O'Reilly Auto Parts

Alex B.

★★★★★

2 months ago

Commercial customers - Hands down best customer service and they understand your shops needs. Daniel, Bonnie, Sasha, and Lori are the best!

Pierre LaFranca

★★★★★

a year ago

I dropped off my rotors this morning to the manager at O'Reilly's on Broadway in Rockford, he not only turn them on their lathe, but clean the rust and painted them! What an outstanding job! It's good to see good people who still believe in top-notch customer service! Great Job!

Vee Ramirez

★★★★★

7 months ago

Alex saved my butt today and I appreciate him much more than he knows. Came in to get my vehicle scanned. He was quick to help out and went above and beyond I highly recommended him! This will definitely be the O'Reilly I will visit for all my auto needs. Thanks!

Buann Burgn

★★★★★

6 months ago

I had such a great experience today , Staff was extremely helpful and informative as I do not know much. Staff goes above and beyond i definitely recommend this location if you guys need help

Rosario Bobadilla

★★★★★

2 months ago

Todd and Alex worked with me for awhile to fix my fob. They’re amazing!

Cheyann Morgan

★★★★★

a month ago

Quick and efficient! Helped me figure out the wrong parts were put on my car! Assistant manager 👌

Alex Valerio

★★★★★

5 months ago

Great customer service! Always have a Spanish speaker, The store looks good and they always put effort to find the right parts for me, definitely the store I will visit regularly for all my needs!!!

laranda harvey

★★★★★

6 months ago

I love coming to see one of my favorite people her name is Bonnie. She is the sweetest person ever and very helpful and the rest of the staff

Sweetlouu

★★★★☆

a year ago

Just left O'Reilly Auto Parts and boy, what an adventure! Went in for a simple air filter, came out with a PhD in "Parts Psychology" and a newfound appreciation for automotive interpretive dance. The guy behind the counter, let's call him Steve (his name tag said Mike, but he looked more like a Steve), tried so hard to find my part that he literally disappeared into the back room for so long, I started wondering if he'd found Narnia through the parts shelf. When he finally emerged, covered in dust and holding what appeared to be a filter from the Jurassic era, he proudly announced, "This might not be exactly what you need, but it's what we're both stuck with today!" The computer system went down right as he was ringing me up, and I swear I witnessed the five stages of grief in under 30 seconds. But hey, at least I got to watch him perform the ancient ritual of manual receipt writing while humming "The Final Countdown." Best part? When I asked if they had any blinker fluid in stock, Steve didn't miss a beat: "Sorry, we're all out - the last guy bought our entire supply. But I hear AutoZone has some premium grade stuff!"

Glenn Dewindt

★★★★★

7 months ago

Julian at the Broadway O'Reilly's location was very helpful in showing me how to change my taillights and cabin filter on my car. I appreciate his kindness and definitely come back in the future.

Kc Coleman

★★☆☆☆

6 months ago

I was looking for several items, found 1, and when asked about the other item, all the guy did was Kik up a part number, didn't even look up the item, or even ask me what's it for. Honestly didn't even seem like he wanted to ring me up

Alejandro Frausto

★★★★★

6 months ago

Staff is really friendly, always go the extra mile to help to find what the customer needs

Alcoa Dam

★★★★★

5 months ago

I had a great experience coming in this store, Alex was really helpful and professional, definitely coming back!!

Pamela Gonzalez

★★★★★

5 months ago

Amazing customer service, almost the entire team is bilingual and it’s really helpful!!!

Gary Gillam

★★★★★

2 months ago

Always helpful at the service desk. Always seems to have what I'm looking for

Nichole Schuenke

★★★★★

8 months ago

Easily 5 star service! We ran into several issues at a different location & had about given up on O'Reilly's altogether. On a whim, I stopped into the location near my old house. Initially, I was dealing with a very helpful guy, who was unable to locate my record & got me the manager. Up comes a "young kid". Honestly, I thought, oh great, this isn't going anywhere. I was very wrong! Alex had to spend almost another half hour with me, trying to figure it all out. He went above & beyond to finally locate my purchase & correct the issue. Today, we're back at the Broadway location. Another "hail mary" so to speak. We've needed a part for the old truck for like 6 months. No one seems to be able to locate it. Actually that other O'Reilly's I mentioned had even told us, we don't carry it, try somewhere else. Today, we got Chris. The part automatically changes over to the wrong part in the system. He took the time to research the part. Locate the OEM part number online & then go back into their system & find it that way. Part is finally ordered, after 6 months of getting turned away... even by a different O'Reilly's! If you need someone who actually knows what their doing, takes their time to work with you, & provides excellent customer service.... the Broadway is the ONLY place to go! If you're looking for quick, incorrect, crap service - head further north ;)

sasha soares

★★★★★

5 months ago

The team is really helpful, the white haired lady is really knowledgeable and sweet!!