About Business
For professional Car Repair care in Sacramento, CA, Sacramento, look no further than O'Reilly Auto Parts. Their team excels at delivering top-tier results for Auto parts store, Auto body parts supplier, Car battery store and related Car Repair needs. Their customer-centric approach has earned them a 4.4/5 rating based on 236 pieces of feedback. They have become an integral part of the Sacramento, CA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Sacramento, O'Reilly Auto Parts is ready to assist with your next project or repair.
Google Reviews
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★★★★★
3 months ago
I want to give a sincere thank-you to the team at this O’Reilly location. I came in with a complicated battery issue that I could not resolve on my own, and instead of brushing me off or handing me the wrong tools, they actually took the time to understand what was going on and help me move forward. Their professionalism, patience, and respectful attitude made all the difference. A special shout-out to Spencer (manager), who set the tone by leading with calm, knowledgeable, and encouraging leadership. He didn’t make a big deal about it or act like he was going out of his way — he just stepped in with the right guidance and made sure I had what was needed. The rest of the team followed that example, working together and treating me like a person, not a problem. This happened right after on Dec 26, and the kindness they showed carried that spirit of the season — the kind that isn’t about decorations or sales, but about people treating each other with basic humanity. It mattered. Their help didn’t just get my car going; it lifted my spirits at a time when I needed to be reminded that there are still good people in the world. No pressure, no judgment, no feeling like I was an inconvenience — just real customer service done right. Because of the way this team treated me, O’Reilly has earned my loyalty, and I’ll be recommending Store #3570 to anyone who needs auto parts or guidance. Thank you to Spencer and the entire staff. I genuinely appreciate you.
Jennifer Botacion
★★★★★
4 months ago
Shoutout to Marcus who went above and beyond when I needed my battery switched out. It was super cold the night I came in, but he came outside and was quick, kind, and answered all my questions. Being a woman always feels like a nuisance coming into stores like these. A lot of times when I have to go into an auto parts store, workers either look or sound annoyed to help out. But Marcus was a great help, and I appreciate the effort he put in to provide knowledge and information without making you feel bad. I usually don’t write reviews, but he deserves the recognition for his excellent service.
John Doe
★★★★★
3 months ago
Went in and got a headlight for my car. Spencer was amazing and provided outstanding service! He price matched a local vendor for my headlight and then he even installed it for me free of charge! I will be returning to O’Reilly for all my auto parts needs thanks to Spencer.
Tom Norris
★★★★★
a month ago
I was looking for air filters. A tall black man was behind the counter. He found my filters quickly, applied my veteran discount, and I went on my way. What more might one ask?
tim c
★★★★★
6 months ago
Came in late on a Sunday to pick up a replacement headlight and turn light bulb for my wife’s car. I was planning on installing them the next day myself. As I walked in I was immediately greeted by Isaiah who suggested we double check the part numbers. We walked out to my wife’s car and two minutes later we were walking back in the store with the old bulbs in Isaiah’s hands. I bought the new bulbs and before I could say thanks Isaiah was out the door with me installing them. I’m still in awe at Isaiah’s complete customer service that went above and beyond the call. You have a great representative at this store. Give this man a raise!
Rodney Bostelman
★★★★★
5 months ago
Had a bad battery from another location not only did they find me a replacement Jay sent one of his guys to pick it up for me so I could get to work on time. Best service I've ever had at an O'Reilly's.
Shivani Gantt
★★★★★
3 months ago
Isaiah was great! He was happy to help and took initiative to help me right away with my license plate. Also helped clean it and add my registration sticker for me. Thank you !!
Sarah Bukhari
★★★★★
4 months ago
The tall gentleman not only looked up my windshield wiper, but got me the right one to match my other and even installed it for me! Such great customer service and will definitely be coming back for my car parts!!
