O'Reilly Auto Parts

Danielle J.

★★★★★

4 years ago

Von took excellent care of me when I visited this store today! Saved me a few hundred dollars by stopping me from going to a dealership. I appreciated him and his help more than he knows! Will be coming to see him even though East Capitol is closer to me. Very professional, thoughtful, and thorough.

James Ruf

★★★★★

2 years ago

I needed to check my car battery, and Dominic and Dee were very helpful. Not only did they help me figure out what was wrong with my battery, but they also installed the replacement that I bought. Nice guys and great service.

MrChuckles1a

★★★★★

a year ago

My daughter needed a new battery for her 4Runner. We went to O'Reillys in 61st and North to buy one. We left with one and we're going to put it in ourselves. A young man that works there named Eligha? was putting a battery in someone else's car and he yelled down to us just put it on the ground ill be right over. He was the nicest young man. Can't thank him enough for helping us!

Bailey Mohr

★★★★★

2 years ago

I had a bad battery in my Jeep and needed help swapping it out for a new one. The first location I went to said they didn’t have anyone capable to help me. I called this location and the employee Elijah was absolutely phenomenal. As soon as I pulled up he was at the doors ready to help. He made the process really smooth, helped me get the battery I needed, and swap them out for me. He was an absolute life saver. I will be coming back to this specific location if I need help with anything else, as well as referring it to others! Thank you so much for your help Elijah!!!!

Shan Keter White

★★★★★

a year ago

I just had the most amazing experience with Marco! He was very attentive, helpful and very easy on the eyes. Thank you again Marco for your service. You made my day!

Robert T MacDonald

★★★★★

a year ago

I've long visited the O'Reilly's at 6102 North Avenue because of the staff. They've always been incredibly helpful and my last visit was no exception. I stopped in needing to replace the headlight lamps on a vehicle. While there I spoke with JB and Deonte, who not only found the bulbs I needed but offered to install them for me (an offer I took advantage of). I didn't have to ask for help, they took the initiative and began walking to the door planning to install the bulbs. Does service get any better than that? I have no idea if their parts are cheaper or more expensive than I could find elsewhere. I go to O'Reilly's for the exceptional service!

Phillybro

★★★☆☆

a year ago

Needed a battery for a dead vehicle. They could sell you one but did not have special tool to check/reset vehicle computer if needed. Spent the extra $$$ buying battery from Dealer. Accuracy over convienience works every time.

Sonja Mohr

★★★★★

a year ago

I had a broken windshield wiper after a car wash, and on a Saturday afternoon, was able to purchase it (in stock) and have it installed within about twenty minutes. The gentleman that worked with us was knowledgeable, friendly, and thorough. He made sure that the wipers worked correctly before leaving, and even came back out after he realized we didn't get a receipt. Very pleased with this service, and glad to know they're in our neighborhood and I can call on them again.

Clinton Weishaar

★☆☆☆☆

8 months ago

Placed an online order 7/1 at 8:00 am. Received confirmation order was ready at 10:00. Went in to pick up at 11:30 - got the run around from every employee. Woman who took me on a register eventually never greeted me, talked on the phone while I waited, and then rudely told me that I did not need to wait. Woman (maybe Emily) was rude and disrespectful. Would never suggest this store - though I have used it multiple times in the past, never this bad.

Reyah D2

★☆☆☆☆

9 months ago

5 stars to the guy that helped me install my light bulb in the parking. 0 stars to the gentleman that sold it to me. I was looking for the assembly brake light he asked if it was inner or outer. Told him idk. He said when u find out let us know. Luckily gentleman in parking lot helped me install front light bulb n looked at brake light

Jakeshia Johnson

★☆☆☆☆

8 months ago

There was a crew of staff previous to the one now that were extremely helpful. I don’t know anything about cars, but previously when I came if I was confused about something or for clarification there was never a problem to look it up in their system or just come out to the hood of my car and I would point and they would just tell me what it is followed up with the needed product from the store. Always something minor that I knew I could get here. In and out no more than 10 mins. Now? Absolutely nothing. Another auto part store down the road was able to provide the assistance needed. This new type of customer service is not welcoming and is trash.

Kat Kaybee

★★★★★

2 months ago

Dante went above and beyond to help us replace our car battery in the freezing cold! I couldn’t recommend this location enough. Stellar customer service.

Brian Schultz

★★★★★

4 months ago

Mike at the Wauwatosa store was very helpful and professional. He helped me replace wiper blades and I was in and out of the store in less than five minutes. Great store with great employees!

Bailey Dusso

★★★★★

3 months ago

I've been to the store a few times to get my battery change. Each time Dominique was very friendly and took extra time to make sure my car would work when installing my new battery. Thank you Dominique!

Claire Franks

★★★★★

4 months ago

Veonte is the GOAT! Customer service was excellent. He treated us like family and replaced our battery for us when our battery randomly died on our Lexus ES300 y1999. Thank you for taking care of us, much love to the guys at this location 🙏🏻

tony kaehny

★★★★★

2 months ago

I was impressed with how fast and knowledgeable these guys were about my battery. they checked it right away, and then when it wouldn't charge, got me the right one and then installed it. I was in and out in like 20 minutes.

Cookie Taylor

★★★☆☆

Edited 2 months ago

I am a senior citizen and I was shocked and dismayed, with the low level of Customer Care received from, Counter Associate, Marco. This was my first visit to this neighborhood store and I came to purchase a battery. I greeted the Counter Associate, Marco, and explained to him, that I wanted to purchase a battery. I also, asked to have the battery installed ( a very reasonable request). He immediately, loudly, proudly and repeatedly, explained to me, that he does not install batteries, when it's cold. It was 17 degrees above 0' (yet, I and others, watched him install windshield wiper blades, for a much younger lady). Thank God, for store Associate, Dominique. He volunteered to assist me and I was very happy, with his excellent and high level of Customer Care! He was extremely helpful, professional, knowledgeable, patient, kind and courteous. He listened to my concerns and thoroughly answered all of my questions, assured me and installed my battery!! Dominique's work ethic and personal integrity, is the sole reason that changed my experience and opinion, of O'Reilly's. He should be the store manager or the store trainer! Thank you, again, Dominique. This store would benefit by having more employees with your willingness to work! Please note: Perhaps, Marco, should not work at the front counter. Because, he demonstrated an overt lack of courtesy, high work ethic, professionalism, and customer care, that this type of skill set, is best utilized, in the back of store, working primarily stocking the shelves.