned something new and will be coming back for more parts to keep my 2003 running!

Zachary Byers

★★★★★

8 months ago

Huge shout out to your team member Dom. I was having issues with cracked hoses in my cooling system and didn’t even know what the hoses I needed were called. Not only was Dom able to identify the parts I needed and find them, he came outside to help and make sure I understood what I was doing, and when there was an issue with one part, he was able to get me a replacement and helped me with it the next day. Absolute legend and I couldn’t have done it without him. #RockTheLot

Austin Merrill

★★★★★

6 months ago

I don't normally do reviews but the employees that work here are incredible not once have i got a wrong part because they take the time to make sure that you get the right part I will always go to O'Reilly over autozone just because they don't have the customer service that O'Reillys have

Garren Katz

★★★★★

7 months ago

Spoke with a guy named Dom over the phone about some parts I needed. He was over the top helpful, especially because I didn’t know exactly what I needed. He was patent too. I generally have good service at O’Reillys, and this was an absolute example of that five star service.

Jack Winter

★★★★★

4 months ago

Knowledgeable staff and willing to help. Needed a battery tested and engine light code diagnosed. Turns out to be the starter being bad not the battery. Very helpful and no pressure pushed on you to buy something.

doug mcmillan

★☆☆☆☆

3 months ago

The NOT so nice guy who was in charge when I stopped in to have an alternator tested only complained and whined about how hard it was to setup on the machine. He then proceeded to spin the alternator by hand and said " Oh it's toast, there is no need to test it" He would rather complain and come up with excuses to not do something rather than teach his younger employees how to do it and give factual information to the customer. I guess he's a master mechanic as well as a parts genius. I took the alternator to the location in Three Rivers and they hooked it up and tested it 2 times in less than 10 min. Shocker the alternator is just fine and works like it should. Avoid this location when possible just due to the lack of knowledge and customer service from the upper employees. And I used to be an avid shopper here but will no longer spend my time in the location due to a select few people.

Carrie M

★★★★★

2 months ago

We were in desperate need of wiper blades on both of our vehicles. The weather was horrible and we shouldn't have let them go that long. But we did, and we headed out to O'Reilly Auto parts on westnedge. But this time we invested in the better quality wiper blades. Despite the horrible weather Blizzard conditions and Sub-Zero wind chill a very helpful employee, I think his name is Nick, came out to the parking lot and put the wiper blades on the car for me. We took our other vehicle back a couple weeks later to get those windshield wipers replaced and Nick was on staff again. He came out and put the wiper blades on for us. Customer service is very important to us and Nick at O'Reilly Auto parts on westnedge is top notch customer service representative.