Marisa McCune
★
☆☆☆☆
7 months ago
I made the mistake of buying a new car battery here. The battery I was sold gave out on me months later- turns out it was faulty. The problem with this place: they didn't honor the warranty. Batteries fail, but the warranty shouldn't. I went to a different O'Reilly's, close to my work, the first time the battery went out. The next day it went out again, so after a co-worker gave me a jump, I drove to the O'Reilly's where I bought the battery (this one). I have been driving and caring for my vehicles for 32 years, but I am also a woman. Women do get treated "differently" sometimes, and this O'Reilly's is exactly that. The customer service was offensive from the start with the first guy being annoyed at the sight of me and walking away and into the back about two seconds into our conversation. The second guy who helped me was nicer and begrudgingly checked my battery. I guess that is a red flag from the start- if they're not into helping, then they probably won't. He tested the battery and advised that the starter was out. I pushed back and had given him the full battery/symptom story. He said it was the starter and suggested a shop across the street. I took the car to the mechanic across the street (nice guy), and he calls me the next day to tell me the battery is bad. The mechanic told me exactly what to say to O'Reilly's and who to talk to- my sense was that this wasn't the first time and my troubles with O'Reilly's were not over. So I called O'Reilly's and had the displeasure of talking to the manager, who wanted to fight with me on the phone about everything. It felt like this guy's main goal at work was to not do warranty replacements and he talked to me like I was a little girl he was bullying. I kept my cool, but he did not. He wanted to argue over how to pull my receipt up in his system, didn't want to pull it up with my phone number, wanted my order number or exact date of purchase. Then he tried to do the math for how long I had the battery, like I was pulling one over him. Then, he proceeded to tell me he wasn't going to replace the battery. And then he told me I had to go to the mechanic, get the bad battery, then exchange it with the good battery. Maybe I was scammed here, with the referral to the auto shop, I don't know. When I told him I took it to the shop his guy recommended and that the mechanic asked for him to walk across the street and swap them out, it took him about 5 seconds to switch roles, and then suddenly he was a nice, normal, professional person. Very soon after my first conversation with the manager, I got a phone call from him, letting me know, with great pride, that he had personally swapped out the battery and that he had "taken care of it." I thanked him and it was done. Sadly, that is too little too late. I think, in the absence of the manager's argumentative, condescending spirit, paying a mechanic to look at the battery would have not been a big deal- it's not warranty service, but life happens. The fact this guy was so hostile and warranty avoidant was/is the main problem. He treated me like crap because he didn't want to honor a battery warranty on a new, covered battery. And it cost me $125 to have the battery diagnosed. This was the last time I shop at any O'Reilly's. My past experiences at this O'Reilly's have been good, but this experience was a deal breaker (literally). They get one star because they walked across the street and swapped out the battery for the mechanic.
Angelmarie Kendall
★★★★★
10 months ago
Wish I could give more than 5 stars. I received the BEST service EVER for my car here. Whole staff is awesome… ISAIAH?! He goes above and beyond. He took time to inspect my car’s issue, and even went with me next door to AutoZone after we found out they sold me the wrong battery for my car. Isaiah even recommended me a very close by (across the street) mechanic who was just as helpful. I CANNOT thank Isaiah enough. Don’t go anywhere else for service you are guaranteed to be taken care of here. THANK YOU!!
Mike Suechting
★★★★★
a year ago
Huge shoutout to the team at O’Reilly Auto Parts on Broadway, but especially to the absolute legend who helped me today. This guy went above and beyond—it was pouring rain, and he still came out to my car without hesitation, bringing out everything I purchased and even putting it in my back seat for me. Fast, efficient, and unbelievably helpful—this dude made sure everything was handled as quickly as possible, and I cannot say enough good things about him. O’Reilly, give this man a raise! Best customer service I’ve had in a long time. Highly recommend this location!
ErnDoggDudeBro
★★★★★
2 years ago
Gary was amazing. He came out and helped us install this light bulb for our headlights. Very professional customer service. Outstanding!
Dukine Reyes
★★★★★
8 months ago
Always fast. Always friendly staff. Will always drive the extra 5 feet to go to this location where i am always helped installing new parts (headlights or wipers) than next door that does not help.
Sagar Patel
★★★★★
8 months ago
I’m not much of a car guy, so returns can get confusing fast. Walked in with a messy return. Manager David sorted it out in minutes, no attitude, just clear explanations. He told me why the mix‑up happened, processed everything on the spot, and told me what to do next time so I won’t repeat the mistake. Clear and very helpful. Couldn't ask for more.
Karen B
★★★★★
a year ago
Visited Broadway & 20th store in Sacramento suspecting I needed a new battery for my car. David was so kind to run a quick diagnostic and confirm that was what I needed. He answered all my questions to confirm which battery I wanted to buy and even carried it out to my car for me. His service and friendliness were impeccable and the store was very clean too. Karen B
Michelle
★★★★★
a year ago
Well it was kinda getting late & cold i was on my way to my son's 4 a BBQ & car kept stalling at stop lights. 4 no reason or so I thought. So I pulled into O' Riley's. This very nice lady came out 2 my car 2 take a look at it &sje tried a few thongs on my engine. Turns out my battery was bad. Needless 2 say i didn't make it 2 the BBQ. Lol. But if I hadn't stopped at O' Riley's there's no telling what would have happened. THANK YOU O' RILEY'S
David Aguilar
★★★★★
2 months ago
Order online and in-store pick up was easy
Michael Blizniuc
★★★★★
2 years ago
Had to get the chains for my Fiat 500. Was the best experience I’ve had in an auto parts store to date. The staff were friendly and helpful, the place was clean and organized. Will be going to O’Reilly more often from now on.
michelle c
★★★★★
6 months ago
idk anything about the car parts i needed, thankfully isaiah was super helpful!
Mark Harris
★★★★★
3 years ago
Great service. Shawn knew exactly what I was talking about when it came to my cabin filter. Ive had a hard time finding my model needed. While there I also got windshield wipers and even helped install them for me. Definitely going back when I need car parts! Thanks Shawn!
